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Unwanted favorites folders, 2 tool bars


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#1
Vanillalion

Vanillalion

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  • 4 posts
I have run window washer and spy sweep, Web root programs we purchased two days ago. I still have unwanted programs I can't delete in my favorites folders (printer cartridges, casino online, bingo, website hosting, poker, card games) and two unwanted tool bars. I tried the wisock fix and that didn't appear to do anything. The only adaware software we left was cyber peer to peer, which is required for Kazaa, which my sons and husband use.

Here is the Hijack this log from this afternoon.
Logfile of HijackThis v1.99.0
Scan saved at 2:10:13 PM, on 1/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\PROGRA~1\MICROS~2\GAMECO~1\common\swtrayv4.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger Plus! 3\MsgPlus.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\PROGRA~1\MI1933~1\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Susie\Local Settings\Temporary Internet Files\Content.IE5\FKM697CP\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.nyqdgerce...KOexKcJVGe.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.courier-j....com/index.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nme.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.bellsouth.net/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {8BD2A363-8593-117D-BA7E-116546D53177} - C:\DOCUME~1\Sean\APPLIC~1\SLOWRU~1\This army.exe
O2 - BHO: PopupKillerIEDLL.CPopupKillerIEDLL - {A09790E7-DD00-4A83-B632-5B563423CFBB} - C:\Program Files\SmartPopupKiller\PopupKillerIEDLL.dll (file missing)
O2 - BHO: time mapi soap - {A7236CA1-2F4E-7DBB-367B-0D25A735FA4E} - C:\PROGRA~1\SLOWRU~1\Joywave.dll (file missing)
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
O3 - Toolbar: (no name) - {70CCF201-0CC6-49EF-A4A8-0A4813A0080C} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: BATLOUDINFO - {1293329F-FAE1-DAD0-48CC-867C5CE293A7} - C:\PROGRA~1\SLOWRU~1\Joywave.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [SideWinderTrayV4] C:\PROGRA~1\MICROS~2\GAMECO~1\common\swtrayv4.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MECA] C:\Program Files\MECA\Meca.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [MimBoot] C:\Program Files\MusicMatch\MusicMatch Jukebox\mimboot.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Nurb2RoamReal] C:\Documents and Settings\All Users\Application Data\platform four nurb 2\1balm.exe
O4 - HKLM\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Susie"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
O4 - HKCU\..\Run: [ITCH LICENSE] C:\DOCUME~1\Susie\APPLIC~1\OBJRDR~1\WipeThunkGlue.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe /startup
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Susie"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://bin.mcafee.co...22/ComCtl32.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {13E39F7E-FDA8-11D2-99DC-00C04FF40D52} (McAfee OilChange Multi-Product Support Filter) - http://download.mcaf...ge/MGOcFilt.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {23047A90-8511-11D2-87A5-20C252C10000} (McAfee Clinic TreeView Class) - http://download.mcaf...ared/MGTree.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://209.12.57.24/...sCamControl.ocx
O16 - DPF: {9F0F185C-B50B-11D2-B53F-00A0C98684AC} (McAfee PC Clinic OilChange Class) - http://download.mcaf...MGOcCtl_new.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,19/mcgdmgr.cab
O16 - DPF: {BF31FA5E-AE8A-11D2-A1BD-0800300004C2} (McAfee PC Clinic Internet Class) - http://download.mcaf.../MCInet_new.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - http://www.dpmr.kde....tivexviewer.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.c...ers/play365.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2DD8FE25-BF0D-43AE-8B45-74CAD7CF1FC5}: NameServer = 205.152.37.254 205.152.132.235
O23 - Service: IMAPI CD-Burning COM Service - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: STOPzilla Local Service - Unknown - C:\Program Files\STOPzilla!\szntsvc.exe (file missing)

I stumbled on this web site last night in frustration and in response to a search for "poker" software (one of the culprits). I don't know who you wonderful people are to provide this help to others, but there is a special place for you all!
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#2
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 31,676 posts
Hi there Vanillalion, :tazz:

Under Add/Remove Software uninstall:
ViewPoint Manager

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.nyqdgerce...KOexKcJVGe.html

O2 - BHO: (no name) - {8BD2A363-8593-117D-BA7E-116546D53177} - C:\DOCUME~1\Sean\APPLIC~1\SLOWRU~1\This army.exe
O2 - BHO: PopupKillerIEDLL.CPopupKillerIEDLL - {A09790E7-DD00-4A83-B632-5B563423CFBB} - C:\Program Files\SmartPopupKiller\PopupKillerIEDLL.dll (file missing)
O2 - BHO: time mapi soap - {A7236CA1-2F4E-7DBB-367B-0D25A735FA4E} - C:\PROGRA~1\SLOWRU~1\Joywave.dll (file missing)
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
O3 - Toolbar: (no name) - {70CCF201-0CC6-49EF-A4A8-0A4813A0080C} - (no file)

O3 - Toolbar: BATLOUDINFO - {1293329F-FAE1-DAD0-48CC-867C5CE293A7} - C:\PROGRA~1\SLOWRU~1\Joywave.dll (file missing)

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Nurb2RoamReal] C:\Documents and Settings\All Users\Application Data\platform four nurb 2\1balm.exe

O4 - HKCU\..\Run: [ITCH LICENSE] C:\DOCUME~1\Susie\APPLIC~1\OBJRDR~1\WipeThunkGlue.exe

O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab

O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab

O23 - Service: STOPzilla Local Service - Unknown - C:\Program Files\STOPzilla!\szntsvc.exe (file missing)

Reboot after doing so, preferably into safe mode and delete:
C:\Documents and Settings\All Users\Application Data\platform four nurb 2 <= entire folder
C:\Documents and Settings\Susie\Application Data\OBJRDR~1 <= the entire folder that holds WipeThunkGlue.exe
C:\Documents and Settings\Sean\Application Data\SLOWRU~1 <= the entire folder that holds This army.exe

Also check your Task Scheduler for tasks with randome names like:
A60D57949086CF90
AF8FF26590B06B8D

Make notes of the properties before you remove them.

Regards,

Pieter
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