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Lots of problems

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Hey! My cousin was complaining that her computer was running slow... I now know why! I don't know much about computers but I know it needs a lot of attention. Please help when you can!! Here's her log..

Logfile of HijackThis v1.99.1
Scan saved at 1:19:12 AM, on 10/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\FCEngine\FCEngine.exe
C:\Program Files\WordPerfect Office 12\Programs\PrintServer120.EXE
C:\Program Files\CMSystem\CMSystem.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passpor...rf?lc=1033&id=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ts - {4006DCA3-433D-4FC8-AC36-42DA7797DCB7} - C:\WINDOWS\system32\bho.dll
O2 - BHO: TalMgr Class - {70230839-555C-4862-8D42-BB1E2352502C} - C:\WINDOWS\system32\italgrpt.dll
O2 - BHO: ohb - {9ADE0443-2AB2-4B23-A3F8-AC520773DE12} - C:\WINDOWS\system32\nso67C.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [gzntlo] C:\WINDOWS\system32\nieltz.exe r
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [J8ABpAoyc] C:\WINDOWS\cdndbehn.exe
O4 - HKLM\..\Run: [xlrnnfy] C:\WINDOWS\xlrnnfy.exe
O4 - HKLM\..\RunOnce: [NSIS.Library.RegTool.v2] "C:\WINDOWS\system32\NSIS.Library.RegTool.v2.exe" /S
O4 - HKLM\..\RunOnce: [Register C:\WINDOWS\system32\italgrpt.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\italgrpt.dll",DllRegisterServer
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ichckupd] C:\WINDOWS\system32\ichckupd.exe
O4 - HKCU\..\Run: [CMSystem] "C:\Program Files\CMSystem\CMSystem.exe"
O4 - HKCU\..\Run: [FCEngine] "C:\Program Files\FCEngine\FCEngine.exe"
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.tbcode.co...006_regular.cab
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\CMSystem\plugin.dll
O20 - AppInit_DLLs: repairs302972946.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\ujxiveg.exe
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Let's get started..

Please download the latest version of Ad-Aware from HERE (if you already have Ad-Aware installed, make sure that it is the latest version 1.0.6 and always go online and update it before you run it).

If it's NOT the version 1.0.6, can you then uninstall your current version/delete folder: C:\Program Files\Lavasoft & empty recycle bin. Finally install the latest version.

Download Lavasoft's VX2 Cleaner plug-in HERE
  • Install the VX2 Cleaner
  • Start Ad-Aware SE
  • Go to "Plug-ins"
  • Select the VX2 Cleaner plug-in and click "Run Tool" (Before running the VX2 Cleaner, make sure other anti-virus or anti-spyware applications are closed.)
  • Click "OK" when asked if you want to execute this tool.
  • If your computer isn't infected, click "Close".
If your computer is infected;
  • Select "Clean"
  • Reboot your system.
  • Scan your computer with Ad-Aware:

    Set up the Configurations as follows:
    • Click the Gear wheel at the top of the Ad-Aware window
    • Click General > Safety & Settings: Check (Green) all three.
    • Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
    3. Click on "Proceed"
    4. Click on "Scan Now"
    5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
    6. Select "Search for low-risk threats"
    7. Run the scanner using the Full Scan (Perform full system scan) mode.
    8. When the scan has completed, select Next.
    9. In the Scanning Results window, select the "Scan Summary" tab.
    10. Check the box next to every "target family" for removal.
    11. Click "Next", Click "OK".

  • Reboot your computer again
  • Run a second scan (With Ad-aware & VX2 Cleaner) to make sure the files have been removed from your computer
Post a fresh HiJackThis log once done. :tazz:
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