Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Modem not recognised


  • Please log in to reply

#1
Saigon

Saigon

    Member

  • Member
  • PipPip
  • 42 posts
My computer wont recognise the modem that I installed and I did a Modem test. The rtesults it gave me are as follows:

C:\WINDOWS\TEMP\ModemTest.txt 04/10/2005



[Registry Information]
Register : HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\HCFMODEMWDM NOT FOUND
Register : HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\WDM_MODEM OK
Register : HKEY_LOCAL_MACHINE\Enum\PCI\VEN_14F1&^ NOT FOUND



[Modem Information]
Modem Conexant HCF V90 56K RTAD Speakerphone PCI Modem registered on the port : 1

Com Port = 1
Model = Conexant HCF V90 56K RTAD Speakerphone PCI Modem detected



[Port Information]

Open com : 1
Test modem --> Conexant HCF V90 56K RTAD Speakerphone PCI Modem
ATE0
AT+FCLASS=?

Last Session
AT#UG

[Modem Profile]
ATI&V

ATI Modem tests --> Conexant HCF V90 56K RTAD Speakerphone PCI Modem
ATI0
ATI1
ATI2
ATI3
ATI4
ATI5
ATI6
ATI7
ATI8
ATI9
Correct Identification

ATZ
ATX4DT ;
ATH



[Dialtone Information]

Dialtone Test modem --> Conexant HCF V90 56K RTAD Speakerphone PCI Modem
Error ---> No Dialtone detected




[Test Hardware]
Hardware test failed


Can anyone help me fix it, please
  • 0

Advertisements


#2
Fenor

Fenor

    Trusted Tech

  • Retired Staff
  • 5,236 posts
Try uninstalling and reinstalling the modem through DEVICE MANAGER. Right click the entry in DEVICE MANAGER for your MODEM and select UNINSTALL. The reboot and let your computer detect it again. IF that doesn't work, try taking the modem out of your computer and putting it in another PCI slot.

Fenor

Edited by Fenor, 06 October 2005 - 08:48 AM.

  • 0

#3
shard92

shard92

    Member 1K

  • Member
  • PipPipPipPip
  • 1,129 posts
Also what led up to this? Is this a new modem? did you have the phone line plugged in when you tested it? IF so and the modem has two plugs try plugging it in and running the test again and post the results.
  • 0

#4
Saigon

Saigon

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts
I have tried everything but taking out the modem. I formatted the hard disk and it fixed everything but when I installed the modem it wouldn't recognise it. Anytime I try to connect it says that the modem does not exist or it is turned off
  • 0

#5
Guest_1069_*

Guest_1069_*
  • Guest
Hi,

You don't say if you have actually installed drivers for this particular modem - Have you?

If so - are they the drivers that came with the device ?

You can download drivers from here: http://www.driverguide.com/ (you will need to register)

Also found this: http://drivers.soft3..._PCI-24821.html

Edited by 1069, 10 October 2005 - 11:20 AM.

  • 0

#6
Saigon

Saigon

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts
I do have drivers and they are the drivers that came with the modem. But there are two different drivers on the same cd for the modem and it only lets me use one.
  • 0

#7
Fenor

Fenor

    Trusted Tech

  • Retired Staff
  • 5,236 posts
Just try each one until you find one that works. Easiest and quickest solution.

Fenor
  • 0

#8
Saigon

Saigon

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts
It only lets me use the wrong driver, it won't let me use the right one
  • 0

#9
Guest_1069_*

Guest_1069_*
  • Guest
Did you try this link from my previous post?

http://drivers.soft3..._PCI-24821.html
  • 0

#10
wannabe1

wannabe1

    Tech Staff

  • Technician
  • 16,645 posts
Hi Saigon...

Try moving the modem card to a different PCI slot and see if the machine detects and installs the modem. I know this works with network cards. (I haven't used a modem in years, but it seems it used to work on them, too.)

Let us know if this helps...

wannabe1
  • 0

#11
Saigon

Saigon

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts
I've tried moving slots and that makes absolutely no difference. I got an external modem and installed it and it works perfectly and now it says server not found or something like that when I try to sign up for internet connection. Why does the old modem not dial and why doesn't the new one find the server?
  • 0

#12
Guest_1069_*

Guest_1069_*
  • Guest
Have you been able to access the internet on this computer previously or are you setting it up for the first time?
  • 0

#13
Saigon

Saigon

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts
I've been able to use the internet on this computer up until I reformatted the hard disk. Anyway I got the new modem working, it was just that I was using the wrong number. Now it finds the server but I can't view any of the pages.
  • 0

#14
Guest_1069_*

Guest_1069_*
  • Guest
Does this link help? http://www.mybluelig...-nowebview.html
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP