[SpaceCowboy706]

Ok you have a Wired ethernet connection on your computer (and a good one) what we are going to do is disable your wireless connection, enable your wired connection, and run the same ping test while connected directly to your modem. Follow these steps to accomplish this:

Sart
Control Panel
Network and Internet Connections
Network Connections
Right click on your Wireless Local Area Connection and selct "disable"
Connect a Cat5 cable from your Cable modem to the ethernet port on your Computer
Remove the power cord from your Cable modem, then plug it back in.
wait for it to boot all the way back up....into Full Block Sync.... normal operation
under the network connections window right click the "Local Area Connection"
select disable
right click the "Local Area Connection" again and select enable
after it is done refreshing right click again and select "Status"
click the "Support" tab and verify you have a good IP address (Not good in this connection method starts with 169.xxx, 192.xxx, 172.xxx)

Now we are connected via a wired connection
Complete these steps for a connectivity test again:

Start
Run
CMD
when the command prompt screen appears type in:
ping_pingtulsa.coxinet.net_-l_32_-n_110

_ indicates a SPACE not actually inserting the _ in the script.

Press "ENTER"

Reply with All the result Averages, again.

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There is no local area connection appearing in my network connections.

[beanso]

There is no local area connection appearing in my network connections.

[SpaceCowboy706]

You have one ... check here for me

Start
My Computer --- right click and select "Properties"
Select the "Hardware" Tab
Select the "device manager" Button
Click on the plus sighn for "Network Adapters"

on the Broadcom NetXtreme 57xx Gigabit controller entry is there a red X or yellow question mark or exclamation point over it?

[beanso]

Nope.

[SpaceCowboy706]

Start
My Computer --- right click and select "Properties"
Select the "Hardware" Tab
Select the "device manager" Button
Click on the plus sighn for "Network Adapters"
right click on the Broadcom NetXtreme 57xx Gigabit controller entry
select disable
this should give you a red X....... DOES IT?
right click on the Broadcom NetXtreme 57xx Gigabit controller entry again
select enable
this should clear the red X........ DOES IT?

[beanso]

Yes and yes.

[SpaceCowboy706]

Now see if it is showing up in the network connections:

Sart
Control Panel
Network and Internet Connections
Network Connections

[beanso]

No. All I have is the wireless connection, new connection wizard and network setup wizard.

[SpaceCowboy706]

Something is not working correctly with your ethernet network card...do you still have the installation disk for your cable modem.. if you do we can use a USB port direct from the cable mdoem to your computer and that will serve as a direct connect method for the speed test we are wanting to do?

[beanso]

I'll check on the installation disk.
But, the cable modem is in a different room.

[SpaceCowboy706]

do you have another computer in the room with the cable modem. all we need is to check a direct connect speed test from the modem... if you have a pc in there we can do this from it

[beanso]

Ah yes, I do.
I'll go check.

[beanso]

Minimum = 86ms, Maximum = 111ms, Average = 92ms
All packets were sent and received.

[SpaceCowboy706]

Make sure to hook up the other pc directly to the modem... bypassing the router....
AFTER YOU DO THIS ...
Make sure to power cycle the modem and renew your IP Address... Just reboot the PC after its all hooked up. Then do the Ping test as follows:

Click on "Start"
Click on "Run"
Type in "CMD"
when the command prompt screen appears type in:
ping_pingtulsa.coxinet.net_-l_32_-n_110

_ indicates a SPACE not actually inserting the _ in the script.

Press "ENTER"

Reply with All the result Averages.

[beanso]

Okay, got it directly -
min = 81 max = 87 average = 81