just a suggestion
Posted 11 October 2005 - 10:28 AM
just a suggestion
Posted 11 October 2005 - 11:20 AM
They train people in Malware removal, because that why MOST people come here is they've got an infection, and they don't want just anybody popping in and giving answers, only people they know are going to take care of the problems the right way.
As for the other areas, there are "Trusted Techs", people that were normal members, and who have proven through posting that they have the knowledge necessary to help with issues other than malware.
Posted 12 October 2005 - 04:36 AM
Hope this help you see why.
Edited by Michael Buckley, 12 October 2005 - 04:36 AM.
Posted 12 October 2005 - 05:47 AM
You can show someone the basics of Tech Help, but you can never train them fully. With all the experience in the world, there will always be problems that you have never seen nor heard of before.
eventvwr for the win though
Posted 12 October 2005 - 06:09 AM
Posted 12 October 2005 - 08:44 AM
Posted 13 October 2005 - 07:32 PM
Posted 13 October 2005 - 09:16 PM
with technical issues, you're fighting either your hardware, windows, or evil spirits that live in the power supply. Something is wrong, and there are too many problems, and too many different ways they appear to try and catalog them all. Take a gander at the size of microsoft's known issues... its staggering.
as dsenette has said, its generally experience that solves those problems. I cant claim near the level of experience that most of the TTs can, but I have seen a computer break once or twice, so I have a sense of the concept. It took me weeks to diagnose a bad RAM chip the first time it happened to me, but I can sure do it a lot easier now. The same holds true for software issues.
Posted 13 October 2005 - 09:45 PM
Posted 13 October 2005 - 10:49 PM
So the TT's have to rely on thier experance, pour tons of time into research and google to make sure it ain't a driver or software issue then have the person run some tests that will hopefully point us to the bad component. Hopefully the person is explaining things accurately and pays attention to detail
Its then that I will recomend to replace a component, then research a replacement to make sure it is compatible with the users computer and recomend the best product I know of for the replacement.
The whole time I am hoping like heck I am right before the guy spends his hard earned cash and at the same time I am thinking if I only had this thing in my shop to test it.
Just my 2 cents on what I go thur when working remotely at GtG
Posted 13 October 2005 - 10:56 PM
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