I just received my daughters laptop, (she is away at school). The CD drive hums and seems to be working ok, but the contents display has no CD. In the device manager, primary and secondary IDE controllers indicate a problem. Device status says, "This device is either not present, not working properly, or does not have all the drivers installed. code 10. A driver search comes back with "The best driver is already installed..."
A utility scan indicates 1 missing program file. "mscoree.dll." is greek to me. It can't be found.
Now for the bad news. Systems disks are all lost. They wouldn't work anyway in this case. It's not likely, though possible, that the drive is broken due to overuse or abuse. Very much appreciate some help.