I also can't remove icons from my desktop or my favorites category.
Any help that you can offer will help me greatly. I don't know how to run in safe mode or find hidden files as you have instructed others to do so if you can add this to your info, that would help me alot.
Here's my hijackThis log:
Logfile of HijackThis v1.97.7
Scan saved at 12:16:49 AM, on 1/3/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\quickenw\QAGENT.EXE
C:\WINDOWS\SM1BG.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
C:\WINDOWS\system32\vmss\vmss.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\mrtMngr.EXE
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Lynne\My Documents\LYN'S PLACE\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://esktfkwtyvtxv...ncUPuaNy2w.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thedotcomteam.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9E992732-295F-4987-8BE3-16FAC1639198} - (no file)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QAGENT] C:\Program Files\quickenw\QAGENT.EXE
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [6m00mpbn.exe] C:\WINDOWS\6m00mpbn.exe /dk
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\system32\vmss\vmss.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [Debug blue that test] C:\Documents and Settings\All Users\Application Data\Bolt Meow Debug Blue\Bags Dead.exe
O4 - HKCU\..\Run: [\IEService.exe] C:\DOCUME~1\ALLUSE~1\APPLIC~1\IESERV~1\IEService.exe
O4 - HKCU\..\Run: [Dvd Dash] C:\DOCUME~1\Lynne\APPLIC~1\SUPPOR~1\drvwarnhide.exe
O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = C:\SIERRA\CardStudio\PLNRnote.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O4 - Global Startup: updater.lnk = C:\Program Files\Common Files\updater\wupdater.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O12 - Plugin for .MTD: C:\Program Files\Internet Explorer\Plugins\npmusicn.dll
O16 - DPF: Tornado 21 - http://download.game...s/y/t21t0_x.cab
O16 - DPF: Yahoo! Bingo - http://download.game...nts/y/xt0_x.cab
O16 - DPF: Yahoo! Cribbage - http://download.game...nts/y/it1_x.cab
O16 - DPF: Yahoo! Graffiti - http://download.game...ts/y/grt5_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt3_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.game...s/y/mjst4_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/pote_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.game...ts/y/pyt1_x.cab
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.micros...tes/ieawsdc.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX 5.5 Basic) - http://www.co.marsha...sor/ScriptX.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {17163BB4-107E-11D4-9B76-006097DF2317} (EABootStrap Class) - http://www.ea.com/do...trap/iegils.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.micr...b?1081875511952
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.reflexive...bGameLoader.cab
O16 - DPF: {40289096-9F72-4A04-BCB3-E434ECDCEE33} (AppDLCtrl Class) - http://download.howu...nload/appdl.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildt...lade/wtinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab32846.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security3.nor...c/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v5.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DF763C64-82F2-4095-918F-C1D80CEB0D90}: NameServer = 167.142.225.3,167.142.225.5