Here is my dilemma:
My computer has worked fine for almost 2 years now, but as of about a week ago things got wacky. I contracted the malware known as AZE Search, and I'm sure a couple other little unwanted stow-aways, and my computer would act a little sluggish. Plus, it became increasingly more annoying with the constant popups, the IE browser freezing up when I'd try to open a new window, random browser closings, etc. So, yesterday I rebooted my computer in hopes to clear things out and start troubleshooting the removal of the problem.
Now, there is a new issue. And it's preventing me from going any further in the process. Every time I boot up windows, it will bring me to the screen where I can choose what account to log in under, the admin or a guest. Once I make my choice, I am brought to the desktop where everything shows on screen fine, and seems ok for all of about... 2 seconds. Then, everything stops. I can move my mouse cursor around the screen, but not select anything. When I scroll over the taskbar, all that shows the whole time is the little hourglass. I can bring up the task manager using CTRL+ALT+DELETE, and it shows 0 Applications running. A list of image names under "Processes". All of them have the either 00 or a low number such as 01 fluctuating under CPU. The only one that has a high number is System Idle Process, which is fixed at 99. Under the "Performance" tab, the CPU usage is only at about 3%.
This same thing happens under the guest account as well. I can open up MSCONFIG through the File->New Task (Run). I can also log off, switch accounts, or restart the computer through the Task Manager, but one thing I should mention is that every time I do and windows goes to close, the box comes up saying that EXPLORER.EXE isn't responding and asks me if I want to forcefully close it or wait. So, this leads me to believe that it is either a problem with Windows Explorer or some other programming locking up Explorer. I've tried to boot the computer up into Safe Mode but the same issues happen. So unfortunately I can't install/run any new adware or spyware removal programs. If I can just get passed this locking up problem than that would be a huge hurdle in the right direction.
I'm very frustrated and I need my computer for school... I also have lots of valuable files that I can't afford to lose on here. Any help would be much appreciated! Thanks guys.