[beedleb]

Hello!

Not sure where to post this problem. Let me know if I'm in the wrong spot! I have been having an AOL connection problem for the last week that I cannot resolve with tech support. I am experiencing systematic disconnections from AOL every hour. This was consistent for several days. Now I occasionally miss an hour but for the most part its still hourly. They began at 10 minutes after the hour and are progressing by a few seconds each time. I can see the progression in the AOL service logs, so the times look something like this:
14:10:06
15:10:22
16:10:48
17:10:59
18:11:10 etc. etc.
I'm now up to 32 minutes after the hour. I do not lose my cable connection. IE stays up. I can reconnect immediately. I'm on broadband cable on a laptop running wireless. I don't know where to begin to resolve this! AOL TS has had me run spyware but that's about it. I have Spybot and AVG antivirus. Please help!

Michelle

P.S. Have also run Cleanup. I have been unable to install Hijack. My old Mcafee anti-virus keeps blocking my attempts telling me the file has a worm.

Edited by beedleb, 17 September 2005 - 09:54 PM.

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Running on Dial-up?
If so, I believe AOL disconnects for you when you are not active with the browser or w/e.
I here alot about this when playing games.
I found a way to stop this with a program a while back, but I'm not sure where I really looked...

EDIT: Opps sory, I disregarded reading your post, so I guess this post won't help...

Edited by Tensaei, 18 September 2005 - 10:33 AM.

[Tensaei]

Running on Dial-up?
If so, I believe AOL disconnects for you when you are not active with the browser or w/e.
I here alot about this when playing games.
I found a way to stop this with a program a while back, but I'm not sure where I really looked...

EDIT: Opps sory, I disregarded reading your post, so I guess this post won't help...

Edited by Tensaei, 18 September 2005 - 10:33 AM.

[beedleb]

Update...Starting today, the disconnects are now occurring every 30 minutes..currently at 4 minutes after the hour and 34 minutes after the hour. I have a bad feeling about this! Things are moving in the wrong direction here. I am unable to install Hijack This (I posted this problem in the applications forum). Help!

[ukbiker]

Hi there

you might like to try the steps outlined here

http://channels.aols...715111509990002

UKBiker

[beedleb]

Hurray! I got Hijack This to work! Log is below:

Logfile of HijackThis v1.99.1
Scan saved at 7:38:45 PM, on 9/18/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Log removed as it has already been posted in malware

Edited by ukbiker, 18 September 2005 - 06:54 PM.

[beedleb]

Hi there

you might like to try the steps outlined here

http://channels.aols...715111509990002

UKBiker

Thanks for your response. I checked your link. It leads me through to the AOL autofix then when I fire it up it says it's not available for my connection type (cable modem). I think I have everything else referenced covered already.

Thanks anyway!
Michelle