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XP shutdown problem


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#1
Baller

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Okay i have this problem that when i shutdown the windows after like 5 sec it gives me this blue screen that says fatal error or somethin. Its not just that its says a lot more but if any1 could help i would try to copy it....

THX........ :tazz:
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#2
Murray S.

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Howdy:

The exact entire error message would be very helpful!!

Murray
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#3
Baller

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okay there it is:

STOP:c000021a {fatal system error}
The Windows Logon Process system process terminated unexpectedly with a status 0
The system has been shutdown

THX for help...
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#4
darth_ash

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Hi baller,
Somehow your winlogon seems to be terminating a few seconds earlier.
I want you to check a value for me in the Registry, follow the steps below:

Start -> Run.
Type: regedit
Press <enter>
Goto: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
In the right pane, tell me the value of WaitToKillServiceTimeout.
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#5
Baller

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Its says 5000........

Also some programs are shutting down automatically- so far two IE and AIM..

THX for help............
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#6
darth_ash

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5000 is very less, did you change this value previuosly?
5000 means windows will only give 5 seconds to all applications to terminate before it shutdows, which is very less; and hence your applications are termianted.
I suggest, you change back to the initail value of 20000.

Edited by darth_ash, 29 September 2005 - 02:52 PM.

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#7
Baller

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i dont really know what that means. I dont think i changed it but what does it do?

really thx for ur help..
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#8
Baller

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i shutted down and the same problem occured... I need help really bad.. THX
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#9
darth_ash

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WaitToKillServiceTimeout is the time windows gives to all services\applications to terminate propely; if they don't in the required time; Windows will forcebly terminate them adruptly.
Which seems to be happening in your case, as the winlogon is being forced to terminate even before it has finished its job, which is why you are getting the blue-screen.
Again I highly recommend you change the value to 20000, which is the default value suggested by Microsoft.
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#10
Baller

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Does any1 got any more suggestions for this problem??

ANY help will be apreciated..THX
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#11
wannabe1

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Hi Baller...

Let me clarify this for myself. You reset the value in WaitToKillServiceTimeout to the default value of 20000, as Darth Ash suggested, and you are still having the problem?

If you haven't tried Darth's suggestion I would sure give it a shot.

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#12
Baller

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ok i tried darth ash's suggestion to change value to 20000 but it still didnt work...
heres the message again:

STOP:c000021a {fatal system error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x000000000x00000000)
The system has been shutdown


before i forgot to put all the zeros so now that is the full error message...


I really need help, thx
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#13
wannabe1

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Baller...

Do you have Roxio Go Back (usually in Norton System Works) installed on this machine?

wannabe1
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#14
darth_ash

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Hi Baller,
I need you to check another value in the registry; follow the steps below:
Start -> Run
Type: regedit
Press <enter>

Goto:
HKEY_USERS\.DEFAULT\Control Panel\Desktop
In the right-pane, check if the value of AutoEndTasks is 0; if not then change it 0.
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#15
Baller

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I couldnt find Autoendtasks there, or maybe i cant see it..Thx for your help..
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