trying to change internet providers
Posted 06 October 2005 - 10:11 PM
Posted 06 October 2005 - 10:29 PM
I'm with you...it's probably Earthlink's software.
Download HiJackThis, install it, run it, and post a log here for me. Then follow the procedure below, when finished, reboot into Normal Mode, run HiJackThis again and post me a second log. You may have to reinstall earthlink to get back online, but save a HJT log in notepad before you reinstall. I want to see what's being left behind (if anything) when it's uninstalled.
Uninstall Earthlink in Safe Mode. Restart the machine and tap the F8 key during the boot sequence. When you get the options screen, choose Safe Mode and press Enter. Use Add/Remove Programs in the Control Panel to uninstall the application.
Posted 06 October 2005 - 11:19 PM
Posted 09 October 2005 - 07:38 PM
Edited by don77, 27 October 2005 - 05:12 AM.
Posted 09 October 2005 - 08:16 PM
Posted 09 October 2005 - 09:20 PM
ow i am unsure how to proceed. Should i try to download HijackThis again? If the uninstall is on the earthlink install disk is there a way to know?
Posted 09 October 2005 - 11:54 PM
You might want to go to the Malware Forum and follow the instructions at the top....Especially the Start Here at the top of the page. That will give you several steps that will help you clean up 70 percent of all problems by yourself. There are a couple things in the log that are a bit "iffy"...it wouldn't hurt to let the malware folks have a look at.
If there is an uninstaller on the cd, it may come up as a prompt when it begins to install and detects the files already on the machine. Or you may be able to browse the cd for it. However, everything I've found so far says to use the Add or Remove Programs function in Control Panel.
I also see you have Norton and McAfee both...that can cause issues, too. Of the two, I like Norton more (and I don't particularly care for Norton). In fact, the Norton GoBack may have something to do with your uninstalls going poorly. Both Earthlink and Norton are notorious for not uninstalling completely.
Something you might try is to disable the Norton GoBack and then try to uninstall Earthlink. If you have the Norton System Works cd, you might even uninstall the Norton altogether and uninstall Earthlink afterwards, but this could open up another can of worms...Norton's equally messy uninstall.
I'm still looking for that "Sure Fire" solution......
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