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Wireless USB Adapter having problems


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#31
SpaceCowboy706

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check this:

Start
Run
CMD
Type in: ipconfig

Write down your <default gateway>
Type in:
Ping_< >_ -l_32_-n_110


remove the < > and substitute the default gateway
remove the _ and insert a SPACE

reply with your Averages

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#32
beanso

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Ping statistics for 69.162.180.1:
Packets: Sent = 110, Received = 109, Lost = 1 (0
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 29ms, Average = 12ms
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#33
SpaceCowboy706

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Ok se we now know that there is nothing wrong with your Internet service.... From the cable modem to the CMTS. your problem lies between your router and your wireless adapter. complete the following to determine which of the two is the problem.

STEPS

Unplug the Ethernet cord form your computer and plug it back in to the WAN port on your router.

Plug in another ethernet cord from the router to the Ethernet port on your computer. (Pc in the same room with the modem)

Unplug power form the cable modem and router.

Plug power into the cable modem.... wait for it to ccompletly boot.

Plug power into the Router.

Restart the Computer.

Start
Run
CMD
Type in:
Ping_< >_ -l_32_-n_110


remove the < > and substitute the default gateway. same default gateway we pinged last time.... not the new one...
remove the _ and insert a SPACE

reply with your Averages

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#34
beanso

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The computer in the same room as the modem is my mother's and she's getting annoyed that I'm on it.
I'm going to have to do this another time.
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#35
SpaceCowboy706

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this is the last step
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#36
beanso

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I'll ask her when she's done emailing.
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#37
SpaceCowboy706

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if the speeds from this test point are the same (good) then your wireless adapter is faulty.... if the speeds from this test point are bad then your router is faulty...
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#38
beanso

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I think it may be my adapter.
My mom's laptop has wireless, and that works just fine.
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#39
SpaceCowboy706

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If her wireless connection works fine (from the same Modem and router) then there are only two causes to your problem:

Cause 1 - Your adapter is faulty. (we can safely say this because we have already changed you to one configuration utility and verified your speeds from two other test points)

Cause 2 - There is interferrence in your current location. Move her laptop to the same point where your wireless computer is and see if she is having the same problem. If she is not having the same problem then refer to "Cause 1". If she is having the same problem from this test point then there is interferrence and you will have to move your pc to another location.


Try contacting Dell, since your Wireless adapter is most likely under warranty and can be replaced or even upgraded to a better one (prefferred) for little cost.

If anyone else reading this post wants to offer any further support or trouble shooting techniques I may have missed please feel free to Post and Assist.
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#40
beanso

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I've used the laptop pretty much right next to this location.

Thank you so much for the help, I'll look into upgrading/replacing.
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#41
SpaceCowboy706

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Thank you Beanso for using G2G, you might keep an eye on this article as others might be able to offer further help on points i may have missed. We are all only human.
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#42
beanso

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More fun for you spacecowboy (or someone else)
Could it be possible that my wireless adapter is interfering with 2.4ghz phones in the house?
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#43
Swenhar

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Hi guys,

I am also having trouble with my Dell 1450 USB Wireless adaptor.

My symptoms are exactly as beanso has been describing:
The connection seems good, but almost exactly every minute I get 3-5 seconds where no data can transfer.

My PC is a Dell Dimension 9100, and came pre-installed with Windows XP SP2 which was configured to use Dell's USB 2.0 Wireless LAN utility rather than WZC. I am using a D-Link DI-634M access point, configured with WPA-PSK TKIP.

My signal seems to be very good at all times (about -60dB), and the connection is stable at 54Mbps.

I have since tried uninstalling Dell's USB wireless LAN utility and turning on WZC. I have also tried turning off all encryption, and different channels on the access point. I have also installed the latest drivers from Dell, and upgraded the firmware on the access point.

If I ping the access point, I get average latencies of around 9ms, but 3% packet loss. This is consistent regardless of encryption settings and channel selection.

When I use my laptop in exactly the same position as the Dell 1450 USB wireless adaptor, I get no connectivity problems at all.

At the moment, I suspect that the problem is due to the Dell 1450 USB wireless adaptor. It seems unlikely that mine and beanso's would fail in the same way, so I suspect faulty drivers are at play. I will phone Dell when I get home from work to try and find a solution.

I will keep you posted.

Regards,
Swenhar
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