help not found

#1 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 01 October 2005 - 09:38 AM

when i press F1 or go to help it says "windows cannot find helpctr.exe and says to search for the file. i did but cant find it so could someone send me there file maybe or tell me what i should do thanks

#2 dsenette

Group: Administrator
Posts: 25,650
Joined: 21-April 05

Posted 01 October 2005 - 09:47 AM

try putting in your xp cd and doing start > run > sfc /scannow

#3 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 01 October 2005 - 09:49 AM

i would but i dont know where it is right now but if i find it i wll any other suggestions

#4 Guest_1069_*

Group: Guest

Posted 01 October 2005 - 10:03 AM

Cvele,

you have 2 posts ( keyboard being the other ) in which you describe normal functions not working.

Which OS are you having problems with?

Have you just reinstalled or have you added / deleted any software recently?

Your details list XP - this link may be of help: http://www.kellys-ko...m/top10faqs.htm

BUT - before you do anything if you have had problems that you know about could you give us some more details.

#5 wannabe1

Group: Technician
Posts: 16,645
Joined: 17-May 05

Posted 01 October 2005 - 11:20 AM

Hello cvele...

IF this is Windows XP (as it shows in your profile)...

Click on Start then Run, and type in: %systemroot%\pchealth\helpctr\binaries\HelpCtr.exe and press "Enter".

wannabe1

#6 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 01 October 2005 - 11:42 AM

thanks a lot, that shows help but how can i make it work when i click on help or press F1

#7 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 01 October 2005 - 11:45 AM

oops sorry for double posting it didnt appear before

edit: i just realized where i posted this, could someone move it to the XP section please

#8 wannabe1

Group: Technician
Posts: 16,645
Joined: 17-May 05

Posted 01 October 2005 - 01:18 PM

Hi cvele...

We'll just pretend you're in the XP forum for the moment....

Try pressing the Windows Start key (between Ctrl and Alt) and F1...that's the default in XP.

Quote

windows cannot find helpctr.exe

This would lead me to believe that the file may be corrupt or missing. You can try to recover the file using the following procedure...if the file is missing, it will have to be recovered from the cd using a similar procedure.

Open a CMD.EXE window...Click Start then Run , type cmd.exe, and click Ok.
At the prompt, type the following command (Copy and Paste it if you can) and press "Enter".

REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE" /VE /T REG_SZ /D "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe" /F

Let me know how it goes...

wannabe1

#9 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 02 October 2005 - 09:04 AM

ok i typed(i couldnt copy and paste) that and it it just said operation completed successfully.
nothing changed

#10 wannabe1

Group: Technician
Posts: 16,645
Joined: 17-May 05

Posted 02 October 2005 - 09:10 AM

cvele...

Did you ever find your installation cd? It sounds like you have a missing or corrupt file that needs to be replaced.

wannabe1

#11 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 02 October 2005 - 09:16 AM

i will look for where it is soon. when i find it what should i do? i dont want to reinstall me pc

#12 wannabe1

Group: Technician
Posts: 16,645
Joined: 17-May 05

Posted 02 October 2005 - 09:51 AM

cvele...

There are several ways to replace bad files without reinstalling the OS. The catch is, we need the installation cd to get the good files from...

Let us know when you find your cd and we'll see if we can get you fixed up!

wannabe1

#13 cvele

Group: Member
Posts: 18
Joined: 09-May 05

Posted 02 October 2005 - 10:34 AM

ok thanks you have helped me out alot now all i got to do is look for the disk... i will post when i find it

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