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need help removing msclock32.dll [RESOLVED]


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#16
Trevuren

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1. Download "Registry Search Tool" (RegSrch.vbs) from HERE

2. Start it and paste in msclock32.dll.

3. Wait for it to complete the search, click ok at the prompt.

4. Then when wordpad opens, copy the text as a reply into this thread.

Regards,

Trevuren

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#17
bigt64079

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It didn't give a woprdpad response. Only a small box that said no instances found.
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#18
Trevuren

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Well all I can say is that it is not anywhere in your registry under that name.

1. I would like you to uninstall the following program: bnswxfglk (No info available on this item) and see if it makes a difference.

2. Please do an online scan with Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Standard
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information into your next post.
Regards

Trevuren

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#19
bigt64079

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When I tryed to remove the program I got an uninstaller error.
"An error occurred while trying to remove bnswxxglk. It may have already been deleted.

Here is the log from the virus scan.

-------------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Thursday, October 06, 2005 23:45:20
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.67.0
Kaspersky Anti-Virus database last update: 7/10/2005
Kaspersky Anti-Virus database records: 143542
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 83837
Number of viruses found: 4
Number of infected objects: 29
Number of suspicious objects: 0
Duration of the scan process: 5244 sec

Infected Object Name - Virus Name
C:\Documents and Settings\Owner\Local Settings\Temp\Instant-Access.exe Infected: Trojan.Win32.Dialer.eg
C:\Program Files\Hijackthis\backups\backup-20051005-212926-230.dll Infected: Trojan.Win32.P2E.ce
C:\Program Files\Hijackthis\backups\backup-20051005-212927-252.dll Infected: Trojan.Win32.P2E.cb
C:\Program Files\Hijackthis\backups\backup-20051005-212927-464.dll Infected: Trojan.Win32.P2E.cf
C:\Program Files\Livestream\Livestream.exe Infected: Trojan.Win32.Dialer.eg
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP792\A0054891.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP792\A0054892.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP802\A0055068.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP802\A0055070.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP822\A0056354.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP822\A0056356.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP832\A0057532.dll Infected: Trojan.Win32.P2E.ce
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP832\A0057533.dll Infected: Trojan.Win32.P2E.ce
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP834\A0057538.dll Infected: Trojan.Win32.P2E.ce
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP834\A0057540.dll Infected: Trojan.Win32.P2E.ce
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP857\A0057840.exe Infected: Trojan.Win32.Dialer.eg
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP857\A0057841.exe Infected: Trojan.Win32.Dialer.eg
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP859\A0058801.dll Infected: Trojan.Win32.P2E.cf
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP859\A0058803.dll Infected: Trojan.Win32.P2E.cf
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP871\A0081487.dll Infected: Trojan.Win32.P2E.ce
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP871\A0081488.dll Infected: Trojan.Win32.P2E.cb
C:\System Volume Information\_restore{FDF7E1BD-3514-4652-A0DC-09D8FF2520E1}\RP871\A0081489.dll Infected: Trojan.Win32.P2E.cf
C:\WINDOWS\p2esocks_1043.dll Infected: Trojan.Win32.P2E.cb
C:\WINDOWS\p2esocks_1044.dll Infected: Trojan.Win32.P2E.ce
C:\WINDOWS\p2esocks_1045.dll Infected: Trojan.Win32.P2E.cf
C:\WINDOWS\system32\dhtmlexe.exe Infected: Trojan.Win32.Dialer.eg
C:\WINDOWS\system32\eg_auth_srv_1043.dll Infected: Trojan.Win32.P2E.cb
C:\WINDOWS\system32\eg_auth_srv_1044.dll Infected: Trojan.Win32.P2E.ce
C:\WINDOWS\system32\eg_auth_srv_1045.dll Infected: Trojan.Win32.P2E.cf

Scan process completed.
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#20
Trevuren

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1. Please download the 30-day free trial of Kaspersky anti virus

. Install the program
. Run the definition update module.
. Scan your whole system and let the program remove anything it wants.
. When finished, REBOOT your system

2. That should clean those out of there. That is why I like Kaspersky (Don't tell anyone I told you that :tazz: )

Trevuren
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#21
bigt64079

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I finally got the program downloaded. It took it a little over 20 hours to scan the system. It said it found and deleted 7 viruses. I had to reboot to even close Kaspersky down. It still has not helped with the problem. The system idle process is still running at 90-98% and McAfee still says there is a problem. After I finished it last night I couldn't get internet explorer to load at all.
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#22
Trevuren

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Please download the Killbox by Option^Explicit.

Note:In the event you already have Killbox, this is a new version that I need you to download.
  • Save it to your desktop.
  • Please double-click Killbox.exe to run it.
  • Select
    • "Delete on Reboot".
    • "End Explorer Shell While Killing File"
  • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C

    C:\Documents and Settings\Owner\Local Settings\Temp\Instant-Access.exe
    C:\WINDOWS\p2esocks_1043.dll
    C:\WINDOWS\p2esocks_1044.dll
    C:\WINDOWS\p2esocks_1045.dll
    C:\WINDOWS\system32\dhtmlexe.exe
    C:\WINDOWS\system32\eg_auth_srv_1043.dll
    C:\WINDOWS\system32\eg_auth_srv_1044.dll
    C:\WINDOWS\system32\eg_auth_srv_1045.dll




  • Return to Killbox, go to the File menu, and choose "Paste from Clipboard".
  • Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.
If your computer does not restart automatically, please restart it manually. Run McAfee again, and get the full path of the infected file, if it is still there.

Regards,

Trevuren

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#23
bigt64079

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I followed the instructions. After the "Click "Yes" at the Delete on Reboot prompt" I got an error response which said: pendingfilerenameoperations registry data has been removed by external process. I never got the option to "Click "No" at the Pending Operations prompt".
The computer never rebooted on it's own and I had to do that manually. After the reboot my computer was running at normal speed. McAfee says the PUP is C:\System Volume Information\_restore {FDF7E1BD-3514-4652-AOD...
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#24
Trevuren

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As long as you don't use system restore, there is no problem. We will be cleaning all of this up at the end. Just to make sure, please send me a final HJT log for review and if everything is still OK, we will proceed with the final procedures.

Trevuren
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#25
bigt64079

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Here is the newest log:

Logfile of HijackThis v1.99.1
Scan saved at 8:37:34 PM, on 10/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\WINDOWS\system32\S3tray2.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Sierra Imaging\Image Expert\IXApplet.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thekansas....com/index.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus7.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qus7.hpwis.com/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\xjcm9k17.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: FlpLauncher Class - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipViewer\fplaunch.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - Startup: Camio Viewer.lnk = C:\Program Files\Sierra Imaging\Image Expert\IXApplet.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: DigiChat Applet - http://albany.digi-n..._IE_5_0_1_7.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternati.../00/alttiff.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...99/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/...s/msnchat45.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Firewall - Unknown owner - C:\Program Files\McAfee\McAfee Firewall\CPD.EXE" /SERVICE (file missing)
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#26
Trevuren

Trevuren

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Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Re-hide your System Files and Folders to prevent any future accidents.

Reconfigure Windows XP to hide hidden files:
  • Click Start. Open My Computer.
  • Select the Tools menu and click Folder Options. Select the View Tab.
  • Under the Hidden files and folders heading deselect "Show hidden files and folders".
  • Check the "Hide protected operating system files (recommended)" option.
  • Click Yes to confirm. Click OK.
2. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE
  • Right-click "My Computer", and then left click "Properties".
  • Left click on "System Restore Tab"
  • Check box beside "Turn Off System Restore"
  • Left click on "Apply"
TO ENABLE SYSTEM RESTORE
  • Remove check mark from "Turn Off System Restore"
  • Click on "Apply"
Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

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#27
Trevuren

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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