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Office Start Up - Safe Mode?


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#1
sokolich

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Hi:
Hope someone can help! I run WIndows 2000 Professional and utilize Office 2003. I had some viruses which were cleaned, but now anytime I launch an Office program, Excel, Word, Outlook I get a message that states (for each program):

"Excel failed to start correctly last time. Starting Excel in safe mode will help you correct or isolate a startup problem in order to successfully start the porgram. Some functionality may be disabled in safe mode.

Do you want to start Excel in safe mode?"


I have uninstalled Office, reinstalled it and done a repair and it keeps coming back.

Anyone know what is going on?

Thanks!
Scott Sokolich :tazz:
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#2
Retired Tech

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If you uninstall Office, run disc clean up then look for Office installation files, remove those then re-install

Select complete install for Office if you have the room
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#3
sokolich

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If you uninstall Office, run disc clean up then look for Office installation files, remove those then re-install

Select complete install for Office if you have the room

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Keith:
Thanks! I will give it a try and report back.

Thanks!
Scott
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#4
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You may want to run disc defragmenter after removing Office and the installation files, then click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue progress bar, when the bar goes reboot.

This would mean that XP is all there when you install Office.
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#5
sokolich

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You may want to run disc defragmenter after removing Office and the installation files, then click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue progress bar, when the bar goes reboot.

This would mean that XP is all there when you install Office.

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Keith:
I hadn't gotten your last post, but I did an uninstall then ran disk clean up and it is still doing the same thing. Should I try the scan and replace system files as stated in your last post?

Scott
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#6
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Run the system file check then try Office
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#7
sokolich

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Run the system file check then try Office

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Keith:
Still coming up with the error. I am running Windows 2000. Does that make a difference? Also, When I ran file check, I did not get a prompt to put the Office CD in.

Scott
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#8
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Not to sfc /scannow which would ask for 2000 CD

Did you uninstall Office and the installation files from disc clean up
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#9
sokolich

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Not to sfc /scannow which would ask for 2000 CD

Did you uninstall Office and the installation files from disc clean up

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Keith:
I uninstalled Office through control panel and deleted all the references to installation of office through disc clean up.

Should I uninstall again?

Scott :tazz:
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#10
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Logically no, I get this ocassionally and always choose no, start the programme and it runs properly.

I would contact Microsoft now, because you have removed Office and the installation files, which is their method of dealing with incorrect / incomplete installs, so they should check whether the Office CD's are OK.

You have also run sfc for the operating system, so it cannot be that either.

Start an Office programme, if it gives the start in safe mode, say no, run the programme, and any others you want, then when you have finshed, reboot the PC and see what it does, if it still says about safe mode, call Microsoft
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