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windows instrumentation files


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#1
green67

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hi i'm having problems with a tv card and the company want a copy of my system information but when i open the program i get the message

cannot collect information

cannot access the windows instrumentation software.windows management files may be moved or missing

can anyone help?? i need this information
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#2
Johanna

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Use Everest or Belarc to get the info ASAP, and exactly how did you try to get the system report?

Johanna
http://www.belarc.co...e_download.html
http://www.lavalys.com/
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#3
darth_ash

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Make sure the WMI service is started, follow the steps below:
Start -> Run.
Type: services.msc
Press <enter>.

Check if the StartupType of Windows Management Instrumentation service is Automatic.
Since the above service depends on RPC and Event Log service; also check if the StartupType of Remote Procedure Call (RPC) and Event Log are Automatic.
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#4
green67

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Firstly i used the system information tool to try and find the info and secondly yes everything is running at automatic and are running
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#5
darth_ash

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The tools suggested by Czarina will also do the trick.

But we need to repair your "System Information" utility.
Goto the following folder:
C:\WINDOWS\PCHEALTH\HELPCTR\OfflineCache
. Check if a file called index.dat exists.
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#6
green67

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yes it's there at least something is where it should be
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#7
green67

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well took things into my own hands and just wiped my drives and reinstalled xp thanks for your help anyway........fixed the problem
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