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XP Shuts off after Norton 2005 scan


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#1
fencefixer

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I have a xpmeida edition. HP zd 7000. I have zone alarmPro (last version6.0667) and Norton Anti Virus 2005. I did a reinstall of Norton via Symantec insturction. Could i be missing a dll? I keep getting error message from the virus encycopedia that says..Unspecified error.:res/C:\Program Files\Norton Anti Virus\NAVUIHTM.DLL/reports.htm:170 then i get error message 3031, 103170. I cannot find this error message anywhere. I cannot do a scan in safe mode or off desktop. If i do any scan from any product for antivirus off of a site the computer just shuts down totally. I cannot get live updates either. Last up date was Sept 21. I tired to run scan off their site and computer shuts down. I tried to run scan off your instructions and laptop shuts down. I have done ad-aware, spy sweeper, cwshredder, zone alarm scan and spybot with no problems. I do not think i have a virus. I did get a virus message before problems it was a backdoor, greybeard or greybird or grey (something). What can I do?
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#2
Fenor

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Hi fencefixer! Welcome to G2G!

I suggest that you take this to the Malware Forum and let the specialists there help you deal with this problem. Start by reading the START HERE first.

If you are still having problems after getting a clean bill of health from the malware specialist, then please return to THIS THREAD and we will continue with other options on trying to deal with this problem.

Thanks,

Fenor
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#3
Michael

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I would not use Norton Anti Virus or Zone Alarm. One reason is that they do slow you computer up a lot and also both are very prone to errors. I use Kerio and Avg Antivirus they are far better, so I would uninstall Norton and Zone Alarm and install Kerio and AVG, I have links in my signature. And most importantly follow the links is the other post just above mine

Edited by Michael Buckley, 27 September 2005 - 11:23 PM.

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#4
fencefixer

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Thanks for the help on this. First, Iran winsock.
Second, ran Cleanup removed 8 files.
Third, ran ad-aware. Had to do it 4 times. It would not fully scan. Finally it did with no items.
Four, ran CWShredder. No issues.
Five, Uploaded and ran Spybot 1.4 (Had 1.3 which was removed). Never would complete a scan and 5 trys. Computer would shut off or go to hibernate and would not reload. I had to hold start/on button down to reboot.
Six, Ran Ewido security. Found 6 items which it deleted.
Seven, On line scan by Trend Micro did not finish and shut off computer.
Eight, already have SP1 and SP2. Did not try to reload them.
Nine, Hijack this is here......
Logfile of HijackThis v1.99.1
Scan saved at 2:59:31 PM, on 9/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe
C:\Program Files\Lexmark 3100 Series\lxbrbmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Lexmark 3100 Series\lxbrcmon.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\LVComsX.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN\MSNIA\msniasvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Documents and Settings\David Duesterbeck\My Documents\My Downloads\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msnmember.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us8l.hpwis.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://msnmember.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CBHO Object - {CBA74CDA-DF78-4AD9-954E-3B15D0A993DE} - C:\Program Files\CoreStreet\SpoofStick\SpoofStickBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - C:\Program Files\CoreStreet\SpoofStick\SpoofStick.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [Lexmark 3100 Series] "C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe"
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [EnigmaPopupStop] C:\Program Files\Enigma Software Group\SpyHunter\PopupBlocker\EnigmaPopupStop.exe
O4 - HKCU\..\Run: [BackupNotify] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - HKCU\..\Run: [Spyware Cleaner] C:\Program Files\Spyware Cleaner\SpywareCleaner.Exe /boot
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O14 - IERESET.INF: START_PAGE_URL=http://us8l.hpwis.com
O15 - Trusted Zone: http://www.equestriansingles.com
O15 - Trusted Zone: http://www.gold-rush-adventures.com
O15 - Trusted Zone: http://www.sassnet.com
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.c...es/MsnInstC.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {555500CD-CB54-11D6-8DB9-0000864598B3} (Diagmgr Class) - http://ispe.sdc.hp.c...DiagManager.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4572252A-1203-4E1A-BB40-67EB15227BE4}: NameServer = 209.244.0.3 209.244.0.4
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SpywareCleanerService - Unknown owner - C:\Program Files\Spyware Cleaner\SCService.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks for your help.
One other post suggested I remove zone alarm and norton. His suggestion was to use install Kerio and AVG. Would you agree? I am unfamiliar with these 2. Is there a charge?
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#5
Fenor

Fenor

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Please post HJT logs in the Malware Forum

Thanks,

Fenor
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#6
wannabe1

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Hi fencefixer...

Norton Anti Virus 2005. I did a reinstall of Norton via Symantec insturction

This would imply you uninstalled your Norton application and then reinstalled it. Why and how did you uninstall it? Was it giving you problems? Norton can be quite messy to remove unless it is done correctly...for a good reinstall, you must be sure all traces of the old app are gone.

Let's remove the Norton again..Download SYMClean and run it to remove Norton. Then downlaod and install Avast Home Edition. (I choose Avast because it's easy to remove later) Leave the Norton off for a while and see if your machine runs better.

Let me know how it goes...

wannabe1
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#7
fencefixer

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Thanks I will try that. However the link you provided did not open for me off this site or off Nortons site. I will delete thru the Remove/add and will load up the one you suggest.

Thanks again.
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#8
wannabe1

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Please...use the removal tool I suggested...stand by a minute and i'll get you a fresh link...The links I provided were for direct download...did you wait long enough for the download manager to open?

Go HERE and expand the heading "How to obtain the latest version of SYMClean" and click the FTP Site link.

wannabe1

Edited by wannabe1, 28 September 2005 - 08:19 PM.

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#9
fencefixer

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Thanks. You are a great help.
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#10
wannabe1

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Go HERE and expand the heading "How to obtain the latest version of SYMClean" and click the FTP Site link.
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#11
fencefixer

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I tried it again and get a page that indicates I cannot get to it. This is what I get. I tried going to the site by just typing symclean. exe and get msn's info page when i click on the link i get the same note below. Thanks.........



The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.



Cannot find server or DNS Error
Internet Explorer
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#12
wannabe1

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Oh Good! I love a challenge!

Using Add/Remove Programs in the Control Panel, Remove your Norton Products in this order 1)Norton Anti Virus...2)Norton Live Update...3)Norton Live Reg. Reboot as prompted. When you have done that, retry one of the links to SYMClean...if you can download it, run it and reboot.

In any case do this REPAIR to your installation of XP. This procedure will not damage or change your current files or settings...it will just repair or replace damaged system files. You will be asked for your Installation CD and may be asked for your product key. Follow the instructions carefully...print them out if you can. Note: This option is not always available on OEM Recovery Cd's

Please let me know how it goes...

wannabe1
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#13
fencefixer

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Thanks.  You are a  great help.

View Post


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#14
fencefixer

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Again, I want to say........Thanks for you help. I still have traces of Norton on my system. It did not uninstall completely. I notice I still have traces of it in my zone alarm as well. My computer seems to have slowed down as well. My guess is the zone alarm.
I did install the anivirus (Avast) you suggested and it seems to be working fine. It seems to be a very simple system and I like that.
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#15
wannabe1

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Good Morning, fencefixer...

The first thing we'll do today, is uninstall the ZoneAlarm firewall. You already have SP2 installed and the Windows Firewall is more than adequate protection for now. Running two firewalls on the same machine can lead to some of the problems we've been having...and...ZoneAlarm uses a lot of your system resources while it's running.

Once you have uninstalled ZoneAlarm, go to Security Center in Control Panel and make sure the Windows Firewall is turned ON and that the Avast AV is recognized as your AV protection.

Then...try Windows Update again...

wannabe1
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