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VX2 infection (among others)

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I have a computer that is infected by numerous malware. We get so many popups, even when we are not running a browser that the computer is unusable.

I have followed all of the instructions you listed to try to clean the many infections on my computer to no effect: Install, update and run Ad-Aware, Run the VX-2 add-in, run Spybot & Trend Housecall. Even though these programs all found and fixed numerous infections, the computer remains infected.

I am hoping that you can examine my attached hijackthis log and tell me how to clean this computer for good.

Thank you in advance for your help.

Logfile of HijackThis v1.99.1
Scan saved at 9:38:16 PM, on 9/16/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SurfAccuracy\SAcc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Kodak\Picture Easy Software\Program\PezDownload.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O1 - Hosts: view.atdmt.com
O2 - BHO: (no name) - {11AFA48B-9718-1246-8C68-581F1113275E} - C:\WINDOWS\system32\jyynecmg\brcbsmfu.dll
O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - C:\WINDOWS\system32\pkshwnvm.dll
O2 - BHO: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll (file missing)
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\WINDOWS\system32\qlink32.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Internet Explorer Web Content Catcher - {FFF4E223-7019-4ce7-BE03-D7D3C8CCE884} - C:\Program Files\DNS\Catcher.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [tabm] C:\WINDOWS\system32\ypev\tabm.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Ksoigvy] C:\Program Files\Ppeuwn\Cfqx.exe
O4 - HKLM\..\Run: [ggeatsbr] C:\WINDOWS\system32\dqud\ggeatsbr.exe
O4 - HKLM\..\Run: [xxelygo] C:\WINDOWS\xxelygo.EXE
O4 - HKLM\..\Run: [SurfAccuracy] C:\Program Files\SurfAccuracy\SAcc.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [WinTask driver] C:\WINDOWS\system32\wintask.exe
O4 - HKLM\..\Run: [Windows Incontext] C:\DOCUME~1\Wendy\LOCALS~1\Temp\InSearch.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [System service65] C:\WINDOWS\etb\pokapoka65.exe
O4 - HKLM\..\Run: [syogkuq] C:\WINDOWS\system32\wgwv\syogkuq.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [seli] C:\WINDOWS\elos.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PSof1] C:\WINDOWS\system32\PSof1.exe
O4 - HKLM\..\Run: [paikty] C:\WINDOWS\system32\fgsoo\paikty.exe
O4 - HKLM\..\Run: [opr] C:\WINDOWS\system32\opr.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MedGS] C:\WINDOWS\system32\medgs1.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [gfmeroa] C:\WINDOWS\system32\chrvuejy\gfmeroa.exe
O4 - HKLM\..\Run: [elos] C:\WINDOWS\elos.exe
O4 - HKLM\..\Run: [dwdelnjk] C:\WINDOWS\system32\cigrgvw\dwdelnjk.exe
O4 - HKLM\..\Run: [drtcje] C:\WINDOWS\system32\tkgm\drtcje.exe
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [bvhh] C:\WINDOWS\system32\jpcfnd\bvhh.exe
O4 - HKLM\..\Run: [8ghkaoc7] C:\WINDOWS\system32\8ghkaoc7.exe
O4 - HKLM\..\Run: [trpoa] C:\WINDOWS\system32\lgbfevdn\trpoa.exe
O4 - HKLM\..\Run: [cars] C:\WINDOWS\system32\djhofdrh\cars.exe
O4 - HKLM\..\Run: [urjj] C:\WINDOWS\system32\telmwj\urjj.exe
O4 - HKLM\..\Run: [fnemgrs] C:\WINDOWS\system32\lpefis\fnemgrs.exe
O4 - HKLM\..\Run: [buqtpp] C:\WINDOWS\system32\rbvxi\buqtpp.exe
O4 - HKLM\..\Run: [pqdrqq] C:\WINDOWS\system32\rruskkd\pqdrqq.exe
O4 - HKLM\..\Run: [bwwhdbst] C:\WINDOWS\system32\ausiuifu\bwwhdbst.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [vbarcn] C:\WINDOWS\system32\vbarcn.exe
O4 - HKCU\..\RunOnce: [vbarcn] C:\WINDOWS\system32\vbarcn.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak Picture Easy 3.1 Batch Transfer.lnk = C:\Program Files\Kodak\Picture Easy Software\Program\PezDownload.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)
O9 - Extra 'Tools' menuitem: Java - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: ComcastHSI - {01A09E9F-2825-4E72-85E0-C58D60322BCD} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {682D7264-8954-4F69-9CCE-42CF7C9E1D73} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O9 - Extra button: Support - {C760105B-1770-4705-A7A8-6A1D91B265F3} - http://www.comcastsupport.com (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: RaptisoftGameLoader - http://www.miniclip....tgameloader.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} - http://www.miniclip....ro64_loader.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...96/mcinsctl.cab
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} - http://www.atelys.com/src/Speedup.ocx
O16 - DPF: {5F3B3060-09E0-44C6-86F7-BC7B02B57BEE} - http://downloads.sho..._bm1001_sp2.cab
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep....00719/sb02a.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {64696FB5-BA15-4920-B789-F35D3FC0A36A} - http://www.icannnews.com/app/ST/ax.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://download.shoc...otoy/OTOYAX.cab
O16 - DPF: {972BB342-14A7-4660-83C1-51DDBEE171DB} - http://www.pacimedia...ll/pcs_0009.exe
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toon...5.18/ttinst.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://download.game...outLauncher.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.co...aploader_v5.cab
O16 - DPF: {E13F1132-4CA0-4005-84D3-51406E27D269} (BTDownloadCtrl Control) - http://www.shockwave...ownloadCtrl.cab
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - (no file)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\WmFjaGFyeQAA\command.exe
O23 - Service: ggeatsbrdqud - Unknown owner - C:\WINDOWS\system32\dqud\ggeatsbr.exe
O23 - Service: greenstdsystem32 - Unknown owner - C:\WINDOWS\system32\greenstd.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: tabmypev - Unknown owner - C:\WINDOWS\system32\ypev\tabm.exe
O23 - Service: trpoalgbfevdn - Unknown owner - C:\WINDOWS\system32\lgbfevdn\trpoa.exe
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    Old Dog

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Hi schandle and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.
  • Click on My Controls at the top right hand corner of the window.
  • In the left hand column, click "View Topics"
  • If you click on the title of your post, you will be taken there
2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Your system is in extremely bad shape. It will take a lot of time and effort on both our parts to even come close to cleaning it up.

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here . Please choose the default location of C:\Program Files\ as the destination. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!
  • Run HijackThis
  • Click SCAN and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')
  • POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')




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Thank you for your help. I will follow your instructions and post the new HJT log in the next couple of days. However, given your assessment that the machine is in extremely bad shape and that it will take a great deal of effort to fix it, I have to wonder are we better off copying any vital information off of the machine and just reformatting the drive and reinstalling the OS?

What do you think?

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    Old Dog

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It is your call. It will require quite a few hours of your time but the service is free.

You take it in to a shop, they reformat, reinstall the OS, then you still have to reinstall all your programs and data and they charge you.

Your log doesn't have anything we volunteers can't handle. I'm online every night so it will depend on your availability.

Please inform us of your decision one way or another so we can better manage our threads.

If I were you, I would choose ME. See no ego problem here



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I would be doing the OS-load myself which won't be a problem since I used to do this type of thing for a living. However, I appreciate your ego-free (and no cost) advice! :tazz: Basically, I am looking for the solution that, at the end of the day, gives me the highest probability of a clean machine.

This machine belongs to a friend and I don't have access to it on a daily basis, so it will take another day or two to post the new HJT log. I will do so and have another go at cleaning the machine before I punt and reformat the hard drive.

Thanks again.
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