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windows not shutting down


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#1
shocka144

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hi, just bought a new pc with windows xp a few weeks back, when i go to shutdown it doesn't work, so i've been having to just keep my finger on the power button for a few seconds for it to turn off, also restart doesnt work either

ta in advance for help
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#2
Neil Jones

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If you have an NVIDIA Graphics card then the service they install on the system is well known to stop Windows shutting down.
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#3
shocka144

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i havnt got a graphics card, cept the one tht comes with the pc, i dunno how to check make tho
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#4
peterm

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Step 1 to find out about your system go to this site Download Everest & run this then post back the information
Everest
This is a free download

Edited by peterm, 08 October 2005 - 08:34 PM.

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#5
shocka144

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This is just the summary of the report, it goes into more detail

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SHAUNS
User Name shau

Motherboard:
CPU Type Intel Celeron D 320, 2400 MHz (18 x 133)
Motherboard Name Dell Dimension 3000
Motherboard Chipset Intel Morgan Hill i865GV
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type Phoenix (11/08/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel® 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Dell E773c [17" CRT] (6418056K00B0)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Disk Drive SAMSUNG SP0401N (40 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 35016 MB (21449 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Intel® PRO/100 VE Network Connection (82.39.255.13)
Modem Intel® 537EP V9x DF PCI Modem

Peripherals:
Printer Dell Photo Printer 720
Printer Fax
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device USB Human Interface Device
USB Device USB Human Interface Device
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#6
shocka144

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i think its summit to do with norton as i disabled it and the pc shutdown with no probs, ill be unistalling norton soon
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#7
Pi rules

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Just make sure you have some antivirus protection. Try AVG or Avast! Home Edition if you want a free alternative.
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#8
shocka144

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Just make sure you have some antivirus protection.  Try AVG or Avast! Home Edition if you want a free alternative.

View Post


yeah thanks, im used to AVG
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#9
peterm

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try the e trust in my signature 1 year free
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