[abundance]

This may be related the the lockx.exe virus I had last week. I have tried several things, including all the scans and clearing of temp files suggested here and on other sites.

Problem: When trying to access any https or secure site, I get the error Page Can Not Be Displayed. I have checked all my settings under tools, internet options and they are correct. I have 128-bit, and checked my registry as suggested by support.microsoft. http://support.micro...om/?kbid=303807. Under Method 2, step 4, they say to modify the CommonAppData entry, but I do not have/see any CommonAppData, only an AppData.

I tried previously to restore my system to an earlier date, but it won't let me.
Any thoughts?

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If it doesn't exist, create it. The fact that the key doesn't exist, according to Microsoft, is the reason why your secure sites don't work.

No I don't know how the two items are related either. But that's Microsoft for you.

The key type is a String so right-click in the right pane, choose String, name it AppData and a value of C:\Documents and Settings\*your user name*\Application Data. Then carry on down Method 2.

Edited by Neil Jones, 08 October 2005 - 01:35 PM.

[Neil Jones]

If it doesn't exist, create it. The fact that the key doesn't exist, according to Microsoft, is the reason why your secure sites don't work.

No I don't know how the two items are related either. But that's Microsoft for you.

The key type is a String so right-click in the right pane, choose String, name it AppData and a value of C:\Documents and Settings\*your user name*\Application Data. Then carry on down Method 2.

Edited by Neil Jones, 08 October 2005 - 01:35 PM.

[jreillynj]

I am having the same problem. Microsoft's Registry entry solution did not fix the issue. Are there any other suggestions?

[abundance]

Hi Neil.
Thanks for the suggestion, but it did not work. I am concerned that either I (or overly helpful son) mistakenly deleted something from the registry or that perhaps the virus did. I can't restore to an earlier date either. Any other ideas? Thanks for your help!
Abundance

[Neil Jones]

If you're running Service Pack 2, give this a try:
http://support.micro...kb;en-us;870700

Then there's this:
http://support.micro...kb;en-us;813444

Give those a run, pretty comprehensive. Hopefull should sort the issue out

[abundance]

We are no longer experiencing any problems with secure sites. This thread can be closed. What I believe fixed it was these two troubleshooters
http://support.micro...kb;en-us;870700
http://support.micro...kb;en-us;813444

To be specific, re-registering the important .dll's using the command prompt. After doing this, i was able to sign into my email, and other secure sites. Thanks to my overly helpful son, who was the one who did all of that, and thanks to you especially, for putting so much time in. Now the bill companies won't take my house!

Thanks for Helping SOOOOOOOO much
p.s. I take back what i said about my son, he is the most wonderful person in the world.
p.s.s. This is him typing
Thanks a bunch

[Neil Jones]

Cool, the issue's sorted

I have a strange warm glow inside me.

Must be my dinner