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Vonage with Broadband Cable - Disconnecting


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#1
MFeddersenRN

MFeddersenRN

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Hi! I have had broadband internet for a couple of years now. My cable modem is a 3Com U.S. Robotics Cable Modem CMX. I recently added Vonage telephone service through broadband. It is a Linksys Broadband Router with 2 phone ports model rt31p2.
I now frequently have dropped telephone calls and often my internet just "shuts down". The power light is on the cable box but that is it. I unplug the cable modem, replug it and it works fine (for a while). I have done the troubleshooting on the vonage website but it doesn't help. How can I tell if this is a software or hardware problem?
Thanks,
Marcee
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#2
dsenette

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is there any indication that the router is physically turning off? any noises? any lights turn off? does it just seem off?

how does the router get it's ip address?
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#3
MFeddersenRN

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It gives no indication whatsoever that it's going to turn off and it mostly seems to happen when you are not at the computer. I believe it got the address when I installed the software for Linksys router that came from Vongage.
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#4
dsenette

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well..i meant more like....is the router actually off...not are you getting warning that it's going to turn off
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