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Norton [CLOSED]


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#1
phicks

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I bought Norton Antivirus from a friend who was unable to install it because of a virus. When I installed it, I got the message "Norton Antivirus has encountered an internal program error. Uninstall and re-install Norton Antivirus" Error # 3030.26. I asked her if she had already used the key number and she had not. I have uninstalled and reinstalled several times and have gone to Norton's automated support and followed their directions to no avail. What does this error mean and how do I take care of it?
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#2
admin

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Have you ever had any version of Norton Antivirus Installed on this machine before?

Did you allow the preinstallation virus scan to complete before installaing?
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#3
phicks

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No, I have never had any Norton on my machine and I did let the preinstallation scan run. It said it found one virus and I thought it had taken care of it. Thanks for any info.
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#4
admin

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Strange. I also can't find this error in Symantec's knowledge base. Sounds like it may just be a defective installation CD.
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#5
phicks

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thanks for checking!
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#6
Kat

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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