[jasonandnicolewyatt]

I am having a problem with my computer restarting by itself. I turned off the auto restart and then the next time it did it I got the stop number: 0x0000008E (0xc0000005,0x8054ae34,0xf4bcd844,0x00000000). I need help ASAP! my husband has to take a test Sunday for an online class and it will be a huge problem if the computer restarts in the middle of it. Any help will be greatly appriciated!!!

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If your system is restarting itself should be infected by some type of virus or spyware.

Follow these common security steps useful for all type of computers connected to internet. If while you are applying this a window with a restart countdown emerges you can modify your system date and it will not restart.

It is recommended you install an anti-spyware software, like Spybot 1.4, http://www.safer-net...load/index.html

You can check now your computer for viruses http://housecall.trendmicro.com. Install antivirus software to be protected permanently.

Update your Windows with last patches, www.windowsupdate.com. If it is unchecked, check the option Automatic Updates in Control Panel.

Install a Firewall software to protect your computer from different attacks that comes when you are connected to internet like the one you describe in your post. http://smb.sygate.co...pf_standard.htm

[alexperez]

If your system is restarting itself should be infected by some type of virus or spyware.

Follow these common security steps useful for all type of computers connected to internet. If while you are applying this a window with a restart countdown emerges you can modify your system date and it will not restart.

It is recommended you install an anti-spyware software, like Spybot 1.4, http://www.safer-net...load/index.html

You can check now your computer for viruses http://housecall.trendmicro.com. Install antivirus software to be protected permanently.

Update your Windows with last patches, www.windowsupdate.com. If it is unchecked, check the option Automatic Updates in Control Panel.

Install a Firewall software to protect your computer from different attacks that comes when you are connected to internet like the one you describe in your post. http://smb.sygate.co...pf_standard.htm

[Retired Tech]

Whilst post two includes the advice from Microsoft and other good advice.

If you suspect malware please use the malware forum to determine this

Please go here:

http://www.geekstogo..._Log-t2852.html

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

If you are unable to run any of the programmes, ask for advice in the Malware Forum

[jasonandnicolewyatt]

I ran the spyware program from microsoft and spybot, I ran my anti-virus program (McAfee) and I ran the housecall one that you mentioned. I also already use a firewall from Zonelabs. None of this programs showed anything.

[dsenette]

http://www.smartcomp...=&ErrorID=21389 <----this article says that if you download the latest service pack from windows that it should get fixed

[alexperez]

Probably you have a hardware problem.

Run Recovery Console to repair a damaged system (like to fix boot problems).

Boot from Windows XP CD-ROM. Press 'R' to Repair a Windows XP installation. You will be prompted to select the windows installation to repair and to type administrator password (maybe the password is in blank). Type this command to check hard disk drive for archive errors and bad sectors:

chkdsk [drive:] /r


If the problem persists run a free memory test to check your RAM for errors. To do a bootable floppy or CDROM with the test see 'Windows Installation' at this web. http://www.memtest86.com/

[jasonandnicolewyatt]

I don't have a windows xp disk. Is there another way to do this?

[alexperez]

Start Windows in Safe Mode pressing the F8 key when Windows starts. Select Command Prompt Only and type the command:

chkdsk [drive:] /r

[marcerickson]

This Microsoft Knowledge Base article may be of use:

http://support.micro...=291810&sd=RMVP

[Thef0rce]

why hasn't anyone suggested googling for the stop code ( 0x0000008E )?

stop messages are very rarely caused by spyware. most of the time its driver problems.

they also come with a file name ending in .sys. It would really help if you could give us that file name. one stop code can be used for errors in a lot of different files. It should be written on the blue screen before windows restarts.

marcerickson, your link leads to an article about the wrong stop code.

if you look at the link dsenette posted, the first thing you should make sure of is that you have all the windows updates. this stop code doesn't seem to be one of the common ones, so perhaps they've fixed it already.

Edited by Thef0rce, 12 October 2005 - 08:24 AM.