Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Wireless USB Adapter having problems


  • Please log in to reply

#1
beanso

beanso

    Member

  • Member
  • PipPip
  • 22 posts
With my computer I recieved a wireless usb adapter from dell. I usually use my regular network cable, but it's been having problems, so I've switched to wireless.

When I'm browsing the internet, I notice that about every minute I don't get internet connection for about 5-10 seconds.
This is a problem because I play online games where the game sends data to the server every time you do an action, and so the game doesn't give me any response when I click.

Any help would be appreciated.
  • 0

Advertisements


#2
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
Hello beanso and welcome to G2G,

I need a little additional information to ascertain whether or not I will be able to assist you, in correcting your problem.

Please Answer the following questions:

1) What operating System's do you have on the PC in question, Please include any Windows Updates or Patches (Example... XP SP1 or 2)?

2) What is the Model and Manufacturer of the Wireless Adapter currently Installed on your problematic PC?

3) What is the Model and Manufacturer of the Ethernet Card currently installed on your problematic PC?

4) What is the Model and Manufacturer of the Wireless Router you are using?

5) Are you using the software that came with your wireless adapter to manage your connectivity to the router, {if using XP are you using the Wireless Zero Configuration (referred to as WZC)} ?

6) What type of ISP are you using (Cable, ADSL, Dial-Up)?

7) What type of IP Configuration are you using (Example.. DHCP, PPoE / Static, Automatic)

8) Were you having the same problem while connected to the Wired Ethernet Card?

9) What troubleshooting steps have you taken already?

  • 0

#3
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
1) What operating System's do you have on the PC in question, Please include any Windows Updates or Patches (Example... XP SP1 or 2)?

I'm running Windows XP SP2

2) What is the Model and Manufacturer of the Wireless Adapter currently Installed on your problematic PC?
Dell Wireless 1450 Wireless USB Adapter

3) What is the Model and Manufacturer of the Ethernet Card currently installed on your problematic PC?
Don't think I have one.

4) What is the Model and Manufacturer of the Wireless Router you are using?
Belkin Wireless Network Access Point F5B7130

5) Are you using the software that came with your wireless adapter to manage your connectivity to the router, {if using XP are you using the Wireless Zero Configuration (referred to as WZC)} ?


6) What type of ISP are you using (Cable, ADSL, Dial-Up)?
Cable

7) What type of IP Configuration are you using (Example.. DHCP, PPoE / Static, Automatic)
DHCP

8) Were you having the same problem while connected to the Wired Ethernet Card?
I don't think I have an ethernet card.

9) What troubleshooting steps have you taken already?
Tried looking in the settings of the adapter.
Also, someone on another help forum said it might have something to do with 2.4mhz phones I have in my house.
  • 0

#4
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
Welcome back beanso,

Question 5 was not answered and is a very important question in your scenario, as I beleive that either your connectivity manager and wireless adapter may either be configured incorrectly, or be defective. If you are unable to tell what connectivity manager you are using please follow these steps to determine if you are using the Wireless Zero Configuration:

Click ont the "START" button
Click on the "RUN" button
Type in "Services.msc"
In the Right Pane under "Services(Local)" scroll down to "Wireless Zero Configuration"
In the "Status" Column it will say "Started" or "Stopped"

Dont change anything just yet, Please reply back with what it says.
  • 0

#5
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
It says started.
  • 0

#6
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
Glad to see your "on" beanso,

Please follow these steps:

Click ont the "START" button
Click on the "RUN" button
Type in "Services.msc"
In the Right Pane under "Services(Local)" scroll down to "Wireless Zero Configuration"
In the "Status" Column it will say "Started" or "Stopped"
Stop here momentarily
Click on the "START" button
Click on the "Settings" button
Click on the "Control Panel" button
Click on the "Network and Internet Connections" Link
Click on the "Network Connections" Link
Right Click on the "Wireless Local Area Connection" you are using
Select and click on "Status"
This will bring up a box that shows some green bars indicating your signal strength.
Verify how many Green bars you have! Leave this window Open!
Switch over to the "Services" screen and click on the "Stop" Link
Switch back to the "Status" screen and see if you have lost all of your signal strength.
Depending on the results see Section A or B.

A) If you have lost your signal strength: Then this means you are using WZC

Switch back to the "Services" screen and click on the "Start" Link
Click on "File" and then exit.
Verify that you have your signal strength back. If not reboot your machine.
Reply back if the WZC service is active and running.


B) If you have not lost your signal strength: this means you are using the connectivity manager that came with the wireless adapter and you need to locate the configuration utility that is installed on your PC. Please find this and post back when you have.
  • 0

#7
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
I'm not using WZC, nor do I know how to find what connectivity manager I'm using.

My bad. Looked through the cds I have, and found out I'm using Dell usb 2.0 wireless lan utility.

Edited by beanso, 18 September 2005 - 12:15 PM.

  • 0

#8
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
When you got the wireless adapter did it come with your computer pre-installed and ready to go... or did you have to install it?
  • 0

#9
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
I edited my post, didn't think of looking at my cds.
  • 0

#10
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
What appears to be happening is that your WZC service is running in the background and your Dell usb 2.0 wireless lan utility is running in the foreground. So you have two conflicting Wireless managers trying to run at the same time. Repeat these steps to disable the WZC service:

Click ont the "START" button
Click on the "RUN" button
Type in "Services.msc"
In the Right Pane under "Services(Local)" scroll down to "Wireless Zero Configuration"
In the "Status" Column it will say "Started" or "Stopped"
In the Left pane Click on the "Stop" service link
Click on "File" and then "Exit"
Reboot your machine


Monitor your internet activity for awhile and see if your still having the same problem. Please post bock if this solves your problem, or if further help is needed.
  • 0

Advertisements


#11
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
It seems to be having the same problem.

I test by going to google and refreshing every second or so, and since google has a nice fast server, it doesn't take much time at all.
Every minute, pretty much on the minute, it takes 5+ seconds to load.
  • 0

#12
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
Alright lets do a connectivity test... to see if your actually losing connectivity or just experiencing slow speeds.

Click on "Start"
Click on "Run"
Type in "CMD"
when the command prompt screen appears type in:
ping_pingtulsa.coxinet.net_-l_32_-n_110


_ indicates a SPACE not actually inserting the _ in the script.

Press "ENTER"

Reply with All the result Averages.
  • 0

#13
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Ping Statistics for 68.12.11.254:
Packets: Sent = 110, Received = 106, Lost = 4 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 118ms, Average = 91ms
  • 0

#14
SpaceCowboy706

SpaceCowboy706

    Trusted Tech

  • Member
  • PipPipPipPip
  • 1,175 posts
you are experiencing slowwwwwww speeds. here are mine:

Ping Statistics for 68.12.11.254:
Packets: Sent = 110, Received = 110, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 107ms, Average = 19ms


We must now determin if the slow speed is caused by the wireless adapter, Router, or Cable modem. We will do the quick elimination method as follows:

Start
My Computer --- right click and select "Properties"
Select the "Hardware" Tab
Select the "device manager" Button
Click on the plus sighn for "Network Adapters"
Reply with all the devices listed under this

Have patience we are nearing completion to finding your problem ! ! ! !
  • 0

#15
beanso

beanso

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Eek. I may have misstyped the 91 as 19. *checks*

Broadcom NetXtreme 57xx Gigabit controller
Dell Wireless 1450 Dual-band (802.11a/b/g) USB2.0 Adapter #5

Ah okay, I did misstype. It was infact a 91, not a 19.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP