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Radeon X700 Pro Pixel Problem?


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#1
Quiqzal

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Hi everyone,

I have been so happy I found you all as you have helped so much with many issues. But I could not find one in regards to a issue we are having with a new PC just purchased.

Our roommate has recently purchased 10-08-05 an Emachine W-3400, Windows XP, AMD, and has upgraded from 512 to 1 gig. In addition, he upgraded his graphics card to a ATI Radeon X700Pro. PCI X16

When he installed the new PCI Card suddenly his monitor now displays for example the desktop image. You have the image of the blue screen but there are rows of tiny individual rectangles , if he opens a window the rectangles are there as well, if you gently shake the windows screen it looses the rectangles but becomes a strange aqua until you open something like a box etc, then the box has the rectangles.

We have upgraded the BIOS, as well as the graphics driver with the latest ATI, we have also updated the display drivers.

He has spent a day on the phone with Emachines to no avail so I thought I would put this out here to see if anyone might have a solution.

I imagine it may be something very simple that we have missed.
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#2
Quiqzal

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Opps forgot to add all the PC Info.


Emachine W3400
AMD Athalon 64 Processor
3000+
RAM 1Gig
Hard Drive 80Gig
Video: ATI Radeon X700Pro
PCI Express X16 Slot
SoundCard: RealTek 97
Monitor: CRT Emachines base model that comes with purchase.

Windows XP with Service Pack 2



Like above mentioned, we have images on the display but they have a screen full of tiny rows of squares/rectangles within it. (Checkered typed pattern in like aquqa and the color of the screen at the time.)

We have only installed updates and one game City of Heroes to the PC.



Hi Jack Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:48:27 AM, on 10/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\progra~1\mcafee\MCAFEE~1\MssCli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\BigFix\BigFix.exe
c:\progra~1\mcafee\MCAFEE~1\MssSrv.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\MssCli.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: McAfee AntiSpyware Real-Time Scanner (McAfeeAntiSpyware) - McAfee, Inc. - c:\progra~1\mcafee\MCAFEE~1\MssSrv.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
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#3
admin

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I suspect a driver issue. What card was installed previously? Were the drivers for it removed? Try http://www.drivercleaner.net
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#4
Quiqzal

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He had an ATI RADEON XPRESS 200 that is an onboard viedo card. He disabled it and removed the drivers before installing the new video card.
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#5
Quiqzal

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Well all it appears it was far simplier solution then we ever thought.

A Brand New Card out of the box with a bad memory....


Exchanged for new card and everything is going great.

Edited by Quiqzal, 12 October 2005 - 11:56 PM.

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