[Atribune]

Do you have your windows disk handy? If you do stick it in the cd rom. Next click start then run and type sfc /scannow in the textbox then click enter or ok.

Let it scan and replace what it wants then reboot and see how things are working.

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Hi Atribune...

ran the scan off of the winxp CD--- a scan ran-- took awhile--

then nothing happened--- it closed and that was that--- no notation of if any files were missing-- no further action, it just closed....

I rebooted-- no changes noted---

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Avast is reinstalled-- after each boot up... avast window says... Norton antivirus detected.. can not run run web shield....

However the Avast web shield does start and run automatically.

Thanks... Bert

[trebreklaw]

Hi Atribune...

ran the scan off of the winxp CD--- a scan ran-- took awhile--

then nothing happened--- it closed and that was that--- no notation of if any files were missing-- no further action, it just closed....

I rebooted-- no changes noted---

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Avast is reinstalled-- after each boot up... avast window says... Norton antivirus detected.. can not run run web shield....

However the Avast web shield does start and run automatically.

Thanks... Bert

[Atribune]

Just out of curiosity can you post a hijackthis log

[trebreklaw]

SURE

[trebreklaw]

here you go

Logfile of HijackThis v1.99.1
Scan saved at 10:09:17 PM, on 9/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Mixer.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Reset.lnk = C:\WINDOWS\repair\reset.bat
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1123636229264
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1123636218959
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v6.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

mmmm, I see some symantec stuff--- but most of this is way beyond my knowledge... thanks... bert

[Atribune]

lets try this

Please go HERE
[*]Click the download button
[*]You will prompted to install an ActiveX Control - Allow it.
[*]Save scripten.exe to your desktop.
[*]Double-click scripten.exe to install it.
[*]Reboot your computer and see if you're still having the same problems.

[trebreklaw]

Hi.. did it, ran it-- no changes--I had already added one microsoft script (maybe even that one??) to try and get fixwinhelp to work... tried double click of fixwinhelp

no pun intended--- it didn't help

thanks, bert

[Atribune]

I think your problems were caused by the 2 av's being installed at the same time. Not sure if the damage is repairable.

If you are willing we can try to do a repair install of xp. You wont lose data but will need to reinstall some programs.


Let me know if you want to go that path.

[trebreklaw]

Hi.. I thought it would come to that-- I read the "how to" posted somewhere in here... last nite... not sure i recall all the details

not to sound too dumb... what's the easiest way to refresh and see your next post..

thanks bert

[trebreklaw]

Maybe f5

[Atribune]

In internet explorer at the top you will see an icon with 2 green arrows that is the refresh button.

If you want to try the repair install here are the instructions:

One of the best kept secrets of Windows XP is it's built in repair feature!

In previous versions of Windows, correcting an operating system error, or installing a new motherboard, usually meant formating and reinstalling, resulting in loss of all data. Don't worry; Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system!

Note: The system repair function will remove any updates you have previously installed that are not included on the CD. Drivers will also be reverted to their original XP versions, as well as some settings (network & performance settings may sometimes be reset to their defaults). It may be necessary to reactivate your Windows XP as well. When finished, you will have to download all of the updates from Microsoft Windows Update, because they are all replaced during repair.

Why would I want to reinstall Windows XP?
1) Can't start Windows XP in safe mode.
2) You have problems caused by a recently installed system update (Windows Update, hotfix, Windows XP service pack, or Microsoft Internet Explorer update).
3) Your problems can't be solved with system restore, or you can't access system restore.
4) You've installed a new motherboard, or made other major hardware changes and need to reinstall Windows.

Let's get started!

Step 1: Rule out hardware issues. Windows Repair will only fix software problems. Hardware issues can also cause boot problems (i.e. bad hard drive, memory, CPU, or power supply).

Step 2: Backup. It's always a good idea to backup your important data before making changes to Windows XP. Relax, if you follow these instructions your data will be perfectly safe.

Step 3: Boot from your Windows XP CD. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM drive, and then restart your computer. When the "Press any key to boot from CD" message appears on the screen, press a key to start your computer from the Windows XP CD. Can't boot from your CD? Please see the note at the bottom of this page (Configuring Your Computer to Boot from CD).

Step 4: A blue screen will appear and begin loading Windows XP Setup from the CD.

Note: RAID/SCSI/Unsupported UDMA users:
You will be prompted to "press F6 to install any third party SCSI or RAID drivers". Most users will not have to press F6, but if you are running RAID, SCSI or unsupported UDMA controllers, then you will have to have your controller drivers on a floppy disk. If you are unsure whether you have RAID/SCSI, then simply let the CD load without pressing F6.

When completed loading files, you will be presented with the following "Windows Setup" screen, and your first option. Select "To set up Windows XP now, press ENTER". DO NOT select Recovery Console.






When presented with the screen below. press the F8 key to continue.






Next, Windows Setup will find existing Windows XP installations. You will be asked to repair an existing XP installation, or install a fresh copy of Windows XP.

If no installations are found, then you will not be given the option to repair. This may happen if the data or partition on your drive is too corrupted.

Note: If you install a fresh copy, all data on that partition will be lost!






Your almost finished! Windows XP will appear to be installing itself for the first time, but it will retain all of your data and settings. Just follow the prompts, and have your CD-KEY ready if needed.

Do you have more than one system, or lost your CD-KEY? Visit the keyfinder page to retrieve your CD-KEY.

Update: Due to the proliferation of the Blaster and Welchia Worm/Virus be aware that a Repair Install will leave your system vulnerable. You can get infected within seconds. Do not go on line until you have enabled XP's firewall first.

Remember to run Windows Update! (install critical updates first)

-----------------------------

Configuring Your Computer to Boot from CD

Many computers are not configured to boot from the CDROM. If you cannot boot from the CDROM, this is probably due to the boot order of your devices being incorrect. You can change this in the BIOS.

You enter the BIOS from the first screen you see when you turn your computer on. To enter your BIOS, most users here will press the DEL key.

Most Dell, Toshiba, Gateway, Sony & HP systems will press F2.

Compaq users will usually have to press F10.

IBM typically uses F1 or F2.

Other brands may have different keys to press to enter setup, F1, F2, Del, Tab and CTRL+S. If possible see the manual for your computer or motherboard. Also, the BIOS will usually display which button to press to "enter setup" during POST (if it flashes by too fast, press the Pause key).

When you enter the BIOS setup, you need to change the boot order. The CDROM should be setup before the Hard Drive. Each BIOS is different, but here is an example:



Note: Frequently asked questions have been left in this forum, but it's been closed to further posts. Please start a new topic in the WinXP forum with any questions regarding repair installations.

[trebreklaw]

ok, here we go... any idea what I might need to reinstall?? or, I'll know soon enough

[Atribune]

Youll need to figure that out on your own. Be sure to reinstall avast though

[trebreklaw]

Hi-- tried --- setup hangs at missing file VIAAGP1.SYS

Any Idea where to get this file... I'm looking on the net.. so far no downloads..
Unable to find it on my c:\-- will need to load to a floppy--

Thanks... bert

[Atribune]

Make sure your disk is clean and retry.