[scouse1]

[Advertisements]

Need more info.

What happens, does the machine recognize it? Is there an error? Can you install the software?

You should run the disc before you plug in the USB cable. After you install the software, the computer should prompt you to plug in the printer.

If you can explain more I'm sure we can help you.

[katkat92]

Need more info.

What happens, does the machine recognize it? Is there an error? Can you install the software?

You should run the disc before you plug in the USB cable. After you install the software, the computer should prompt you to plug in the printer.

If you can explain more I'm sure we can help you.

[Jack123]

Topic- USB Printer Issue
Date - 7th Oct-2005

Welcome – Need more info – Here is a [4 Step to do List] –

1st – Verify – BIOS setting for [USB Controllers] in [INTEGRATED PERIPHERALS] Section is Set / Enabled for USB Protocol – (depending on OS –BIOS) –
1 – [Enabled] – or –
2 – [Enhanced] – or –
3 – [V1.1 + V2.0]

– Here is a good tool – to analyze your PC with –

2nd – Download the Free Home Edition of [EVEREST] so we can analyze your PC – USB Capabilities -
http://www.lavalys.c...p?pid=1&lang=en

Download & Run [EVEREST] & do the following steps to obtain 3 [REPORTS] – from these – will be able to answer USB Issues & suggestions better -

Report-1: [Scouse1-CPU-1]

1 – Expand [COMPUTER] Folder
2 – Click on [SUMMARY] Folder
3 – On Main Menu – Click on [REPORT] >On pop down menu – Highlight [Quick Report-Summary] >Click on [HTML]
4 – Save to File as [Scouse1-CPU-1] & attach to POST

Report –2: [Scouse1-Mobo-1]

1 – Expand [MOTHERBOARD] Folder
2 – Click on [MOTHERBOARD] Folder
3 – Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 – Save to File as [Scouse1-Mobo-1] & attach to POST

Report –3 :[Scouse1-Devices-1]

1 – Expand [DEVICES] Folder
2 – Click on [DEVICES] Folder
3 – Click [REPORT]>[Quick Report-Devices]> [HTML]
4 – Save as File [Scouse1-Devices-1] & attach to Post


[EVEREST] will assist you in evaluating your PC of motherboard – Chipset – USB Capability

3rd – Additional PC info needed –
1- How old is PC
2- Laptop – Desktop - Tower
3- This is an UPGRADE from WIN 98
4- Make & Model of PC
5- OS & SP installed
6- Name & MFG of Printer
7- How many USB Devices – List them

4th - Attach the [3 Reports] & POST – Answers to the [7 Additional PC Questions] –to your reply Post

Thanks-
Jack123

Edited by Jack123, 07 October 2005 - 06:58 PM.