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Cannot go beyond step one of "Please start here."


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#1
geekmom

geekmom

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New to this forum. Trying to clean up a friend's computer. Tried to follow steps in "Please Start Here." I was able to download and run Adaware and CWShredder, but after multiple attempts, cannot install Spybot or run scans suggested by Trend or Panda. I am posting a HijackThis log to see if something is preventing these programs from running. But first a question. The hard drive has only about 1 GB of 8 left. Would it help to do a defrag first? Is 1 GB enough space for these programs?

Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 8:12:01 PM, on 10/10/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Zmif\Yyhinl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\palstart.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\etb\pokapoka75.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jim\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.yoursearchspace.com/sp2.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.search...look=stmpl1&fw=
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Uhdavpbi] C:\Program Files\Zmif\Yyhinl.exe
O4 - HKLM\..\Run: [checkrun] C:\windows\system32\eliteusc32.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [lsass] C:\windows\system32\elitevbg32.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [BO1HelperStartUp] C:\PROGRA~1\BUTTER~1\BO1HEL~1.EXE /partner BO1
O4 - HKLM\..\Run: [System service75] C:\WINDOWS\etb\pokapoka75.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [perrra] C:\WINDOWS\System32\perrra.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: palstart.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...tup1.0.0.15.cab
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks for your help.

Jane
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#2
geekmom

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Ignore post. I made more progress on my own.
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