[dleale]

I have followed all of your step and rid my computer of a handful of malware in the process, but I am still encountering problems.
The anti-virus program I have been using up until now (AntiVir Guard for Windows XP, www.free-av.com) repetedly and incessently dectects the trojan Crypt.O in the file
C:\WINDOWS\SYSTEM32\rqrpp.dll. After finding it however, there is nothing it can do to it. Even after a reboot. Recently Explorer randomly freezes, and IE freezes on start-up.
Please help, and thank you so much!
Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:33:40 AM, on 10/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: (no name) - {00DBDAC8-4691-4797-8E6A-7C6AB89BC441} - C:\WINDOWS\system32\ddcde.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697} - C:\WINDOWS\system32\rqrpp.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Encarta &Definition - http://encarta.msn.c...kDictionary.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: RaptisoftGameLoader - http://real.gamehous...tgameloader.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by12fd.bay12....es/MsnPUpld.cab
O16 - DPF: {82202BE7-C56A-487E-9E55-D84BDC1A5776} (AnarkClient Class) - http://install.anark...en/AMClient.cab
O20 - Winlogon Notify: ddcde - C:\WINDOWS\SYSTEM32\ddcde.dll
O20 - Winlogon Notify: rqrpp - C:\WINDOWS\system32\rqrpp.dll
O21 - SSODL: Webkbd - {8CBE71D1-6059-423F-94AC-8C91C822452A} - C:\WINDOWS\System32\faxv32.dll
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

Hope you can help!

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Hi dleale and welcome to Geeks to Go

My name is infaddict and I will be helping you with your problem. I will post back with a detailed fix once it is checked by a trusted helper. Thank you for your patience.

[infaddict]

Hi dleale and welcome to Geeks to Go

My name is infaddict and I will be helping you with your problem. I will post back with a detailed fix once it is checked by a trusted helper. Thank you for your patience.

[infaddict]

Hi dleale

You have 2 variants of the Vundo/Virtumonde infection. Please follow the instructions carefully and post back with any questions. Note that the fix may take several iterations, so please do not be concerned if your symptoms are not resolved straight away .

Please print these instructions (or save them to Notepad) as you will not have access to the internet during the fix.

Preparation

I notice you are running Microsoft AntiSpyware. The Real Time protection feature can interfere with the fix, so please disable this before continuing (we will re-enable after the fix) by doing the following :

• Right-click on the Microsoft AntiSpyware icon in your System Tray (it looks like a Red/Yellow/Black target)
• Click on Security Agents Status (Enabled) and click on Disable Real-time Protection

The Fix

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

• At this point press enter one time.
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\WINDOWS\system32\rqrpp.dll
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\pprqr.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697} - C:\WINDOWS\system32\rqrpp.dll
  O20 - Winlogon Notify: rqrpp - C:\WINDOWS\system32\rqrpp.dll
  
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

[dleale]

Here is my new hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 9:32:02 PM, on 10/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: (no name) - {00DBDAC8-4691-4797-8E6A-7C6AB89BC441} - C:\WINDOWS\system32\ddcde.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Encarta &Definition - http://encarta.msn.c...kDictionary.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: RaptisoftGameLoader - http://real.gamehous...tgameloader.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by12fd.bay12....es/MsnPUpld.cab
O16 - DPF: {82202BE7-C56A-487E-9E55-D84BDC1A5776} (AnarkClient Class) - http://install.anark...en/AMClient.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: ddcde - C:\WINDOWS\SYSTEM32\ddcde.dll
O21 - SSODL: Webkbd - {8CBE71D1-6059-423F-94AC-8C91C822452A} - C:\WINDOWS\System32\faxv32.dll
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

Active scan is still running, and I was unable to find the Vundo text file?

[infaddict]

Hi dleale, good job so far

The vundofix.txt file should be located in the VundoFix folder located on your desktop. Alternatively, if you downloaded and extracted the VundoFix.exe to a different location, the VundoFix folder should be a subfolder of that location.

Before we continue, please can you post the completed ActiveScan results together with the vundofix.txt file?

Thanks .

[dleale]

I still cannot find the Vundofix.txt file. Active scan results are as follows:


Incident Status Location

Adware:Adware/StartPage.AIW No disinfected C:\WINDOWS\system32\ddcde.dll
Adware:adware/ncase No disinfected C:\WINDOWS\SYSTEM32\FLEOK
Adware:adware/block-checker No disinfected Windows Registry
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009274.dll.tcf
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009275.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009276.dll.tcf
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009277.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009278.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009279.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009280.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009281.dll.tcf
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009282.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP33\A0009283.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009519.dll.tcf
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009520.dll.tcf
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009521.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009522.dll
Adware:Adware/Gator No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009524.exe
Adware:Adware/WebHancer No disinfected C:\System Volume Information\_restore{23A67B69-FFC3-4DEE-AADF-087AD663BBAE}\RP36\A0009530.inf
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[wbhshare.dll]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[Webhdll.dll]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[WhAgent.exe]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[whAgent.inf]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[whiehlpr.dll]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[whieshm.dll]
Adware:Adware/WebHancer No disinfected C:\webhnc.exe[whInstaller.exe]
Adware:Adware/StartPage.AIW No disinfected C:\WINDOWS\SYSTEM32\ddcde.dll

[infaddict]

Hi dleale . Very strange about not being able to find the vundofix.txt file. We will re-run the fix, this time on your 2nd infection and lets see if the text file is created this time.

Please print these instructions out for use in Safe Mode.

• Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

  
  
• At this point press enter one time.
  
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  
  
• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\WINDOWS\system32\ddcde.dll
  
  
  
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\edcdd.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: (no name) - {00DBDAC8-4691-4797-8E6A-7C6AB89BC441} - C:\WINDOWS\system32\ddcde.dll
  O20 - Winlogon Notify: ddcde - C:\WINDOWS\SYSTEM32\ddcde.dll
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Re-open HijackThis and run a fresh scan. Copy the new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

If you can't find the vundofix.txt file again, you could try searching for it by using Start -> Search -> All Files & Folders and searching your C: drive (including subfolders).

[dleale]

This time, something blocked Vundofix from working.
After entering the 2nd prompt and hitting enter F6 enter. A warning can up
Syestemec? I think. It was saying that it blocked vundofix from running, also after this happen vundofix reported that it was missing a critical file and that i should re-download it. After all this, hijackthis did NOT open and all I could do was force reboot.
What should I do? And I am very sure i disabled and shutdown microsof antispyware.

Edited by dleale, 05 October 2005 - 04:39 PM.

[dleale]

I did however find the log this time


Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Suspending PID 188 'smss.exe'
Threads [192][196][200]

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Killing PID 824 'explorer.exe'

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Error, Cannot find a process with an image name of rundll32.exe

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 [email protected]
Killing PID 260 'winlogon.exe'
File Deleted sucessfully.
Files Deleted sucessfully.

[infaddict]

Hi dleale

Not sure what happened with that Vundofix. Please can you do the following :

1. Reboot your computer in safe mode by tapping F8 during boot and selecting the safe mode option

2. Using Windows Explorer or My Computer, locate the file C:\webhnc.exe and delete it if it exists

3. Reboot your computer in normal mode

4. Jotti File Submission:

• Please go to Jotti's malware scan
  
• Copy and paste the following file path into the "File to upload & scan"box on the top of the page:
  • C:\WINDOWS\System32\faxv32.dll
• Click on the submit button
  
• Please post the results in your next reply.

5. Run HijackThis, perform a scan and post the results in your next reply.

Thanks

[dleale]

The Jotti scan didn't scan C:\WINDOWS\System32\faxv32.dll

"The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file"

After I received this the first time, I turned off window's firewall and tried again, same results.

Also, while is Safemode, Explorer would not run for longer than aq few seconds, I tried running Explorer.exe but it was short lived, on multiple users too.
(If its worth mentioning, i have NEVER ever had ANY problems in safemod before this.)

Luckily I was till albe to delete C:\webhnc.exe using windows task manager.

Edited by dleale, 06 October 2005 - 02:40 PM.

[dleale]

Here's the new HJT log

Logfile of HijackThis v1.99.1
Scan saved at 2:53:57 PM, on 10/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZENG04.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: (no name) - {00DBDAC8-4691-4797-8E6A-7C6AB89BC441} - C:\WINDOWS\system32\ddcde.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\wvurs.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Encarta &Definition - http://encarta.msn.c...kDictionary.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: RaptisoftGameLoader - http://real.gamehous...tgameloader.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by12fd.bay12....es/MsnPUpld.cab
O16 - DPF: {82202BE7-C56A-487E-9E55-D84BDC1A5776} (AnarkClient Class) - http://install.anark...en/AMClient.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: ddcde - ddcde.dll (file missing)
O20 - Winlogon Notify: wvurs - C:\WINDOWS\system32\wvurs.dll
O21 - SSODL: Webkbd - {8CBE71D1-6059-423F-94AC-8C91C822452A} - C:\WINDOWS\System32\faxv32.dll
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

[dleale]

And once again I am getting Winfixer adds ...
=(

[infaddict]

Hi dleale

Yep, looks like Vundo is still present on your system and hence you will still be getting popup symptoms. Lets see if we can hit this head on...

Please print these instructions out (or save to Notepad) for use in Safe Mode.

Preparation

I notice you are running Microsoft AntiSpyware. The Real Time protection feature can interfere with the fix, so please disable this before continuing (we will re-enable after the fix) by doing the following :

• Right-click on the Microsoft AntiSpyware icon in your System Tray (it looks like a Red/Yellow/Black target)
• Click on Security Agents Status (Enabled) and click on Disable Real-time Protection

Please delete VundoFix.exe file and the VundoFix folder from your desktop

Before running the VundoFix, please ensure any AntiVirus or AntiSpyware products are closed and/or disabled as these may block the VundoFix.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

  
  
• At this point press enter one time.
  
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  
  
• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\WINDOWS\system32\ddcde.dll
  
  
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  
  
• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\edcdd.*
  
  
  
  
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
  
  
• The fix will run then HijackThis will open.
  
  
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: (no name) - {00DBDAC8-4691-4797-8E6A-7C6AB89BC441} - C:\WINDOWS\system32\ddcde.dll (file missing)
  O20 - Winlogon Notify: ddcde - ddcde.dll (file missing)
  
  
  
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
  
  
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
  
  
• As you machine is rebooting, please boot into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
  
  
• Once in safe mode open the VundoFix folder and rename the vundofix.txt file to vundofix1.txt - if you cannot find the vundofix text file, please search for it as instructed in the previous posts.
  
  
• Doubleclick on KillVundo.bat
  
  
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

  
  
• At this point press enter one time.
  
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  
  
• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\wvurs.dll
  
  
  
  
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\sruvw.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• The fix will run then HijackThis will open.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\wvurs.dll
  O20 - Winlogon Notify: wvurs - C:\WINDOWS\system32\wvurs.dll
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
• Once your machine reboots please continue with the instructions below.

You should now be in normal windows mode (not Safe Mode).

Please follow the instructions in this link to ensure you can view hidden files.

We need to try the Jotti file submission again :

• Using Windows Explorer or My Computer, navigate to the C:\WINDOWS\System32 and right-click on the faxv32.dll file and select Copy.
• Right-click on a spare area on your desktop and click Paste
• Please go to Jotti's malware scan
• Click the Browse button and navigate to the desktop copy of faxv32.dll
• Click on the submit button
• Please post the results in your next reply.

If you experience problems with the Jotti submission again, please do the following :

Go here:The Spy Killer Forum

• Click on "New Topic"
• Put your name, e-mail address, and this as the title: "C:\WINDOWS\System32\faxv32.dll"
• Put a link to this Geeks to Go topic in the description box.
• Then next to the file box, at the bottom, click the browse button, then navigate to this file:
  • C:\WINDOWS\System32\faxv32.dll
• Click Open.
• Click Post.

Now, open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the following into your next reply :

• Results of the ActiveScan
• The results of the Jotti file scan
• The vundofix1.txt file (found in the VundoFix folder on your desktop)
• The vundofix.txt file (found in the VundoFix folder on your desktop)
• A new HiJackThis log (taken in Normal Mode)

If you have trouble finding the vundofix text files then please try searching for them, as instructed in a previous post.

Thanks

[dleale]

I'm still having problems w/ explorer in safemode, but I THINK I can do everything i need w/o it, i'll try at least!