Hello and welcome to GeeksToGo. I am so sorry you had so much trouble. To be honest, I have talked with a couple of Experts, and none of us have seen this happen before. We're not quite sure what went wrong on your system. I would like to make a suggestion for you to try. It MAY be possible that your files are still on your pc, unless you did a complete reformat instead of a recovery.
Download
Restoration If possible, download it to your floppy drive, or a USB Drive. Save it to a blank floppy.Double click to runit. It will extract to a folder of it's own on the floppy. Open the folder and double click the exe file.
Upon start, you can scan for all files that may be recovered. It's very self-explanatory, and will guide you through what to do.
If possible, can you tell me exactly what all you had done prior to running CleanUp? Also, do you remember what all options you checked within the CleanUp program before running it??
and came upon your website for help in removing it. 
As suggested on your site, before anything, i cleaned things up a little and downloaded that "Clean Up" software. Well it removed all the temporary files and apparently EVERYTHING else too!!! 
At the end of the program, it said to restart the computer, and when it re-started, my desktop was gone! Windows would not start normally or in safe mode. So I used the HP application recovery which said it would reinstall windows and other software without erasing data on the hard disk. After installing application recovery, all files were gone. I am just in tears over this....what went wrong??? 
Sign In
Create Account
