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Video card installation problem


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#1
garywsp

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I attempted to replace a Geforce2 MX400 card with a Radeon 9600 in my daughter's Athlon XP-1600+ system (SB Live!, 768MB ram, 40 GB and 60 GB hard drives). Unfortunately, I had neglected to first remove the original drivers before installing the Radeon. Problem: the catalyst installation wizard would abort, with the error "Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup". THEN I removed the Nvidia drivers, rebooted, attempted to install, with same wizard abort.

Subsequently, control panel became corrupted (at least it would not launch), so I repaired/reinstalled win xp (which was SP2 at the time). I have not applied any service packs yet, so am currently at a '2600 build'. Control panel works fine at least. Computer does not recognize any display adapter, and appears to be in some sort of "VgaSafe" mode.

I have attempted to reinstall the old Geforce card, but ITS installation wizard fails as well. So I started all over again, removed in control panel all drivers. Attempted to reinstall the Radeon--wizard still aborts.

So I applied Driver Cleaner, against both Nvidia and ATI drivers. Ran the included "Cab Cleaner". Did this in Safe Mode, per instructions. Attempted to install Radeon card (which I would even remove from AGP slot, and reinstall), did this several times, each time I get the same ATI wizard abort.

Any advice at this time would be much appreciated. What more can I do? Does ATI have tech support, and might THEY know if I have am missing something completely trivial, or obscure for that matter? Thanks for any and all help.
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#2
DHooper

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Make sure that you have the latest drivers from ATI (make sure that you download the Control Panel not the Control Center). Hope that this helps.

PS: Try running the DriverCleaner in safemode to see if that uninstalles the drivers. Did you remove the old ones from the Control Panel, or the Device Mang??
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#3
garywsp

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I downloaded the larger package--the 27MB one. I just revisited the ATI site, and noticed that it said that I had to make sure that the Microsoft Net version 1.1 is installed--I did not wittingly do that. I don't receive any error, though, regarding that. The installation wizard just kicks out.

I used Driver Cleaner in Safe Mode, multiple times. I removed everything I could find in both device manager and add/remove utility of Control Panel. Did those in Safe Mode also.

I'm thinking now of going to Best Buy, trying a new Geforce 5700 card, and seeing if THAT will install. If so, I will return the Radeon (albeit still puzzled). If not, will return the Geforce and still be puzzled.

Thanks.
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#4
garywsp

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Update: SUCCESS! In frustration, I again "repaired" Windows XP. During the process, I was prompted for "viaagp1.sys". The previous time, I just cancelled out. This time, I went to my other comp and put it on a CD, and provided it at the prompt. After the repair and reboot, I loaded fresh VIA drivers, rebooted, and installed the card. Doh!

Thanks for all of the help.
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