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William Harvey

William Harvey

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while doing a system restore, as prompted by a dell tech i lost power, lost everything, i can get to a reboot screen but anything i click on gets me to a blue screen that says windows shut down to prevent damage to your computer, this is a new machine dell says they cant help me, i have no cd, why i have no idea, they didn't send one with computer.
any one have any ideas
im really mad at dell, they are giving me no help at all. my computer is completely useless
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Retired Tech

Retired Tech

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You could remove the drive and set it as a slave in another PC to see what you can recover

An XP CD will be needed to replace the files needed to start Windows

If you did not get a CD and Dell did not install a recovery partition then you should ask what they intend to do as one company has lost a case in the States and has to supply a CD if asked
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Emery Herman

Emery Herman


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Ask for a XP recovery CD and do a windows repair if possible.
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