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XP Home Edition died


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#1
goochiepepper

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I don't know if I have a virus or a HDD crash. How do you tell the difference?
The computer gets to the "Windows XP Home edition" logo the goes to the bootup option screen where you decide if you want a normal boot or a safe boot or a boot log, or a command prompt boot, and so on. It doesn't matter which boot you choose, it just cycles thru all of this over and over and that is as far as it gets. This is my sisters computer and she does not have the recovery disks or the original disks. Any help would be greatly appreciated.
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#2
Retired Tech

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You have limited options without the installation CD

Are you able to locate them
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#3
goochiepepper

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No, my sister says she didn't get the installation CD's but I set up her computer for her when she bought it new and I told her to put them in a safe place. Now she can't find them. I have XP Home at my office, and have the install disk, can I use it in place of hers? Thanks for the help.
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#4
Retired Tech

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You should be able to use it to repair

http://www.geekstogo...ws-XP-t138.html

Use her product key if you are asked for it
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#5
goochiepepper

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Ok, I'll try that. Thanks for the help
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