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how to enter in system volume information? [RESOLVED]


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#1
homerjay

homerjay

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kaspersky founds this in my girlfriend's pc:

C:\System Volume Information\_restore{DF997E18-39C6-4C78-A342-4E91ADFF391B}\RP109\A0020508.exe Infected: Trojan-Downloader.Win32.Swizzor.bo


we have the same options, i can enter in that folder, but she can't access the folder. can you help me?

i found some instructions in microsoft help in internet (see the file attached). i tryed all the options but nothing happened.

someone can help me??!?!?

very thanks in advance

Attached Files


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#2
Excal

Excal

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Hi homerjay and welcome to geeks to go :)

That is a malware in the systemrestore point, and by simple clearing your restore points, you will get rid of it. Ensure you are clear of Malware before doing this :)

Turn off System Restore by Clicking Start > right-click My Computer and then click Properties. Click the System Restore tab > Check "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this. Click OK.

Reboot your System.

To turn on System Restore by Clicking Start. Right-click My Computer, and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.


thanks,

:tazz:

Excal
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#3
homerjay

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ok, i thought on something like this but i didn't wont to delete all the restore points.

but it's not my pc, so it's ok :tazz: :) :)

very thanks Excal
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#4
Excal

Excal

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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