[rbees]

Hello, I have tried to cleanup from a psguard infection. The scan only shows one file left to cleanup whic is oleext.dll. I don't seem to be able to get rid of iteven in safe mode. Any suggestions?
Thanks for your help

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Hi rbees, Welcome to GTG !!

If you havent already, please download Hijack This and follow the instructions in step five of this guide.

Run and post a HijackThis log here so we can help you !

Edited by Linkmaster, 04 October 2005 - 11:42 AM.

[Linkmaster]

Hi rbees, Welcome to GTG !!

If you havent already, please download Hijack This and follow the instructions in step five of this guide.

Run and post a HijackThis log here so we can help you !

Edited by Linkmaster, 04 October 2005 - 11:42 AM.

[rbees]

Logfile of HijackThis v1.99.1
Scan saved at 7:56:11 PM, on 10/4/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\USBMMKBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\WINDOWS\SYSTEM\HPHMON05.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\UNLOAD\HPQCMON.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WND.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WNF.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MSWORKS\CALENDAR\WKCALREM.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\BLCORP\UWCSUITE\WINMEM\WINMEM.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\O98LM385\HIJACKTHIS[1].EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com.../hp/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [USBMMKBD] usbmmkbd.exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [VsEcomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\vsecomr.exe
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [HP Component Manager] "C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE"
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\SYSTEM\HPHMON05.EXE
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE
O4 - HKLM\..\RunServices: [McAfeeWebScanX [2]] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\SPYBOTSD.EXE" /autocheck
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [WinMem] C:\PROGRAM FILES\BLCORP\UWCSUITE\WINMEM\WINMEM.EXE
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Spyware Cleaner] "C:\PROGRAM FILES\SPYWARE CLEANER\SPYWARECLEANER.Exe" /boot
O4 - HKCU\..\RunServices: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\RunServices: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\RunServices: [WinMem] C:\PROGRAM FILES\BLCORP\UWCSUITE\WINMEM\WINMEM.EXE
O4 - HKCU\..\RunServices: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\RunServices: [Spyware Cleaner] "C:\PROGRAM FILES\SPYWARE CLEANER\SPYWARECLEANER.Exe" /boot
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
O4 - Startup: Camio Viewer.lnk = C:\Program Files\Sierra Imaging\Image Expert\IXApplet.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR.DLL/cmtrans.html
O9 - Extra button: RealGuide - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204

[Linkmaster]

Sorry for the delay in respnoding!!

I am working on your log. As soon as a GTG Staff Member reviews my fix, I will post it for you.
Thank you for being patient.

[Linkmaster]

You may wish to print out a copy of these instructions to follow while you complete this procedure.

I will need you to download some tools, but Do Not Run Them yet!!

Download smitRem.exe and save the file to your desktop.
Double- click it to extract it to it's own folder on the desktop.

Download and Install Ad-aware SE
Open AdawareSE
Click on the ‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
Close AdawareSE

Download and Install CCleaner

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put a check mark in the boxes, only next to these following items : (if present)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com

NOTE: The following are Optional Removals
O4 - HKCU\..\Run: [Spyware Cleaner] "C:\PROGRAM FILES\SPYWARE CLEANER\SPYWARECLEANER.Exe" /boot
O4 - HKCU\..\RunServices: [Spyware Cleaner] "C:\PROGRAM FILES\SPYWARE CLEANER\SPYWARECLEANER.Exe" /boot
This is listed as a "Rogue/Suspect" product.This means that this products is of unknown, questionable, or dubious value as anti-spyware protection.
You can read more at Spyware Warrior

Click on fix checked and close HijackThis

Next, please reboot your computer in SafeMode by doing the following:
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
Instead of Windows loading as normal, a menu should appear
Select the first option, to run Windows in Safe Mode.

Run CCleaner
DO NOT USE THE ISSUES TAB!!!!
Open CCleaner
Options, Advanced: Uncheck "Only delete files in Windows Temp folders older than 48 hours" (for cleaning malware files!)

Options, Settings: Check "Run CCleaner when system starts" (optional)
Options, Settings: Check "Add 'Run Cleaner' option to Recycle Bin context menu" (optional)

Hit OK
Then click on Run Cleaner.
Put check in box to not show message again.
It will automatically clean.

Close out CCleaner.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed.

Open AdawareSe
Click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:

In the General window make sure the following are selected in green:

Under Safety:
Automatically save log-file
Automatically quarantine objects prior to removal
Safe Mode (always request confirmation)

Under Definitions:
Prompt to update outdated definitions - set the number of days
Click on the ‘Scanning’ button on the left and select in green:

Under Driver, Folders & Files:
Scan Within Archives

Under Select drives & folders to scan:
Choose all hard drives

Under Memory & Registry:all green
Scan Active Processes
Scan Registry
Deep Scan Registry
Scan my IE favorites for banned URL’s
Scan my Hosts file

Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
Move deleted files to recycle bin

Under Logfile Detail Level:all green
include addtional object information
DESELECT - include negligible objects information
include environment information

Under Alternate Data Streams:
Don't log streams smaller than 0 bytes
Don't log ADS with the following names: CA_INOCULATEIT

Click the ‘Tweak’ button and select in green:

Under Scanning Engine:
Unload recognized processes during scanning
Scan registry for all users instead of current user only

Under Cleaning Engine:
Let Windows remove files in use at next reboot

Under Log Files:
Include basic Ad-aware SE settings in logfile
Include additional Ad-aware SE settings in logfile
Please do not check: Include Module list in logfile

Click on Proceed to save the settings.

Click Start

Choose Perform Full System Scan

DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
Click on Next and check all the boxes in the window
Click next and OK to remove
Close AdawareSE

REBOOT and post the smitfiles.txt log and a new HijackThis log