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Can't access System Information


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#1
hobbes30

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Trying to access System information to help with another problem, but it keeps loading up windows help instead.

Any ideas? :tazz:
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#2
darth_ash

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Refer Post#3(by gerryf) in the following thread:
http://www.geekstogo...elp-t69210.html
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#3
hobbes30

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righty oh. bit puzzled though as to which file he means

"That problem occurs because some system cleaners will wipe out the index.dat file in the C:\WINDOWS\PCHealth\HelpCtr\OfflineCache folder

Open up that folder, if there is one there, delete it and replace it with this one (after you wiped it out, windows created a new one, but the fix is incorrect)"

does he mean the folder 'offline cache' or the folder that's in it? ( which in my case is named personal_32hasho4o9)
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#4
darth_ash

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He(gerryf) means to say that you need to replace the index.dat file which is present in your C:\WINDOWS\PCHealth\HelpCtr\OfflineCache with a fresh one, he also attached a fresh copy of index.dat in his post. So all you have to do is download the attached file and extract it to C:\WINDOWS\PCHealth\HelpCtr\OfflineCache to replace the corrupt index.dat file.
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#5
hobbes30

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cheers. It was the file sitting in offline cache that threw me. working now.:tazz:
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