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windows update


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#1
tomatojay

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hey, i've got another computer here that i need some help with. it's a newer dell running win xp home. It's legal this time really. lol i can't believe that customer yesterday. anyways...

it started with an error becuase media player would not work. it would come up with and internal error in the app. so I tried to do a windows update, but the website wouldn't load. no errors or anything, just blank, saying it was "done" in the bottom left corner on IE.

I went in and checked the BITS in services and it's set to automatic, but it was stopped. when I tried to start it i got this.

"The Background Intelligent Transfer Service service terminated with service-specific error 2147942402 (0x80070002)"

microsofts help section isn't that helpful.

http://support.micro....com/kb/223188/

that is the site. the problem is some of the reg keys they say to delete aren't there in the first place. and the drive letter is fine.

i have no idea.

Edited by tomatojay, 24 September 2005 - 09:47 AM.

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#2
gerryf

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Search for C:\WINDOWS\WindowsUpdate.log

Open it in notepad.

Delete all contents

Save as blank file

Revisit Windows Update

Post contents
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#3
tomatojay

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well good try, saved a blank file. but i still got a blank site.
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#4
gerryf

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post contents of THAT FILE NOW--it should have a NEW error code that we can see
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#5
tomatojay

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ok after a restart and trying again this is what i get. just trying win update. i get a blank screen again.

i never got an error when trying that. i would get the error when i would try and manually start the BITS service. i didnt' try and start it again and got the same error. below is the contents of the new winupdate log file...


2005-09-24 12:01:34 1044 588 AU AU found 0 updates for install at shutdown
2005-09-24 12:01:34 1656 6a4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0400) ===========
2005-09-24 12:01:34 1656 6a4 Misc = Process: C:\WINDOWS\Explorer.EXE
2005-09-24 12:01:34 1656 6a4 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-09-24 12:01:34 1656 6a4 Shutdwn Install at shutdown: no updates to install
2005-09-24 12:01:40 1044 588 AU AU Restart required....
2005-09-24 12:01:42 1044 178 AU ########### AU: Initializing Automatic Updates ###########
2005-09-24 12:01:42 1044 178 AU # Approval type: Scheduled (User preference)
2005-09-24 12:01:42 1044 178 AU # Scheduled install day/time: Every day at 3:00
2005-09-24 12:01:42 1044 178 AU # Auto-install minor updates: Yes (User preference)
2005-09-24 12:01:42 1044 178 AU # AU is paused, not initializing any handlers
2005-09-24 12:01:42 1044 178 AU # WARNING: Exit code = 0x80004015
2005-09-24 12:01:42 1044 178 AU AU Restart required....
2005-09-24 12:01:42 1044 178 Service *********
2005-09-24 12:01:42 1044 178 Service ** END ** Service: Service exit [Exit code = 0x240001]
2005-09-24 12:01:42 1044 178 Service *************
2005-09-24 12:02:22 1044 70c Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0400) ===========
2005-09-24 12:02:22 1044 70c Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-09-24 12:02:22 1044 70c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-09-24 12:02:22 1044 70c Service *************
2005-09-24 12:02:22 1044 70c Service ** START ** Service: Service startup
2005-09-24 12:02:22 1044 70c Service *********
2005-09-24 12:02:26 1044 70c Agent * WU client version 5.8.0.2469
2005-09-24 12:02:26 1044 70c Agent * SusClientId = '321d0768-093b-4e6d-b6ba-c0353c7c3a3d'
2005-09-24 12:02:26 1044 70c Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2005-09-24 12:02:26 1044 70c Agent * Access type: No proxy
2005-09-24 12:02:26 1044 70c Agent * Network state: Connected
2005-09-24 12:03:12 1044 70c Agent *********** Agent: Initializing Windows Update Agent ***********
2005-09-24 12:03:12 1044 70c Agent *********** Agent: Initializing global settings cache ***********
2005-09-24 12:03:12 1044 70c Agent * WSUS server: <NULL>
2005-09-24 12:03:12 1044 70c Agent * WSUS status server: <NULL>
2005-09-24 12:03:12 1044 70c Agent * Target group: (Unassigned Computers)
2005-09-24 12:03:12 1044 70c Agent * Windows Update access disabled: No
2005-09-24 12:03:12 1044 70c DnldMgr Download manager restoring 0 downloads
2005-09-24 12:03:12 1044 70c AU ########### AU: Initializing Automatic Updates ###########
2005-09-24 12:03:12 1044 70c AU AU setting next detection timeout to 2005-09-24 16:03:12
2005-09-24 12:03:12 1044 70c AU # Approval type: Scheduled (User preference)
2005-09-24 12:03:12 1044 70c AU # Scheduled install day/time: Every day at 3:00
2005-09-24 12:03:12 1044 70c AU # Auto-install minor updates: Yes (User preference)
2005-09-24 12:03:12 1044 70c AU #############
2005-09-24 12:03:12 1044 70c AU ## START ## AU: Search for updates
2005-09-24 12:03:12 1044 70c AU #########
2005-09-24 12:03:12 1044 70c AU <<## SUBMITTED ## AU: Search for updates [CallId = {E937CA89-6394-433F-A965-330F3395BFFC}]
2005-09-24 12:03:12 1044 42c Agent *************
2005-09-24 12:03:12 1044 42c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-09-24 12:03:12 1044 42c Agent *********
2005-09-24 12:03:31 1044 42c Setup FATAL: IsUpdateRequired failed with error 0x800b0001
2005-09-24 12:03:31 1044 42c Report *********** Report: Initializing static reporting data ***********
2005-09-24 12:03:31 1044 42c Report * OS Version = 5.1.2600.2.0.66304
2005-09-24 12:03:32 1044 42c Report * Computer Brand = Dell Computer Corporation
2005-09-24 12:03:32 1044 42c Report * Computer Model = Dimension 4550
2005-09-24 12:03:32 1044 42c Report * Bios Revision = A05
2005-09-24 12:03:32 1044 42c Report * Bios Name = Default System BIOS
2005-09-24 12:03:32 1044 42c Report * Bios Release Date = 2003-01-27T00:00:00
2005-09-24 12:03:32 1044 42c Report * Locale ID = 1033
2005-09-24 12:03:32 1044 42c Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x800b0001
2005-09-24 12:03:32 1044 42c Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x800B0001
2005-09-24 12:03:32 1044 42c Agent * WARNING: Skipping scan, self-update check returned 0x800B0001
2005-09-24 12:03:32 1044 42c Agent * WARNING: Exit code = 0x800B0001
2005-09-24 12:03:32 1044 42c Agent *********
2005-09-24 12:03:32 1044 42c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2005-09-24 12:03:32 1044 42c Agent *************
2005-09-24 12:03:32 1044 42c Agent WARNING: WU client failed Searching for update with error 0x800b0001
2005-09-24 12:03:32 1044 5d4 AU >>## RESUMED ## AU: Search for updates [CallId = {E937CA89-6394-433F-A965-330F3395BFFC}]
2005-09-24 12:03:32 1044 5d4 AU # WARNING: Search callback failed, result = 0x800B0001
2005-09-24 12:03:32 1044 5d4 AU #########
2005-09-24 12:03:32 1044 5d4 AU ## END ## AU: Search for updates [CallId = {E937CA89-6394-433F-A965-330F3395BFFC}]
2005-09-24 12:03:32 1044 5d4 AU #############
2005-09-24 12:03:32 1044 5d4 AU AU setting next detection timeout to 2005-09-24 21:03:32
2005-09-24 12:03:37 1044 5d4 Report REPORT EVENT: {3A16E7FD-2357-4662-81FC-00B972C194B1} 2005-09-24 12:03:31-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 800b0001 SelfUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x800b0001
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#6
gerryf

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OK, looking at the log you see

12:03:31-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 800b0001 SelfUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x800b0001


Now go to the windows update trouble shooter and you find this

http://update.micros...icleid=34&ln=en
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#7
tomatojay

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ok did that. i followed all of the regedits. but i did have one problem.

i could not redo the mssip.dll file. i got this error

LoadLibrary("mssip.dll") failed - The specified module could not be found.

every other edit worked, but i still just get a blank site when trying the updates.

hm.
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