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Cannot open new window or links

Started by geneveve2 , Oct 04 2005 11:49 AM

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#1
geneveve2
Posted 04 October 2005 - 11:49 AM

geneveve2

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Hi,
I just went thru a lengthy malware removal process with GEEKS. (Thank you very much, OT)
But During this process, I discovered that I can no longer open new windows or click on a link and have it open.
It will open a new window BUT the little earth in the corner goes around and around and the window does not open.
I discovered that if I clicked "stop" in the window I am trying to open and then click "refresh" it will go to that site. If it is a pop up that I need to open...a pop up does come up but nothing ever loads (and there is no stop, refresh that I can open it with.)
The malware expert suggested I go to Internet Exployer 6 Service Pack 1 and download that.
I did.
He also suggested I go to windows update and download any critical updates.
There were none.
The Malware expert said if that didn't work to come to this forum to post. I am still having this problem and would be very grateful if someone could help me. The page I get after hitting the "stop" button is below: (I copied and pasted it here for your viewing:
Action canceled
Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you have visited this page previously and you want to view what has been stored on your computer, click File, and then click Work Offline.

For information about offline browsing with Internet Explorer, click the Help menu, and then click Contents and Index.




Internet Explorer
Thank you in advance!
geneveve2 (GEN)
Just in case you need it...here is my hijack log:
Logfile of HijackThis v1.99.1
Scan saved at 11:59:20 AM, on 10/4/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SOFTWIN\BITDEFENDER SCAN SERVER\BDSS.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\SOFTWIN\BITDEFENDER COMMUNICATOR\XCOMMSVR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\SOFTWIN\BITDEFENDER8\BDMCON.EXE
C:\PROGRAM FILES\SOFTWIN\BITDEFENDER8\VSSERV.EXE
C:\PROGRAM FILES\SOFTWIN\BITDEFENDER8\BDNAGENT.EXE
C:\PROGRAM FILES\BELKIN WIRELESS\BELKIN WIRELESS KEYBOARD\MAGICKEY.EXE
C:\PROGRAM FILES\BELKIN WIRELESS\BELKIN WIRELESS MOUSE\MOUSEAP.EXE
C:\PROGRAM FILES\BELKIN WIRELESS\BELKIN WIRELESS KEYBOARD\OSD.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wyoming.com/
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRAM FILES\WYOMING.COM EXTREME INTERNET\PRPL_IEPOPUPBLOCKER.DLL
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [BDMCon] C:\Program Files\Softwin\BitDefender8\\bdmcon.exe
O4 - HKLM\..\Run: [BitDefender Virus Shield] C:\Program Files\Softwin\BitDefender8\\vsserv.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [BDNewsAgent] "C:\PROGRAM FILES\SOFTWIN\BITDEFENDER8\bdnagent.exe"
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\RunServices: [BitDefender Live! Init] C:\Program Files\Softwin\BitDefender8\\bdinit.exe
O4 - HKLM\..\RunServices: [BitDefender Scan Server] C:\Program Files\Common Files\Softwin\BitDefender Scan Server\\bdss.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [BitDefender Communicator] C:\Program Files\Common Files\Softwin\BitDefender Communicator\\xcommsvr.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] C:\WINDOWS\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: Enable Belkin Wireless Keyboard Driver.lnk = C:\Program Files\Belkin Wireless\Belkin Wireless Keyboard\MagicKey.exe
O4 - Startup: Enable Belkin Wireless Mouse Driver.lnk = C:\Program Files\Belkin Wireless\Belkin Wireless Mouse\MouseAp.exe
O4 - Startup: Exif Launcher.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{01001201-823E-46CD-A70E-BEE818F97169}\ENCSCICO.EXE
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {76D90D08-EAB7-46D8-BF99-87445BF59E72} (SystemInfo Class) - http://getdway.com/d.../dpcsysinfo.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} - http://www.bitdefend...bitdefender.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave....DL_DownLoad.CAB
O16 - DPF: {24D1BDCE-D835-11D6-BF84-0050047EA0E7} (BlueStream_Flash Class) - http://www.rovion.co...rols/Rovion.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/pote_x.cab
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt3_x.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefend...can8/oscan8.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivi...n/ravonline.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab

Edited by geneveve2, 04 October 2005 - 11:57 AM.

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#2
Murray S.
Posted 04 October 2005 - 11:53 AM

Murray S.

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Howdy and welcome to G2G:

Try This Fix from the Microsoft Knowledge Base!!

Murray
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#3
geneveve2
Posted 04 October 2005 - 12:07 PM

geneveve2

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Thank you for your FAST reply. I didn't have time to get my hijack log on this post before you replied! WOW!
Anyway, so I went to "This Fix". Is the following what I am suppose to do? I have windows 98.
RESOLUTION
To resolve this problem in Internet Explorer, follow these steps: 1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type regsvr32 urlmon.dll, and then click OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below): • Shdocvw.dll
• Actxprxy.dll
• Oleaut32.dll
• Mshtml.dll
• Browseui.dll
• Shell32.dll
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#4
geneveve2
Posted 04 October 2005 - 12:22 PM

geneveve2

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I have tried each of the steps above. They ALL responded with DllRegister Server succeeded EXCEPT for the last one: Shell 32
It's response was:
"Shell32.dll was loaded, but the DllRegisterServer entry point was not found.
DllRegisterServer may not be exported, or a corrupt version of Shell32.dll may be in memory. Consider using PView to detect and remove it."
I do not know what PView is.
I am very novice at fixing these computer problems. Would you help me through it?
GEN
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#5
Murray S.
Posted 04 October 2005 - 12:52 PM

Murray S.

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Get your Win98 cd.. From there, go to Start>Run .. type in sfc.. use the option to replace all missing or corrupt files EXCEPT for "user"..

Murray
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