[CelestialHawk]

I don't know how I got this thing on my computer, but I can't get rid of it. I even removed it with Ewido and can see it come right back on the screen every time. Same with SpyBotSearch&Destroy. Here are my logs. Can you help me please?

I should mention I tried to remove it from Control Panel, but it asked me to enter a security code, which I didn't dare do. I'll attach a screen shot of that.

I tried to delete the folder after that and it said the file was being used. I tried to do it in safe modem with the same message.

Thanks.




---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 12:01:02 AM, 9/19/2005
+ Report-Checksum: A36E2628

+ Scan result:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Surf SideKick -> Spyware.SurfSide : Cleaned with backup
[2020] C:\windows\system32\wwdxregv.exe -> Trojan.Zx.12 : Cleaned with backup
C:\Documents and Settings\Nancy\Cookies\nancy@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Nancy\Cookies\nancy@pro-market[1].txt -> Spyware.Cookie.Pro-market : Cleaned with backup
C:\Documents and Settings\Nancy\Cookies\[email protected][1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\WINDOWS\system32\wwdxregv.exe -> Trojan.Zx.12 : Cleaned with backup


::Report End

==============================


Logfile of HijackThis v1.99.1
Scan saved at 12:02:59 AM, on 9/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\ysysyx2d.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\mstsc.exe
C:\WINDOWS\system32\spider.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Nancy\My Documents\downloads\HijackThis\HijackThis.exe

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Merriam-Webster Online BHO - {5ADA9CAC-04F9-4DD2-ABFD-74D673BE8624} - C:\WINDOWS\_MWOLTB.DLL
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\WINDOWS\system32\qlink32.dll
O3 - Toolbar: Merriam-Webster Online - {B7B76DD6-B6F0-4443-AF81-6A3ECF12A57D} - C:\WINDOWS\_MWOLTB.DLL
O3 - Toolbar: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HYDRAVISION\HydraDM.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SysStart] C:\WINDOWS\system32\ysysyx2d.exe DO0605
O4 - HKLM\..\Run: [stb] C:\WINDOWS\system32\stb.exe
O4 - HKLM\..\Run: [wincin] C:\DOCUME~1\Nancy\LOCALS~1\Temp\w181609.Stub.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\ysysyx2d.exe
O4 - Startup: Zstart.lnk = C:\Documents and Settings\Nancy\Local Settings\Temp\zxinst12.exe
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O8 - Extra context menu item: MWOL &Dictionary - res://C:\WINDOWS\_MWOLTB.DLL/23/219
O8 - Extra context menu item: MWOL &Thesaurus - res://C:\WINDOWS\_MWOLTB.DLL/23/220
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://www.deardiary.net
O15 - Trusted Zone: http://www.soapcity.com
O15 - Trusted Zone: http://billpay.suncorp.coop
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.merriamwe.../webinstall.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://vpn.memorial...oterisSetup.cab
O16 - DPF: {5F3B3060-09E0-44C6-86F7-BC7B02B57BEE} - http://downloads.sho...gsm1009_sp2.cab
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.co...amPlayerOCX.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://www.wpconline...sCamControl.ocx
O18 - Filter: text/html - {DFAA31C8-A356-4313-9D95-5EDAB46C5070} - (no file)
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

=============================

Attached Thumbnails

• 

Edited by CelestialHawk, 19 September 2005 - 12:21 AM.

[Advertisements]

Hello Nancy, may I wish you a welcome return to Geeks to Go

I bet you just couldn’t stay away any longer

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Let’s see what we can do with the first sweep.

Please delete your temporary files.

Double Click My Computer (WinXP: Navigate to Start >My Computer)

You will see an icon representing your harddrive (most likely C: Drive) Right Click on the hard drive icon and click Properties at the bottom of the fly out window.

On the very first tab (General) you will see a button labelled "Disk Cleanup"...click that button.

Make sure the following are checked:Downloaded Program Files
Temporary Internet Files and
Recycle Bin
Click OK and Disk Cleanup will delete those files for you.

Next, go to Start>Run>type in %temp% hit Enter and delete the content of all the temp folders shown (only the content, not the folder).

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

Killbox by Option^Explicit
CCleaner

Right click on this link Del 015 Domains.inf and choose Save (link) As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\WINDOWS\system32\qlink32.dll
O3 - Toolbar: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O4 - HKLM\..\Run: [SysStart] C:\WINDOWS\system32\ysysyx2d.exe DO0605
O4 - HKLM\..\Run: [stb] C:\WINDOWS\system32\stb.exe
O4 - HKLM\..\Run: [wincin] C:\DOCUME~1\Nancy\LOCALS~1\Temp\w181609.Stub.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\ysysyx2d.exe
O4 - Startup: Zstart.lnk = C:\Documents and Settings\Nancy\Local Settings\Temp\zxinst12.exe
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://www.deardiary.net
O15 - Trusted Zone: http://www.soapcity.com
O15 - Trusted Zone: http://billpay.suncorp.coop
O16 - DPF: {5F3B3060-09E0-44C6-86F7-BC7B02B57BEE} - http://downloads.sho...gsm1009_sp2.cab
O18 - Filter: text/html - {DFAA31C8-A356-4313-9D95-5EDAB46C5070} - (no file)
O20 - AppInit_DLLs: repairs.dll

Now close all windows other than HiJackThis, then click Fix Checked. Please now reboot into safe mode. Here's how:

Restart your computer and as soon as it starts booting up again continuously tap the F8 key. A menu should appear where you will be given the option to enter Safe Mode.

Please set your system to show all files; please see here if you're unsure how to do this.

Please delete this folder (if present) using Windows Explorer:

C:\Program Files\SurfSideKick 3\

Please delete these files (if present) using Windows Explorer:

repairs.dll – use search to find it

Close Windows Explorer and Reboot normally

Please install Killbox by Option^Explicit.

*Extract the programme to your desktop and double-click on its folder, then double-click on Killbox.exe to start the programme.
*In the Killbox programme, select the Delete on Reboot option.
*Copy the file names below to the clipboard by highlighting them and pressing Control-C:

C:\WINDOWS\system32\ysysyx2d.exe
C:\WINDOWS\system32\spider.exe
C:\WINDOWS\system32\communicator.dll
C:\WINDOWS\system32\qlink32.dll
C:\WINDOWS\system32\stb.exe
C:\DOCUME~1\Nancy\LOCALS~1\Temp\w181609.Stub.exe
C:\Documents and Settings\Nancy\Local Settings\Temp\zxinst12.exe

*Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

*Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "Yes" at the reboot now prompt..

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click download and run missingfilesetup.exe. Then try TheKillbox again.

Now we must hide the files we revealed earlier by reversing the process, this is an important safeguard to stop important system files being deleted by accident.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, Analyze, Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Post back a fresh HijackThis log and I will take another look.

[Crustyoldbloke]

Hello Nancy, may I wish you a welcome return to Geeks to Go

I bet you just couldn’t stay away any longer

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. Let’s see what we can do with the first sweep.

Please delete your temporary files.

Double Click My Computer (WinXP: Navigate to Start >My Computer)

You will see an icon representing your harddrive (most likely C: Drive) Right Click on the hard drive icon and click Properties at the bottom of the fly out window.

On the very first tab (General) you will see a button labelled "Disk Cleanup"...click that button.

Make sure the following are checked:Downloaded Program Files
Temporary Internet Files and
Recycle Bin
Click OK and Disk Cleanup will delete those files for you.

Next, go to Start>Run>type in %temp% hit Enter and delete the content of all the temp folders shown (only the content, not the folder).

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

Killbox by Option^Explicit
CCleaner

Right click on this link Del 015 Domains.inf and choose Save (link) As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\WINDOWS\system32\qlink32.dll
O3 - Toolbar: COMMUNICATOR - {4E7BD74F-2B8D-469E-8DBC-A42EB79CB428} - C:\WINDOWS\system32\communicator.dll
O4 - HKLM\..\Run: [SysStart] C:\WINDOWS\system32\ysysyx2d.exe DO0605
O4 - HKLM\..\Run: [stb] C:\WINDOWS\system32\stb.exe
O4 - HKLM\..\Run: [wincin] C:\DOCUME~1\Nancy\LOCALS~1\Temp\w181609.Stub.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\ysysyx2d.exe
O4 - Startup: Zstart.lnk = C:\Documents and Settings\Nancy\Local Settings\Temp\zxinst12.exe
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://www.deardiary.net
O15 - Trusted Zone: http://www.soapcity.com
O15 - Trusted Zone: http://billpay.suncorp.coop
O16 - DPF: {5F3B3060-09E0-44C6-86F7-BC7B02B57BEE} - http://downloads.sho...gsm1009_sp2.cab
O18 - Filter: text/html - {DFAA31C8-A356-4313-9D95-5EDAB46C5070} - (no file)
O20 - AppInit_DLLs: repairs.dll

Now close all windows other than HiJackThis, then click Fix Checked. Please now reboot into safe mode. Here's how:

Restart your computer and as soon as it starts booting up again continuously tap the F8 key. A menu should appear where you will be given the option to enter Safe Mode.

Please set your system to show all files; please see here if you're unsure how to do this.

Please delete this folder (if present) using Windows Explorer:

C:\Program Files\SurfSideKick 3\

Please delete these files (if present) using Windows Explorer:

repairs.dll – use search to find it

Close Windows Explorer and Reboot normally

Please install Killbox by Option^Explicit.

*Extract the programme to your desktop and double-click on its folder, then double-click on Killbox.exe to start the programme.
*In the Killbox programme, select the Delete on Reboot option.
*Copy the file names below to the clipboard by highlighting them and pressing Control-C:

C:\WINDOWS\system32\ysysyx2d.exe
C:\WINDOWS\system32\spider.exe
C:\WINDOWS\system32\communicator.dll
C:\WINDOWS\system32\qlink32.dll
C:\WINDOWS\system32\stb.exe
C:\DOCUME~1\Nancy\LOCALS~1\Temp\w181609.Stub.exe
C:\Documents and Settings\Nancy\Local Settings\Temp\zxinst12.exe

*Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

*Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "Yes" at the reboot now prompt..

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click download and run missingfilesetup.exe. Then try TheKillbox again.

Now we must hide the files we revealed earlier by reversing the process, this is an important safeguard to stop important system files being deleted by accident.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, update it, check the default setting in the left-hand pane, Analyze, Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Post back a fresh HijackThis log and I will take another look.

[CelestialHawk]

Well, you're right - I just couldn't stay away any longer. I missed you! ;D

First, about users on my machine. I have two users, even though my husband's hasn't been used yet except to setup his wallpaper. LOL! I looked in C:\Documents and Settings and found the following: Administrator, Default User, All Users, LocalService, NetworkService, Nancy and Phil. I went into each folder under localsettings (if there was one) and deleted all the files in temp, all history files and all temporary internet files. Most had 4 folders of temporary internet files even though I have never logged or surfed using those usernames. You probably already knew there would be. I had done this before I read the rest of your instructions.

Anyway, I then followed your instructions and am attaching the two errors I got when I tried to run the HijackThis fix on those files you said to check. Also, just an FYI, the 015's weren't there anymore. No idea why as I didn't remove them previously.

So, I proceeded anyway on the off chance that it might still work, but after booting up in safe mode it still wouldn't let me delete the c:\program files\surfsidekick 3\ - it said someone was accessing the file. Was I supposed to turn off my cable modem before doing this? I selected safe mode only - no other option.

Also, I got Firefox and have been using that instead of Internet Explorer. I'm a slow learner, but I do learn eventually.

Here's the HijackThis log I just ran.

=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=

Logfile of HijackThis v1.99.1
Scan saved at 6:31:46 PM, on 9/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Trend Micro\Anti-Spam\TMAS_OL.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Microsoft Office\Office\1033\wfxmsrvr.exe
C:\PROGRA~1\MICROS~2\Office\1033\OLFMOD32.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Documents and Settings\Nancy\My Documents\downloads\HijackThis\HijackThis.exe

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Merriam-Webster Online BHO - {5ADA9CAC-04F9-4DD2-ABFD-74D673BE8624} - C:\WINDOWS\_MWOLTB.DLL
O3 - Toolbar: Merriam-Webster Online - {B7B76DD6-B6F0-4443-AF81-6A3ECF12A57D} - C:\WINDOWS\_MWOLTB.DLL
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HYDRAVISION\HydraDM.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O8 - Extra context menu item: MWOL &Dictionary - res://C:\WINDOWS\_MWOLTB.DLL/23/219
O8 - Extra context menu item: MWOL &Thesaurus - res://C:\WINDOWS\_MWOLTB.DLL/23/220
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.merriamwe.../webinstall.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://vpn.memorial...oterisSetup.cab
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.co...amPlayerOCX.cab
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=.=

Thanks! And I won't touch a thing until I hear from you (oh, except to read my email).

--Nancy

Attached Thumbnails

• 
• 

[Crustyoldbloke]

Hello again Nancy

If your husband’s settings are not used very often, can I suggest that you go to User Accounts in the Control Panel and delete the user? You won’t lose anything since Windows will place a folder on the desktop with any files appertaining to that user. When your PC is clean, you can simply reinstate it again.

Also, check your own setting and ensure it has administrator’s rights.

Reboot normally.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O20 - AppInit_DLLs: repairs.dll

Now close all windows other than HiJackThis, then click Fix Checked. Please now reboot into safe mode. Here's how:

Restart your computer and as soon as it starts booting up again continuously tap the F8 key. A menu should appear where you will be given the option to enter Safe Mode.

Please remove these entries from Add/Remove Programs in the Control Panel (if present):(click Start>Settings>Control Panel)

Suf Sidekick

Please notify me of any other programmes that you don’t recognise in that list in your next response

Please set your system to show all files; please see here if you're unsure how to do this.

Please delete this folder (if present) using Windows Explorer:

C:\Program Files\SurfSideKick 3\

Please delete these files (if present) using Windows Explorer:

repairs.dll – use search to find this file

Close Windows Explorer and Reboot normally

Now we must hide the files we revealed earlier by reversing the process, this is an important safeguard to stop important system files being deleted by accident.

Post back a fresh HijackThis log and I will take another look.

[CelestialHawk]

I'm sorry I didn't reply earlier, but I didn't get an email like I usually do. So I checked here today and found your reply. That combined with pulling two all-nighters meant way too much time on the computer doing things NOT related to my own system.

So... The log and an error screen follow. Running Hijack this again got an error, but I still did the fix. I rebooted in safe mode and deleted Surf Sidekick. I also saw something called Rebates something-or-other and deleted it too. Both required me to put in a code shown on the screen to uninstall. I did it.

Then I tried to delete repairs.dll, but it wouldn't let me - saying someone else or another program was using it. So I rebooted normally and got this log. The only thing I don't recognize is in RED, but I think it might go with Yahoo.

Logfile of HijackThis v1.99.1
Scan saved at 5:57:12 AM, on 9/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Documents and Settings\Nancy\My Documents\downloads\HijackThis\HijackThis.exe
C:\WINDOWS\system32\imapi.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TSC.EXE
C:\Program Files\Yahoo!\Messenger\yupdater.exe

R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Merriam-Webster Online BHO - {5ADA9CAC-04F9-4DD2-ABFD-74D673BE8624} - C:\WINDOWS\_MWOLTB.DLL
O3 - Toolbar: Merriam-Webster Online - {B7B76DD6-B6F0-4443-AF81-6A3ECF12A57D} - C:\WINDOWS\_MWOLTB.DLL
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HYDRAVISION\HydraDM.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: MWOL &Dictionary - res://C:\WINDOWS\_MWOLTB.DLL/23/219
O8 - Extra context menu item: MWOL &Thesaurus - res://C:\WINDOWS\_MWOLTB.DLL/23/220
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.merriamwe.../webinstall.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://vpn.memorial...oterisSetup.cab
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.co...amPlayerOCX.cab
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

Attached Thumbnails

• 

Edited by CelestialHawk, 24 September 2005 - 06:08 AM.

[Crustyoldbloke]

Hello Nancy

What a difference!

Apologies for the lack of email notification. It appears to be caused by me working at a time when the servers some 4000 miles away and 5 hours behind me, are backing up. Unfortunately, I can't check that feature since I do not have the correct permissions, plus the time when some of us Europeans work is the quietest for the bulk of the workload and backing-up has to be done.

Anyway, looking at the error screen shot threw me until I looked at your HJT log - there is nothing to concern yourself with. Here's your fix:

Rescan with HijackThis. Close all programmes leaving only HijackThis running. Place a checkmark or tick against the following:

R3 - Default URLSearchHook is missing
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://vpn.memorial...oterisSetup.cab

Click on Fix Checked when finished and exit HijackThis.

A final fresh HJT log please, for scrutiny.

[CelestialHawk]

No problem about the email. I appreciate any help!!

The new log follows.

A couple of things. System Configuration is still opening every time I boot up. I click cancel when it does, but sort of thought it would stop once we got everything bad off of here. Should I just check the box that says don't notify me anymore? Because I do have things un-checked in the startup tab, but nothing changed recently.

And, now the million dollar question. Is there a software I can get that will stop these types of things from getting to my computer. I have Trend Micro PC-Cillin Internet Security, which I have always been pretty happy with, but it seems to be best for virus protection. I also have Ewido, which I run fairly often now. Also Ad-Aware. But none of these seemed to stop this Surf Sidekick thing.

Any suggestions would be appreciated.

And as always, you're my hero! Thank you!

Logfile of HijackThis v1.99.1
Scan saved at 6:41:12 AM, on 9/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\WINDOWS\system32\devldr32.exe
C:\Documents and Settings\Nancy\My Documents\downloads\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Merriam-Webster Online BHO - {5ADA9CAC-04F9-4DD2-ABFD-74D673BE8624} - C:\WINDOWS\_MWOLTB.DLL
O3 - Toolbar: Merriam-Webster Online - {B7B76DD6-B6F0-4443-AF81-6A3ECF12A57D} - C:\WINDOWS\_MWOLTB.DLL
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HYDRAVISION\HydraDM.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: MWOL &Dictionary - res://C:\WINDOWS\_MWOLTB.DLL/23/219
O8 - Extra context menu item: MWOL &Thesaurus - res://C:\WINDOWS\_MWOLTB.DLL/23/220
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.merriamwe.../webinstall.cab
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.co...amPlayerOCX.cab
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

Edited by CelestialHawk, 24 September 2005 - 06:47 AM.

[Crustyoldbloke]

Congratulations! your new log is clean. Just a little bit more to do to prevent further infection.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
I recommend going to the following link and update as recommended by Microsoft. This adds more security and extra features including a pop-up blocker for Internet Explorer. Microsoft Update

Now that everything is fixed, I suggest that you consider getting these programmes to help keep the computer clean:

SPYWARE BLASTER - Blocks bad ActiveX items from installing on your computer.
AD-AWARE PERSONAL – A fine free malware detector and removal programme
SPYBOT S&D – Excellent free spyware detector and removal programme
GOOGLE TOOLBAR - Blocks many unwanted pop-ups in Internet Explorer.
FIREFOX - Safer alternative to the Internet Explorer web browser.
AVG ANTIVIRUS FREE EDITION - Free antivirus programme if you currently are not using one.
ZONEALARM - Free firewall programme if you currently are not using one (Windows XP has a built-in firewall).

Remember to update these frequently.

Please note that whilst there is nothing wrong in having more than one antispyware programmes for “on demand” scanning, having two or more antivirus systems is not recommended as they may well interfere with each other.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep your Windows, antispyware and antivirus updated.

I'll attempt to answer all of the questions posed. If your boot-up is OK, and everything works OK, then by all means check the box that says "Don't notify me".

Is there a single good programme to stop malware? No! Ewido is really good, but after the 14-day trial, it is only an on demand scanner unless you wish to pay for it. Microsoft Antispyware is free and very good too, but it is a beta and therefore not perfect, but the main advantage is that it is a real-time scanner. Spybot also has a real-time setting called Tea Timer.

Perhaps one of the simplest, yet probably the best one change you can make is stop using Microsoft Internet Explorer and download Mozilla Firefox.

I wish you happy safe surfing Nancy!

[CelestialHawk]

I did the system restore steps and got SpywareBlaster. I had the other stuff already.
And again, thanks for all your help.
--Nancy

[Crustyoldbloke]

You are very welcome.

I will leave this thread open for a few days in case of misfortune.

[Crustyoldbloke]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.