[silverstreak]

what happened to my first note? I'm confused. I posted it so I could get some help.

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Hi silverstreak and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.

• Click on My Controls at the top right hand corner of the window.
  
• In the left hand column, click "View Topics"
  
• If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here . Please choose the default location of C:\Program Files\ as the destination. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

• Run HijackThis
  
• Click SCAN and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')
  
• POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

[Trevuren]

Hi silverstreak and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.

• Click on My Controls at the top right hand corner of the window.
  
• In the left hand column, click "View Topics"
  
• If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here . Please choose the default location of C:\Program Files\ as the destination. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

• Run HijackThis
  
• Click SCAN and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')
  
• POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

[silverstreak]

Hi, Thanks for the help, I did everything you asked me to do, here is the log file:


Logfile of HijackThis v1.99.1
Scan saved at 4:51:50 PM, on 27/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7F493078-172A-47E5-9B86-1A21A7A84C5D}: NameServer = 206.47.244.105 207.236.176.8
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

[Trevuren]

Your log is clear. The only way to properly assess the situation is through a full system scan.

I need you to download MWav to a convenient location.

This scan might take around 3+ hours to finish when set to scan everything.
I need you to run MWav by double-clicking on mwav.exe. This scan only produces a report, it doesn't clean your system. I will analyze the report and recommend a course of action depending on the results.

Put a check next to the below items before scanning:

• Memory
• Startup Folders
• Drive - All Local Drives
• Folder - then click "browse" to change the directory to C: (default is C:\Windows)
• Registry
• System Folders
• Services
• Include Sub-Directory
• Scan All Files

Please make sure ALL of these are checked, then press the Scan button. This typically will take hours to complete.

**NOTE*** Sometimes MWav will pause and it appears to be finished, but it isn't done. Just let it run until it says it's complete.

On the bottom portion of the window, you will see the lower panel where MWav is listing "infected items", please highlight everything in that lower panel and copy them by holding CTRL + C then paste it here. The whole log will be extremely BIG so there is no way to post the log. I just need the infected items list.

Regards,

Trevuren

[silverstreak]

Thanks for the help, I appreciate it. I will run that program over night and post the results you asked for in the morning.

Once again, thanks.

Silver

[Trevuren]

Sounds like a plan


Trevuren

[silverstreak]

Ok, it took almost 9 hours to do, but here is the list of the bottom window.




Object "limewire Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "cmesys Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "redv Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "lop.com Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "redv Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "whenu.savenow Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "cydoor.topicks.a Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "lop.com Spyware/Adware" found in File System! Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Documents and Settings\All Users\Application Data\Ahead\NeroDigital\settings.xml". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero MediaHome\NeroMediaHome_Esp.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero MediaHome\NeroMediaHome_Esp.pdf". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero MediaHome\NeroMediaHome_Fra.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero MediaHome\NeroMediaHome_Fra.pdf". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\CoverDesigner\covered-fra.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\CoverDesigner\NeroCoverDesigner_fra.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\CoverDesigner\covered-esp.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\CoverDesigner\covered-esl.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero ShowTime\ShowTime-Esl.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero ShowTime\ShowTime-Esp.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero ShowTime\ShowTime-Fra.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero ShowTime\NeroShowTime_Fra.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero ShowTime\Skins\standard.bmp". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero Recode\Recode-Esl.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero Recode\Recode-Esp.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero Recode\Recode-Fra.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero Recode\NeroRecode_fra.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero BackItUp\BackItUp-Esp.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero BackItUp\BackItUp-Fra.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero BackItUp\BackItUp-Esl.nls". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero StartSmart\NeroStartSmart_esp.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Ahead\Nero StartSmart\NeroStartSmart_fra.chm". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\WINDOWS\twain_32\hpqgnds2.tmp". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\WINDOWS\system32\DIMM.DLL". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\cmmgr32.exe" refers to invalid object "C:\WINDOWS\system32\cmmgr32.exe". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\VIA Audio Driver" refers to invalid object ".\VIA Audio Driver". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\WLANMon.exe" refers to invalid object "C:\Program Files\D-Link\AirPlus G\WLANMon.exe". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\YourApp.exe" refers to invalid object "C:\Program Files\HP\Non Driver CIO Components\yourapp.Exe". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".ax". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".bak". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".CFG". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".FIG". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".gba". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".GG". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".info". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".movb". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".nes". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".ogg". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".pal". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".pf". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".pvm". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".sln". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".smc". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".SMD". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".sms". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".SRM". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object ".v64". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object "._BO01,224,223,220_PIsitb-dp-arrow,TopRight,22,-21_SH30_PE30_SCMZZZZZZZ_". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object "._PE5_SCMZZZZZZZ_". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object "._PE_SCMZZZZZZZ_". Action Taken: No Action Taken.
Entry "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts" refers to invalid object "OpenWithList". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache" refers to invalid object "{AC76BA86-7AD7-1033-7B44-000000000001}". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{0B6DC6EE-C4FD-11d1-819A-00C04FB69B4D}" refers to invalid object "C:\Program Files\Common Files\Adobe\Shell\psicon.dll". Action Taken: No Action Taken.
Entry "HKCR\TypeLib\{6ECAA470-3AB5-4B5E-8FEE-684E7EEFB4B7}" refers to invalid object "C:\DOCUME~1\MASTER~1\LOCALS~1\Temp\VBE\MSForms.exd". Action Taken: No Action Taken.
Entry "HKCR\.sll" refers to invalid object "SSLFile". Action Taken: No Action Taken.
Entry "HKCR\Adobe.Illustrator.dwg" refers to invalid object "{C0ED15F0-61BB-11d3-B6CA-00C04F6A0D06}". Action Taken: No Action Taken.
Entry "HKCR\Adobe.Illustrator.dxf" refers to invalid object "{C0ED15F0-61BB-11d3-B6CA-00C04F6A0D06}". Action Taken: No Action Taken.
Entry "HKCR\Adobe.Illustrator.pict" refers to invalid object "{C0ED15F0-61BB-11d3-B6CA-00C04F6A0D06}". Action Taken: No Action Taken.
Entry "HKCR\Adobe.workflow.files\shell\open\command" refers to invalid object ""C:\Program Files\Common Files\Adobe\WorkFlow\AdobeWorkGroupHelper.exe "%1""". Action Taken: No Action Taken.
Entry "HKCR\CEnroll.DirectMusicChordMapTrack.1" refers to invalid object "{08783FB5-87D2-4765-8E6F-BCC72546DEE7}". Action Taken: No Action Taken.
Entry "HKCR\ComPlusMetaData.MsCorHost" refers to invalid object "{727CDF4F-3BA0-11D3-8738-00C04F79ED0D}". Action Taken: No Action Taken.
Entry "HKCR\ComPlusMetaData.MsCorHost.2" refers to invalid object "{727CDF4F-3BA0-11D3-8738-00C04F79ED0D}". Action Taken: No Action Taken.
Entry "HKCR\Connection Manager Profile\shell\open\command" refers to invalid object "C:\WINDOWS\system32\CMMGR32.EXE "%1"". Action Taken: No Action Taken.
Entry "HKCR\MailFileAtt" refers to invalid object "{00020D05-0000-0000-C000-000000000046}". Action Taken: No Action Taken.
Entry "HKCR\mapifvbx.object" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken.
Entry "HKCR\mapifvbx.object.1" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken.
Entry "HKCR\msbackupfile\shell\open\command" refers to invalid object "%SystemRoot%\system32\ntbackup.exe". Action Taken: No Action Taken.
Entry "HKCR\SymWriter.pdb" refers to invalid object "{520DC67A-752E-11D3-8D56-00C04F680B2B}". Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\02C30411.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\02D355FF.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\03354193.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\170F0B71.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\17263157.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\Program Files\Norton AntiVirus\Quarantine\47606DB1.exe infected by "Worm.Win32.VB.an" Virus! Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP33\A0013483.exe tagged as "not-a-virus:AdWare.Gator.a". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP7\A0001429.exe tagged as "not-a-virus:AdWare.Gator.3102". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001526.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001527.exe tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001528.exe tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001529.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001531.dll tagged as "not-a-virus:AdWare.Gator.5017". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001534.exe tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001535.dll tagged as "not-a-virus:AdWare.Win32.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001536.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001537.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001539.dll tagged as "not-a-virus:AdWare.Gator.6041". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001544.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001545.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001546.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.
File C:\System Volume Information\_restore{5CCEF9D0-CCF4-46FA-B21C-390D1F8E09DD}\RP9\A0001547.dll tagged as "not-a-virus:AdWare.Gator.3124". Action Taken: No Action Taken.

[Trevuren]

A. Download CCleaner from HERE

• Choose download from Download FileHippo.com.
  
• A new window appears in which you must click on "Download Latest Version" at the top of the green column.
  
• Another window pops up and you must ckick where indicated near the Green Arrow.
  
• A box will open and Click Save on your Desktop as the destination.
  
• Now, click on the CCSetup icon on your desktop.
  
• Then RUN>>OK>>NEXT
  
• Agree to the Licence Agreement bu placing a checkmark in the appropriate box.
• Click NEXT and thus Accept the default location for the installation.
  
• Uncheck "Automatically check for updates to CCleaner.
  
• Click INSTALL and FINISH
  
• Do not change the Default Settings of CCleaner and click "Run Cleaner"
• REBOOT if required.

B. Download a trial version of SpySweeper

• Install the application
• Update its definitions
• Run the program
• Let it remove everything it wants
• Finally, when it has finished its work, REBOOT your system.

C. Run CCleaner again

D. REBOOT your system

E. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

[silverstreak]

Here's the log.

I did everything exactly as you asked me to.


Logfile of HijackThis v1.99.1
Scan saved at 6:28:36 PM, on 28/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\VIAudioi\SBADeck\ADeck.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

[Trevuren]

Your log looks good. If you have no more malware-related problems that you are aware of, just give me the OK and we can start the final but essential cleanup procedures.

Trevuren

[silverstreak]

if you think it looks good, I don't think there's anything else I need to mention.

My computer is loading really slow, is that part of the problem?

It wasn't like that before.

Anyway, I guess the OK is good, let me know.

[Trevuren]

You are loading slow due to the number of antimalware programs that are now guarding your system. In my opinion, there is a bit of overkill here. YOU DO NOT WANT 2 ANTIVIRUS PROGRAMS RUNNING AT THE SAME TIME. Get rid of one. You have SpySweeper monitoring your system as well as Ewido. Keep only what you intend to buy at the end of the trial

Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Re-hide your System Files and Folders to prevent any future accidents.

Reconfigure Windows XP to hide hidden files:

• Click Start. Open My Computer.
• Select the Tools menu and click Folder Options. Select the View Tab.
  
• Under the Hidden files and folders heading deselect "Show hidden files and folders".
• Check the "Hide protected operating system files (recommended)" option.
• Click Yes to confirm. Click OK.

2. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE

• Right-click "My Computer", and then left click "Properties".
• Left click on "System Restore Tab"
• Check box beside "Turn Off System Restore"
• Left click on "Apply"

TO ENABLE SYSTEM RESTORE

• Remove check mark from "Turn Off System Restore"
• Click on "Apply"

Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

• Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

[silverstreak]

I have reset my System restore and I appreciate all of your help, you've been great.

I have just one further question.

I have Norton Anti-Virus on the computer, should I still keep Spysweeper and/or Ewido?

I also have AVG, Ad-Aware and Spybot, should I keep all those as well or just one of them?

Once again thank you, you were a big help.

I cannot say it enough.

-Scott

PS - I will do all of the recommended things on your list in that last post.

[Trevuren]

* 1 Antivirus with up to date definitions is enough.

* If you don't intend to purchase SpySweeper, then remove it

* You can keep Ewido after the trial but if you don't purchase a licence, then the EwidoGuard won't work and you must update your definitions by hand.

* SpyBot and Ad-Aware are both excellent and Free


Just remember, the more you have guarding your system, the slower your startup and shutdown will be.

Your decision.

Trevuren

[Trevuren]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.