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Random Computer Reboot [CLOSED]

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I am requesting help concerning a problem I have with a computer at work. I have recently just started working for an organization and they have been having serious computer problems prior to my start. For the past few months, their computer has randomly rebooted for no reason. Sometimes it will run all day without rebooting, sometimes it will reboot 10 times a day. It does not appear to make any difference whether 1 program of 5 programs are running at the time of the crash. I have run all of the spyware/malware programs requested in the instructions for posting to this site and still have the problem.

I am running a Gateway computer, Pentium 4, 2.4 Ghz with 512 MB of RAM, Windows XP Home edition, sp2. The problem may be hardware related, but I would like someone to comment on my hijackthis.log to assist me in determining if it also might be software related.

At startup I receive the following error message "Error loading: C:\PROGRA~1\MYWEBS~1\bar\1.bin\F3SCRCTR.DLL". I believe this is related to the MyWebSearch toolbar. They were having trouble with the system rebooting for weeks prior to receiving this message, so I don't think this is the only problem with the system.

I have posted my hijackthis.log and scan report from Ewido below. Any assistance that someone could give me concerning this problem would be greatly appreciated.

Thank you in advance for your help.

Logfile of HijackThis v1.99.1
Scan saved at 3:47:58 PM, on 9/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Zinio\Zinio Delivery Manager.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.abilitiesfund.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
F3 - REG:win.ini: load=
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Zinio DLM] "C:\Program Files\Zinio\Zinio Delivery Manager.exe" /autostart
O4 - HKCU\..\Run: [PopularScreensaversWallpaper] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\F3SCRCTR.DLL,LES
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...s/yinst0401.cab
O16 - DPF: {3299935F-2C5A-499A-9908-95CFFF6EF8C1} (Quicksilver Class) - http://scpwha.ops.pl...quicksilver.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: XCP CD Proxy (CD_Proxy) - Unknown owner - C:\WINNT\CDProxyServ.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe

Scan log from Ewido

ewido security suite - Scan report

+ Created on: 3:28:21 PM, 9/15/2005
+ Report-Checksum: 1434E840

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{07B18EA9-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-3479383672-502944281-3359896355-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-3479383672-502944281-3359896355-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} -> Spyware.MyWebSearch : Cleaned with backup
HKU\S-1-5-21-3479383672-502944281-3359896355-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1678F7E1-C422-11D0-AD7D-00400515CAAA} -> Spyware.CometCursor : Cleaned with backup
HKU\S-1-5-21-3479383672-502944281-3359896355-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -> Spyware.PopularScreensavers : Cleaned with backup
C:\Documents and Settings\Owner\Cookies\owner@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[2].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123253.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123254.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123257.EXE -> Spyware.Wesbar : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123258.DLL -> Spyware.FunWeb : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123260.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123264.SCR -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123265.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123266.EXE -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123269.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123270.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123274.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123275.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123283.DLL -> Spyware.MyWebSearch : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP897\A0123284.DLL -> Spyware.Wesbar : Cleaned with backup
C:\System Volume Information\_restore{0193FC1C-0A70-478B-8107-B531B8E70CAB}\RP904\A0135307.dll -> Spyware.MyWebSearch : Cleaned with backup
C:\WINNT\system32\f3PSSavr.scr -> Spyware.MyWebSearch : Cleaned with backup

::Report End

Thank you once again for any assistance that you may give.
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Start--> Control Panel--> Add or Remove Programs--> Uninstall (if found) any instances of:
Anything of: MyWebSearch

Then reboot your computer.

Scan again with HijackThis and check the following items:

F3 - REG:win.ini: load=
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [PopularScreensaversWallpaper] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\F3SCRCTR.DLL,LES
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB

After checking these items, close all browser windows except HijackThis and click "Fix checked".

Make sure all hidden files and folders are visible (Instructions )
Reboot your computer into safe mode (Instructions)

Find and delete this folder (if it is still there):
C:\Program Files\MyWebSearch <= this folder

Reboot your computer back into normal mode.

Run Panda's online virus scan and perform a full system scan: Panda ActiveScan

Save the scan log and post it along with a new HijackThis Log in your next reply.
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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