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help me please [RESOLVED]


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#76
Michelle

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If you're referring to what I've had you download, you can remove it all if you want :tazz: However, I do have other recommendations to prevent this from happening again...
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#77
Caffeine_Powered

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what are they ?

i'd rather not have this stuff happen to me again :tazz:
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#78
Michelle

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First how old is Norton?
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#79
Caffeine_Powered

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i have installed rite now is Norton Antivirus 2004 but i'm hoping to soon borrow a disk someone i know just got of Internet security 2005
which is norton firewall,norton antivirus2005....etc
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#80
Michelle

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Actually, if you plan on replacing the Norton you have, then I recommend getting a whole different anti-virus program all together. Here are 3 great anti-virus progams (personally, I prefer any of these instead of Norton... and they are free for home use!)

Avast, AVG and Anti-Vir

But only choose one! You do not want more than one anti-virus program at a time!

Congratulations your log is clean! Great job on the clean up :tazz:

I recommend checking the http://www.microsoft.com website periodically for critical updates to install.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

Detect and Remove Programs:
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
Prevention Programs:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
Other necessary Programs:
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#81
Caffeine_Powered

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thank you so much for your help

i'm glad i got rid of it for free

thanks

i'll take a look at those but i've never really i had a problem with norton except that the malware came in and my firewall couldn't stop it all it did was warn that it was coming in so....idk

but idk i'll figure it out :tazz:

hopefully i won't have a problem like this again :)
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#82
Caffeine_Powered

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i'm running adaware so it should come out clean thx
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#83
Michelle

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You're very welcome! I'm happy we could help! :tazz:

Ok, but I did give you my recommendation for anti-virus programs, just remember that :)
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#84
Caffeine_Powered

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yea
just one thing my uncle was tellin me about this firewall on the int for free something like black ware or some wierd name like that ever heard of it
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#85
Michelle

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If Ad-Aware finds "MRU" things, you can ignore it, they are not maclicious at all and if it finds cookies, well that wouldn't be surprising since you use Internet Explorer, just have it remove everything it finds and you'll be good :tazz:
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#86
Michelle

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It's called Black Ice, but it's not free and I don't know that it's all that great.
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#87
Caffeine_Powered

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last question


would there be any malware in any of my system restore/recovery
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#88
Michelle

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Yep.

But, we can fix that little problem :tazz:

Make sure you're not having any problems before doing this!

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
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#89
Caffeine_Powered

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that'll get rid of it for sure?

and keep my restore points?
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#90
Caffeine_Powered

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:tazz:
i don't think i'm having any problems cause i haven't had ANY pop ups yet and its just over all good

how long should i wait to do that?
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