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Windows SP2 crash


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#1
nofx1728

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I had automatic updates turned on, and accidently downloaded SP2, and now my computer is stuck in a repeating loop at startup. It gets to the welcome page, then goes to the bluescreen of death, and then reboots. So far I haven't been able to boot in safe mode either. Two questions... 1. Why does SP2 not work on some computers, and installs fine on others? 2. How can I fix my computer to start 1, and accept the SP2 downlad 2. I'm running XP home. Did not have any spyware/adware/malware at time of download. Any help would be appreciated.

Thanks,

Nofx1728
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#2
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Try here

http://support.micro...kb;en-us;310396
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#3
nofx1728

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My computer just got worse. The loop now begins before the welcome page, the blue screen flashes for a moment, it wont let me pause the screen, so I can't see the error message. I can't access safe mode either. Is there a way to delete sp2 from dos? I need some help big time. Someone please give me a miracle.

Thanks

Nofx1728
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#4
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Try here

http://www.geekstogo...ws-XP-t138.html
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#5
nofx1728

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It keeps getting better. Before you posted your most recent addition, I searched Microsoft and found this http://support.micro...ct=windowsxpsp2 . So I decided to give it a shot. Folllowed the instructions, got to the first part where you start with recovery cd. kept saying access denied, then it finally said 1 file expanded but it kept repeating this, couldn't get back to command line. I restarted comp, now its missing my systems32\drivers\ntfs.sys file. Don't know how to restore this file.
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#6
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Does the CD offer a non destructive recovery
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#7
nofx1728

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Yea, I'm trying that at the moment, following the directions that you gave me in the link. I'll let you know how it turns out. Thanks for all your help.
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#8
nofx1728

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That link allowed me to get my computer running. Thank you very much. A few comments though. One, the computer starts unusually slow, is there a good way to speed this up? Two, when downloading the first set of critical updates I received this error message "Files that are required for windows ot run properly have been replaced by unrecognized versions. To maintain system stability, windows must restore the original versions of these files. The network location from which the files whould be copied, C:\Windows\ServicePackFiles\i386/Controls.man, is not available. Contact your system administrator or Insert Windows XP KB893086 Source Files now." When I inserted the disk and hit retry, the same thing just kept popping up. I found this error wierd though, considering I just downloaded all the files off the XP disc. Should I be concerned? Finally, all updates are installed except for SP2, should I try to download this again, should I avoid it at all cost, or are there steps I should take and then download it?
I'm including my Hijackthis log, just incase you need to review anything.

Logfile of HijackThis v1.99.1
Scan saved at 11:19:06 PM, on 9/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\TrojanHunter 4.2\THGuard.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups...plorer1_8us.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125115036031
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Thanks again for all of your help, I really apprecaite it.
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#9
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If you can post a current Hijack This Log here

http://www.geekstogo...o-Here-f37.html

See if there is anything which shouldn't be there

When SP2 is removed it does so much disruption to the programmes, you may have been left with incomplete installs, this would cause XP to look for things which are no longer present, thus taking longer to load.

When the Malware Team say the PC is clean

If you have the software CD's you can re-install programmes to make sure they are all correct.

Alternatively

Download Everest Home here

http://www.lavalys.h...p?pid=1&lang=en

Run it then click + next to computer then summary, look on right for the make and model of hardware on the PC then visit the manufacturer's site for the most recent drivers and software.
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