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msblank hijacked my browser [CLOSED]


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#1
apvaughn

apvaughn

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I too seem to have fallen victim to the annoying msblank. Below please find my HijackThis log.

Many thanks in advance for the magic you are about to perform.

APV



Logfile of HijackThis v1.99.1
Scan saved at 11:08:19 PM, on 9/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\IreIKE.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\IPSecMon.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\System32\popcorn72.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\SafeCfg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\avaughn\Desktop\Unused Desktop Shortcuts\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\msblank.html
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - (no file)
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\popcorn72.exe rundll.dll,LoadMouseProfile
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: SonicWALL VPN Client.lnk = C:\Program Files\SonicWALL\SonicWALL VPN Client\SafeCfg.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.g...ase/FormCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127534632577
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\Software\..\Telephony: DomainName = ventriabio.int
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{FEE2CB70-A7A4-451B-B17B-3AA7BCECD7B1}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\System\CS2\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O18 - Filter: text/html - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll
O18 - Filter: text/plain - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\SonicWALL\SonicWALL VPN Client\IPSecMon.exe
O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\SonicWALL\SonicWALL VPN Client\IreIKE.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
Buckeye_Sam

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.
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#3
apvaughn

apvaughn

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Sam,

The wait will be worth it once I have control over my own computer again. Please find my HiJack This log copied below.

Thanks again,

apvaughn

Logfile of HijackThis v1.99.1
Scan saved at 9:36:12 PM, on 9/28/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\IreIKE.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\IPSecMon.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\System32\popcorn72.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\SafeCfg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\avaughn\Desktop\Unused Desktop Shortcuts\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\msblank.html
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - (no file)
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\popcorn72.exe rundll.dll,LoadMouseProfile
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: SonicWALL VPN Client.lnk = C:\Program Files\SonicWALL\SonicWALL VPN Client\SafeCfg.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.g...ase/FormCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127534632577
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\Software\..\Telephony: DomainName = ventriabio.int
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{FEE2CB70-A7A4-451B-B17B-3AA7BCECD7B1}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ventriabio.int
O17 - HKLM\System\CS2\Services\Tcpip\..\{0C908957-AF2E-4642-B679-D5B44C2CBC29}: NameServer = 85.255.113.139,85.255.112.22
O18 - Filter: text/html - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll
O18 - Filter: text/plain - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\SonicWALL\SonicWALL VPN Client\IPSecMon.exe
O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\SonicWALL\SonicWALL VPN Client\IreIKE.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#4
Buckeye_Sam

Buckeye_Sam

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First we need to download and prepare some tools that we will need to fix your problem.
  • Please download Ewido Security Suite
    • Install ewido security suite
    • When installing, under "Additional Options" uncheck..
      • Install background guard
      • Install scan via context menu
    • Launch ewido, there should be an icon on your desktop, double-click it.
    • You will need to update ewido to the latest definition files.
      • On the left hand side of the main screen click update.
      • Then click on Start Update.
    • The update will start and a progress bar will show the updates being installed.
      (the status bar at the bottom will display "Update successful")
    • Exit ewido. DO NOT scan yet.
    If you are having problems with the updater, you can use this link to manually update ewido.
    Ewido Manual Updates

  • Please download Adaware SE 1.06
    Install Adaware and check for updates, but don't run it yet.

  • Please download CleanUp 4.0
    Install CleanUp, but don't run it yet.

==============


Now that you have the right tools we can start fixing your problem.

Please make sure that you can View Hidden Files


Please print out these instructions as the rest of this fix must be done in Safe mode and you won't be able to access the Internet.

Please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
* if you have trouble getting into Safe mode go here for more info.


=============


Once in Safe mode, follow these steps:
  • Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\msblank.html
    O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
    O3 - Toolbar: (no name) - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - (no file)
    O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\popcorn72.exe rundll.dll,LoadMouseProfile
    O18 - Filter: text/html - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll
    O18 - Filter: text/plain - {E049D133-AEA9-40C2-94CA-C0FEAE6C537A} - C:\WINDOWS\System32\lpmkbb.dll


  • Delete these files (Do not be concerned if they do not exist);


    C:\WINDOWS\System32\lpmkbb.dll
    C:\WINDOWS\System32\popcorn72.exe
    C:\WINDOWS\System32\msblank.html



  • Run CleanUp 4.0. This will remove all of your temp files.

  • Open Ad-aware and do a full scan. Remove everything that it finds.

  • Run Ewido:
    • Click on scanner
    • Click Complete System Scan and the scan will begin.
    • During the scan it will prompt you to clean files, click OK
    • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
    • When the scan is finished, click the Save report button at the bottom of the screen.
    • Save the report to your desktop.
    • Close Ewido.

  • Reboot back into normal mode.

  • Please run this online virus scan - Panda Virus Scan
    • Make sure it is set to clean automatically.
    • There may be files that this scan will not remove. Please save that information to include in your next post.

  • Reboot your computer and post the following information in your next reply:
    • A new Hijackthis log
    • The Ewido log
    • The log from Panda online virus scan
Let me know how things are running and what problems you are still having.
  • 0

#5
Buckeye_Sam

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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