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Please help me with sister's puter [RESOLVED]


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#1
Lonesome_dove989

Lonesome_dove989

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Hello. :tazz:

My sister is having some trouble with her computer lately. She uses Windows XP. I have run Spybot S&D, and it had found something called "Windows Security virusscan disablealert" and "Windows Security Firewall Disablealert"


I have never heard of this problem before. Can someone please help me?

HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 5:55:55 PM, on 9/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\McAfee.com\MPS\mscifapp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\LocalNet\fptool.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\DOCUME~1\BERTHA~1\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\DOCUME~1\BERTHA~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.localnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://totalinternet...ernet-0,00.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com...de_srchlft.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://totalinternet...ernet-0,00.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://totalinternet...ernet-0,00.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://totalinternet...ernet-0,00.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://registernet....033&langid=1033
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [KAZAA] D:\KaZaA Lite\Kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [Total Internet] C:\Program Files\LocalNet\fptool.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe



I think I should let you know that the entries with "Localnet" and "Total Internet" are associated with her ISP.

If you need any further information, I will try my best to help.

Thank you in advance!

Shelia
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#2
Armodeluxe

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Hi Lonesome dove989

Please navigate to:

Start>All Programs>Accessories>System Tools>Security Center

Check if both Firewall and Virus Protection are turned ON. If not, you can turn the firewall on from right there and the antivirus protection from within your antivirus program.

Next, in Security Center on the left click on "Change the way the security center alerts me" and put a check next to all items there.

You need to move HijackThis to a permanent folder. Please make a new folder either in My Documents or in your C:\ drive and then copy /paste HijackThis.exe into that folder. Then delete those copies in the temp folder.

Next, open HijackThis in its new location and click Scan. Put a check next to these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com...de_srchlft.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://registernet....033&langid=1033
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll

Close all other windows except HijackThis and click Fix Checked.

In Control Panel Add/Remove Programs uninstall: MyWaySA

Then delete this folder:

C:\Program Files\MyWaySA

Please run an online virus scan here:

http://www.pandasoft.../activescan.htm

Let it remove if it finds anything and save the results.

Then please post a new log along with Activescan results.

Regards,

Armodeluxe
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#3
Lonesome_dove989

Lonesome_dove989

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Thank you for the reply, Armodeluxe. I will do as instructed on her system, but I won't be able to until this weekend.

When I installed HTJ onto both her computer and my mother's, I did download the program to it's own folder in "MY Documents". I do not know why I'm getting the messages that I need to do this again. If I open "My Documents" in either computer, there is a folder labeled "HJT", and inside that folder is an icon that looks like a folder with a zipper going up the middle. Have I installed it incorrectly?

I will get back to you Saturday with a Panda log and a new HJT log for my sister's system. I would fix the problems sooner, but she will not be available until then.

Thanks so much for your help!

Shelia
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#4
Armodeluxe

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Hi Sheila

That icon you're talking about is the icon of a zip folder. Right click on that icon and choose "extract all". Then choose to extract to the same folder the zip file is in. Once the file is extracted, you can run HijackThis from that folder and delete the zip file..

Regards,

Armodeluxe
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#5
Lonesome_dove989

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ohhhhhh, okay. I get it now. I'll be sure to do the same with my mother's computer and her HJT. I personally run WIN98, and the zip files are just slightly different than XP I suppose.

As for my sister's puter, she decided to just take it to the shop. I suppose she didn't trust me to fix it, even tho I have fixed my own a few times (with the wonderful, friendly help from the people of this forum, of course :tazz: )

I guess you can close this topic now. I apologize for any inconvenience I may have caused. But, thank you for telling me how to operate ZIP files on XP... will come in quite handy when I order my new computer.

Thanks again for trying to help!

Have a great rest of the week!

Shelia
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#6
Armodeluxe

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Sorry to hear that Sheila, cause she didn't have any serious infections, just a few minor ones. There was no need to take it to a shop, but it's her computer and her decision, oh well..

Here are some tips you can pass on to her to maintain a clean computer.

Now you should go get a firewall. Don't rely on the Windows firewall as it monitors only incoming traffic. Pick one of these, they are all free.
Kerio
Zonealarm
Sygate

Visit Windows Update regularly to get the latest security updates.You can also enable automatic updates.Your antivirus software and antispyware programs should also be updated regularly. Make a habit of running scans on a timely basis. Be careful about what you download, scan every file before clicking on it.

Additional programs to consider:

Spywareblaster Prevents the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.Blocks spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.Restricts the actions of potentially unwanted sites in Internet Explorer.
Spywareguard An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware!
IE/Spyad
Adds a list of malicious sites to your Restricted Sites Zone.
Firefox An alternate browser safer than IE

A good article to read:
So how did I get infected in the first place?

Regards,

Armodeluxe
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#7
Armodeluxe

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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