[LikeaFish]

My computer is infected with a couple of trojans, that despite my best efforts using ewido, ms antispyware, aboutbuster, hoster... continues to return. When I run spyware beta it finds (and tries to eradicate) two programs called "Trojan.Startup.Nameshifter.GA" and "PSGuard", but they immediately return no matter what I do. These programs, and i'm sure some more I don't know about, are causing pop ups, homepage changes, and my computer to run funky. I have no idea how to destroy these programs, any help would be greatly appreciated.

My hijackhi log......

Logfile of HijackThis v1.99.1
Scan saved at 11:08:52 AM, on 9/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\mfcyf.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\mfcca.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Karen\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fujtq.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pgbzu.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.google.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = actsvr.comcastonline.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {4A6D173C-FEB5-A78F-B935-68286B007E44} - C:\WINDOWS\system32\winnb32.dll
O2 - BHO: Class - {76B5AF0F-241F-A182-52CD-21C2EFCA324D} - C:\WINDOWS\system32\ipmg.dll
O2 - BHO: Class - {7D47A91E-9314-11FA-0374-C94B2A97C50C} - C:\WINDOWS\system32\ieth32.dll
O2 - BHO: Class - {908C94A7-18BA-B64A-8430-A47DE5203985} - C:\WINDOWS\ielr32.dll
O2 - BHO: Class - {9347E5AA-3AAE-B1C3-C4F6-A449EE396F81} - C:\WINDOWS\system32\sdkwd32.dll
O2 - BHO: Class - {A4536452-5993-1140-88F8-9E29B33DFBC9} - C:\WINDOWS\system32\ipgi.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Class - {B59A1E0B-4C94-AA3A-C37F-94C8BFC643E7} - C:\WINDOWS\appoi.dll
O2 - BHO: Class - {D5678398-5227-2534-38CC-3449FEAF7C45} - C:\WINDOWS\system32\winxg32.dll
O2 - BHO: Class - {DC95674A-FC71-6982-92FF-47BB57D9E652} - C:\WINDOWS\system32\addgw32.dll
O2 - BHO: Class - {EE94A522-58DF-C2C1-BCF2-94D49D453684} - C:\WINDOWS\system32\mspg32.dll
O2 - BHO: Class - {F8EA4B26-A394-AA9E-10DB-155FDEB474C6} - C:\WINDOWS\system32\apitz.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [mfcca.exe] C:\WINDOWS\mfcca.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [d3di.exe] C:\WINDOWS\system32\d3di.exe
O4 - HKLM\..\Run: [ipnx32.exe] C:\WINDOWS\ipnx32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HPAiODevice(hp officejet g series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....009/CTSUEng.cab
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Basic) - http://www.forsaleby...vex/ScriptX.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124766977343
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124766968984
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...561/mcfscan.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15010/CTPID.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\mfcyf.exe" /s (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Thanks in advance,

Tony

[Advertisements]

Hi again!

Please download cureit;
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

Run drweb - cureit
Double-click the "drweb-cureit.exe" and click "ok" in the prompt window that will open, asking "start the express scan now".
It will first make a quick scan of your system, let it clean what it finds, and when it says "done" in the lower left corner click on all your drive's.
A red dot will mark the selected drive(s) . Then hit the pedestrian who now has turned green.
Click on the green man in the right corner, it will scan ALL your drive's, hit yes to all.

Reboot.

Download HomeSearchfix.zip
http://users.pandora...tools/HSfix.zip

• Unzip the contents of HSfix.zip (HSfix.reg) to your desktop.
• Please do not do anything with it yet.

Download CWShredder Here.
Download SpSeHjfix Here.
Download and install CleanUp! Here

Save all of these files somewhere you will remember like to the Desktop.

Unzip SpSeHjfix to its own folder (ie c:\SpSeHjfix)

Update CWShredder

• Open CWShredder and click I AGREE
• Click Check For Update
• Close CWShredder

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

Now run SpSeHjfix. A log will be saved in the same folder that you put the exe into. Please post the results of that log in your next reply.

Double-click on HSfix.reg you downloaded earlier.

• When it asks you to merge the information to the registry click "Yes".

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp

• Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
• When CleanUp starts go to the Options button (right side of CleanUp screen)
• Move the arrow down to "Custom CleanUp!"
• Now place a checkmark next to the following (Make sure nothing else is checked!):
  • Delete Cookies
    This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
  • Empty Recycle Bins
  • Delete Prefetch files
  • Cleanup! All Users
• Click OK
• Then click on the CleanUp button. This will take a short while, let it do its thing.
• When asked to reboot system select No
• Close CleanUp

Finally reboot into normal mode and post the logs requested as well as a fresh HiJackThis log.

[Rawe]

Hi again!

Please download cureit;
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

Run drweb - cureit
Double-click the "drweb-cureit.exe" and click "ok" in the prompt window that will open, asking "start the express scan now".
It will first make a quick scan of your system, let it clean what it finds, and when it says "done" in the lower left corner click on all your drive's.
A red dot will mark the selected drive(s) . Then hit the pedestrian who now has turned green.
Click on the green man in the right corner, it will scan ALL your drive's, hit yes to all.

Reboot.

Download HomeSearchfix.zip
http://users.pandora...tools/HSfix.zip

• Unzip the contents of HSfix.zip (HSfix.reg) to your desktop.
• Please do not do anything with it yet.

Download CWShredder Here.
Download SpSeHjfix Here.
Download and install CleanUp! Here

Save all of these files somewhere you will remember like to the Desktop.

Unzip SpSeHjfix to its own folder (ie c:\SpSeHjfix)

Update CWShredder

• Open CWShredder and click I AGREE
• Click Check For Update
• Close CWShredder

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

Now run SpSeHjfix. A log will be saved in the same folder that you put the exe into. Please post the results of that log in your next reply.

Double-click on HSfix.reg you downloaded earlier.

• When it asks you to merge the information to the registry click "Yes".

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp

• Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
• When CleanUp starts go to the Options button (right side of CleanUp screen)
• Move the arrow down to "Custom CleanUp!"
• Now place a checkmark next to the following (Make sure nothing else is checked!):
  • Delete Cookies
    This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
  • Empty Recycle Bins
  • Delete Prefetch files
  • Cleanup! All Users
• Click OK
• Then click on the CleanUp button. This will take a short while, let it do its thing.
• When asked to reboot system select No
• Close CleanUp

Finally reboot into normal mode and post the logs requested as well as a fresh HiJackThis log.

[LikeaFish]

Rawe,


After I boot into safe mode and begin running CWShredder, about midway through checking the files windows crashes to a blue screen. It says a crucial system operation has been terminated.

Tech info:

STOP: 0x000000f4 (0x00000003, 0x825ae580, 0x805f9f88

Tony

[Rawe]

Not sure about the problem, I have already asked from the experts

Mean while I'm waiting for the reply, can you please do the entire fix WITHOUT CWShredder.

[LikeaFish]

Rawe,

I have completed the rest of the clean up routine to no avail unfortunately, still infected. Here are the logs you requested...


(9/20/05 12:59:12 PM) SPSeHjFix started v1.1.2
(9/20/05 12:59:12 PM) OS: WinXP Service Pack 2 (5.1.2600)
(9/20/05 12:59:12 PM) Language: english
(9/20/05 12:59:12 PM) Win-Path: C:\WINDOWS
(9/20/05 12:59:12 PM) System-Path: C:\WINDOWS\system32
(9/20/05 12:59:12 PM) Temp-Path: C:\DOCUME~1\Karen\LOCALS~1\Temp\
(9/20/05 12:59:13 PM) Disinfection started
(9/20/05 12:59:13 PM) Bad-Dll(IEP): (not found)
(9/20/05 12:59:13 PM) Bad-Dll(IEP) in BHO: (not found)
(9/20/05 12:59:13 PM) UBF: 8 - UBB: 14 - UBR: 20
(9/20/05 12:59:13 PM) UBF: 8 - UBB: 14 - UBR: 20
(9/20/05 12:59:13 PM) Bad IE-pages: (none)
(9/20/05 12:59:13 PM) Stealth-String not found
(9/20/05 12:59:13 PM) Not infected->END


Logfile of HijackThis v1.99.1
Scan saved at 11:57:26 AM, on 9/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\mfcyf.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\mfcca.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Karen\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\rdear.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.google.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = actsvr.comcastonline.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {20535FF3-C8B1-80B5-D1F2-5E93989E72FB} - C:\WINDOWS\system32\appml32.dll
O2 - BHO: Class - {4A6D173C-FEB5-A78F-B935-68286B007E44} - C:\WINDOWS\system32\winnb32.dll (file missing)
O2 - BHO: Class - {76B5AF0F-241F-A182-52CD-21C2EFCA324D} - C:\WINDOWS\system32\ipmg.dll
O2 - BHO: Class - {7D47A91E-9314-11FA-0374-C94B2A97C50C} - C:\WINDOWS\system32\ieth32.dll (file missing)
O2 - BHO: Class - {8C8960FA-A206-CA3C-2AA1-E1179654EDFA} - C:\WINDOWS\winrd.dll
O2 - BHO: Class - {908C94A7-18BA-B64A-8430-A47DE5203985} - C:\WINDOWS\ielr32.dll
O2 - BHO: Class - {9347E5AA-3AAE-B1C3-C4F6-A449EE396F81} - C:\WINDOWS\system32\sdkwd32.dll (file missing)
O2 - BHO: Class - {A4536452-5993-1140-88F8-9E29B33DFBC9} - C:\WINDOWS\system32\ipgi.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Class - {B59A1E0B-4C94-AA3A-C37F-94C8BFC643E7} - C:\WINDOWS\appoi.dll (file missing)
O2 - BHO: Class - {C8AF5744-291F-65E5-70C2-E430C0AAF58E} - C:\WINDOWS\system32\windo32.dll
O2 - BHO: Class - {D5678398-5227-2534-38CC-3449FEAF7C45} - C:\WINDOWS\system32\winxg32.dll
O2 - BHO: Class - {DC95674A-FC71-6982-92FF-47BB57D9E652} - C:\WINDOWS\system32\addgw32.dll (file missing)
O2 - BHO: Class - {EE94A522-58DF-C2C1-BCF2-94D49D453684} - C:\WINDOWS\system32\mspg32.dll
O2 - BHO: Class - {F8EA4B26-A394-AA9E-10DB-155FDEB474C6} - C:\WINDOWS\system32\apitz.dll (file missing)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [mfcca.exe] C:\WINDOWS\mfcca.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [d3di.exe] C:\WINDOWS\system32\d3di.exe
O4 - HKLM\..\Run: [ipnx32.exe] C:\WINDOWS\ipnx32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HPAiODevice(hp officejet g series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....009/CTSUEng.cab
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Basic) - http://www.forsaleby...vex/ScriptX.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124766977343
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124766968984
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...561/mcfscan.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15010/CTPID.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\mfcyf.exe" /s (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe


Thanks,

Tony

[Rawe]

I need you to disable Microsoft Anti-spyware..

• Right-click on the Microsoft Anti-Spyware tray icon by your clock (looks like a target).
• Click on "Security Agents Status".
• Click on "Disable real-time protection".

• Next,
• Click on the Options menu, then Settings.
• Select "Real Time Protection" from the left column.
• Uncheck "Enable (MSAS) Security Agents" and "Enable real-time spyware threat protection".
• Click the Save button.

Finally, Right-click on the MSAS tray icon, select "Shutdown Microsoft Antispyware", and click "Yes" in the dialog that comes up.

Once done:

Please print these instructions out, or write them down, as you can't read them during the fix.

First;

Please download Ewido Security Suite it is a free version of the program.

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Launch Ewido, there should be an icon on your desktop, double-click it.
• The program will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  
• You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")
• Exit Ewido. DO NOT run a scan yet.

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now open Ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• Clean anything it finds.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Close Ewido.

Reboot into normal mode and post the Ewido log here.

[Rawe]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.