[Buckeye_Sam]

Let's try a few things. I'm sure we can get you restored. Is it just your Start Menu that's in Classic mode, or is your taskbar there too?

Please open Notepad, and copy/paste the code in the box below into a new text file. Save it as fix.reg (set Filetype to "All Files") and save it on your Desktop.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoSimpleStartMenu"=dword:00000000

Now Locate and DoubleClick fix.reg-> Allow it to merge into the Registry!


Reboot and check your start menu. Let me know how it goes.

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Its the taskbar as well. And things like Media Player. The fix.reg didnt work. I got that notice about winfixer again. Im going to try to reinstall Norton again next time i start the computer. When i was uninstalling it, i kept getting a box pop up saying uninstallation failed: abort; retry; or ignore. Retry worked most of the time but towards the end i had to keep clicking ignore.

[umm]

Its the taskbar as well. And things like Media Player. The fix.reg didnt work. I got that notice about winfixer again. Im going to try to reinstall Norton again next time i start the computer. When i was uninstalling it, i kept getting a box pop up saying uninstallation failed: abort; retry; or ignore. Retry worked most of the time but towards the end i had to keep clicking ignore.

[Buckeye_Sam]

Go to Windows\Resources\themes
Do you see the Luna theme?

If Luna.theme is missing: Go to Start/Run/Msconfig/Expand Files: Luna.MS_ and Luna.TH_


If that doesn't work, try using the file to restore the Luna theme.

http://www.kellys-ko...s/Resources.zip

[umm]

Yeah it is there.

[Buckeye_Sam]

Click Start -> Run -> services.msc

Scroll down to Themes and double click it to bring up Properties.
Make sure the service is started and set the Startup type to Automatic
Close all windows.

Now right click on your desktop, select Properties.
In the themes drop-down, select Windows XP. Click Apply, and then click OK.


Let me know if that does the trick.

[umm]

It already had those settings.

[Buckeye_Sam]

Go to Windows\Resources\themes and delete the Luna theme.

Now let's restore it.
Go to Start/Run/Msconfig/Expand Files: Luna.MS_ and Luna.TH_


If that doesn't work, try using this file to restore the Luna theme.

http://www.kellys-ko...s/Resources.zip

[umm]

Ok that fixed that problem. But i still can't install norton i keep getting the following messages when i try.

SETUP
This MSI must be launched through setup.
Ok;

and then

SETUP ERROR
The installation encountered an error and was unable to complete the installation.
OK.

[Buckeye_Sam]

Norton!
You'd think with all the money they have they could build a better program.



Please download the Windows Installer Cleanup Utility and save it to your desktop.
Double-click the file to install the utility.
On the Windows taskbar, click Start -> Programs -> Windows Installer CleanUp Utility to run the utility.
You will be presented with a list of programs.
For each entry that begins with "CC," "cc," "Norton," "Symantec," "Sym," or "MSRedist," click the entry, and then click Remove.


Once it finished run CleanUp(that we downloaded and used earlier) to remove any temp files created by this process.
Reboot your computer once CleanUp finishes.


Now download Registry Tuneup and install it.
Run Registry Tuneup to clean out any orphaned registry entries left by Norton.
Reboot your computer when it finishes.


Now try to reinstall Norton and it should work.


Let me know how it goes.

[umm]

Sorry I didn't reply earlier. I've hardly been here since my last post.

Cheers, that seems to have fixed that. Thanks for all your help. I don't think theres anything else wrong now with that side of things but could you point me in the direction of somewhere to get help with networking problems?

Thanks for your time
Michael.

[Buckeye_Sam]

For your networking issues, go here.
http://www.geekstogo...?act=SF&s=&f=11

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Managing Windows Millenium System Restore
  
  or
  
  Windows XP System Restore Guide
  
  Renable system restore with instructions from tutorial above
  
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  
  Understanding and Using Firewalls
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  
  A tutorial on installing & using this product can be found here:
  
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  
  A tutorial on installing & using this product can be found here:
  
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

[umm]

Will do, cheers again for all the help and hopefully we wont meet again.

[Buckeye_Sam]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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