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S-O-S Desperate


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#16
g2i2r4

g2i2r4

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Looks like we are missing a part of the Panda report (it breaks of in the middle of a line). See if you can repost it.

Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:

.NET Framework Service

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

***

Open HijackThis
click on "None of the above, just start the program".
click on the "Config" button (bottom right),
click on "Misc Tools"
click on "Delete an NT Service" (a window will pop up)
Enter the below item into that field (make sure there are NO spaces before or after the name):

.NET Connection Service

Click OK.

It should pull up information about the service, then ask if you want to reboot. Click YES.

***

Reboot the computer and post me a fresh HijackThis log please.
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#17
eternal_camnation

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Thank you !

Sorry for the delay. I did not notice the second page reply. DUH :tazz: :)

I will do it now

Thanks for you help and patience
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#18
g2i2r4

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:tazz: No problem, I'll be around.
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#19
eternal_camnation

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Thank and a very special appreciation for how precise your instructions are ......

I did not find any .NET Framework Service when I ran Services misc......So I proceeded with Hijack this and I am getting a warning that says:

The service '.Net Connection Service' is enabled/running. Disable it first using HijackThis itself (from the scan results) or Services.msc.window.

I know I should be able to figure this out what this means or how to proceed myself but I am afraid to even try. I really have never seen any of the things you have shown me before. So please forgive me :tazz: :)

Again, Thank you so much for you patience and for sticking with me :) :) :ph34r:
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#20
eternal_camnation

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UPDATE !!!!!!!!!!!! IGNORE PREVIOUS POST


I am so sorry !!!!!!!! I opened that thing 3 times and looked for the .network services thing before replying . But I had scrolled downed alphabetically.and did not see it ...... I decided to try once again after I sent my post and there it is right at the top.........

I really am dumb as a rock :) ......... I am so sorry !!!!!!!!! :) :) :tazz:

I am going to proceed again with your instructions ...........
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#21
g2i2r4

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:tazz: thanks for the feedback and the update. I await your messages.
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#22
eternal_camnation

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I am so sorry for the delay. Especially becoz you have been so fabulous. I had a very serious family illness and I thank you so much for unending patience.

Anyway I redid all the stuff again and here is the panda scan log


Incident Status Location

Adware:adware/sidesearch No disinfected C:\Documents and Settings\mom\Application Data\Lycos
Adware:adware/blazefind No disinfected Windows Registry
Spyware:Spyware/Virtumonde No disinfected C:\Documents and Settings\mom\Desktop\hijackthis\backups\backup-20050915-175939-678.dll
Virus:Eicar.Mod No disinfected C:\Program Files\PestPatrol\Help.chm[HowCanITestDetection.html]
Virus:Trj/ShellHook.E Disinfected C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP14\A0134582.DLL
Virus:Trj/ShellHook.E Disinfected C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP14\A0134583.DLL
Virus:Trj/ShellHook.E Disinfected C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP14\A0134584.DLL
and the Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:56:19 AM, on 9/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\wwSecure.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\mom\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?.home=ytie
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?.home=ytie
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 63.175.186.70:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r6.attbi.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: DigiChat Applet - http://host5.digicha...s/Client_IE.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt0_x.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/...pcaploader1.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://www.installen...gine/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...576/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

My sincere gratitude for all your time and patience you have shown. :tazz: :)
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#23
g2i2r4

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Thanks for the compliment. You don't have to appologize; private affairs ALWAYS come first. I can wait, I'll be around.

I hope everything is better now.

We will create a new System Restore Point when we are done. We will also remove the tools used in this topic. I will leave the other things found, no need to remove that.

Is the computer running ok now?
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#24
eternal_camnation

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I waited to actually use it normally before posting back.

I have not got a single AD yippeeeeeeeee :)

but

It seems unusally slow on start up and in loading pages. I seem to recall it being lighting fast once upon a time.

Only the Tenebril error page still comes up saying the product has encountered an error on opening.

However, compared to what It was before you helped it me its fabulous :tazz:

I cant thank ya enough for all ur help and patience with me :)
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#25
g2i2r4

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Ok let's clean up a bit more then.

I couldn't find SpyCatcher in our steps to take before posting. You could uninstall it. I do prefer AdAware SE 1.06 and Spybot S&D 1.4.

***

Download this removal tool to your desktop.

Doubleclick the file and let it run.

***

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options"
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Scan local drives for temporary files
  • Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

Once it's done, press Close. Reboot the system. This will remove files that were in use during the scan.

***

Let's create a new restore point.

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

***

You may want to defragment your disk.


EDIT:
As there has been no reply from the original poster for more than two weeks this topic is now closed.

If you are the original poster and still need assistance, please send me a PM.

Edited by g2i2r4, 21 October 2005 - 04:18 PM.

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