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#1
gitcheegoomee

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My friend is having problems getting her computer to boot. She has no recovery discs. When she restarts, the only thing on her screen is "Microsoft Windows XP".
I've tried to boot into Safe Mode and it won't. Would I be able to use my Windows Media XP to make her bootable CD's. Or use Remote Assistance to change boot sequences?. Will try to get more info tomorrow. Would appreciate any help or suggestions thus far. andrew
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#2
wannabe1

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gitcheegoomee <----gotta love it!...Welcome to G2G!

In a word....No. Your Windows Media XP isn't going to work, However, you can go HERE and download a bootdisk that WILL work...either as a 6 floppy boot disk set or as a bootable cd.

Without a recovery set, though...your options will be limited if it chooses not to start. If it does start, run a System Restore from safe mode.

wannabe1

Edited by wannabe1, 13 September 2005 - 07:49 PM.

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#3
gitcheegoomee

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I tried the Boot Cd, thanks for the site by the way. Her computer wouldn't boot from it either. I'll try to give more info: There was no beep code. When it reboots it shows the diagnostic screen. Goes to the black window with Windows XP with the activity bar at bottom. Goes to the Blue screen, dark blue top and bottom and stops there. We tried to boot into Safe Mode, Safe Mode with Command Prompt.
Info on Comp. Phoenix Bios, HP Pavilion 533w, Intel Celeron, 2.0 Ghz, 400Mhz, Cache Ram 128 KB. Appreciate any suggestions,help,cussing,gnashing of teeth. andrew
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#4
wannabe1

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gitcheegoomee...

So I take it you can get to the Safe Mode options screen. Try booting into safe mode by tapping the F8 key during bootup and when you get to the options screen, look for the option to start Windows in "Last known good configuration" and press "Enter"

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#5
Murray S.

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She has no recovery discs.

View Post


Howdy and welcome to G2G:

Has she tried contacting HP for a set of disks??

When you tried Safe Mode, what happened??

Murray
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#6
gitcheegoomee

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Tried last known good configuration, keep'em coming I'll try anything to help.
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#7
gitcheegoomee

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When we tried Safe Mode the same blue screen came as before but the display was different. There was no Start icon at the bottom left.
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#8
wannabe1

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When we tried Safe Mode the same blue screen came as before but the display was different. There was no Start icon at the bottom left.


Can you get this screen again? If you can, press Ctrl + Alt + Delete...Do you get the Task Manager? Also try to press the Start key (between Ctrl and Alt) to get the start menu.

Are there Important files on thes machine that you don't want to loose?

wannabe1

Edited by wannabe1, 15 September 2005 - 06:20 PM.

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#9
gitcheegoomee

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Tried Ctrl + Alt + Del and nothing happened. Also tried the Windows key and nothing. There are no files she needs to save. I'm downloading UBCD, do you think it will help? andrew
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#10
wannabe1

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gitcheegoomee...

If there is nothing on the machine you need to save, reboot and during the boot sequence tap the F10 key and see if you can get to System Recovery.

wannabe1

Edited by wannabe1, 15 September 2005 - 06:48 PM.

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#11
gitcheegoomee

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Thanks wannabe1 I did that before I read your reply. She is up and running but she needs to reinstall some prog. plus she is having a hard time with adaware and malware. I installed Ad-aware and Spybot, and installed Sygate Personal Firewall. Seems there is some malware in the Registry. thanks for everybodys help. I know without a doubt that I can come here for help, and I really appreciate that. andrew
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#12
wannabe1

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gitcheegoomee...

Maybe a trip through the G2G Malware Forum would help. Just follow the steps listed on the page from the link, particularly those on the Start Here link at the top of the page. This can help you clear most of your problems by yourself. If you still have problems after that, post a HiJackThis log there for the specialists to work with.

wannabe1
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