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System information opens up Help


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#1
greatmightypoo

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All of a sudden when I go to open up system information Help and support opens up instead. The path is to "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe". I even tried to copy and paste the entire folder MSInfo from one computer on which it worked to mine and it still doesnt work. THANX!!
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#2
darth_ash

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Hi greatmightypoo,
First lets check the path of msinfo in the registry, follow the steps below:
Start -> Run.
Type: regedit
Press <enter>
Goto: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\msinfo32.exe
Check if the values of the variables are same as below:
(Default) is C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe.
Path is C:\Program Files\Common Files\Microsoft Shared\MSInfo.


Also lets use the System File Checker(sfc) to scan for missing\corrupt files, follow the steps below:
Start -> Run.
Type: sfc /SCANNOW
Press <enter>
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#3
gerryf

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Sunofagun.....I just checked my own machine and it had the same problem!

Here is how I fixed it....


That problem occurs because some system cleaners will wipe out the index.dat file in the C:\WINDOWS\PCHealth\HelpCtr\OfflineCache folder

Open up that folder, if there is one there, delete it and replace it with this one (after you wiped it out, windows created a new one, but the fix is incorrect)

unzip the attached file and place it in that folder above

Attached Files


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#4
greatmightypoo

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:tazz: Hey it works now!! Thanks alot. Is there a way this could happen again?? I think it started not working when I installed the two service packs. So this should be something I shouldnt have to worry about again right.
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#5
joseph456

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I just tried the fix - it worked! Thanks.

I guess it doesn't make any difference if its Windows XP Pro or Windows Home? I have Pro and I downloaded and applied the fix.

Any other index.dat files the cleaner may have messed up?
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